Jira Service Management vs Freshservice
Help Desk/Support pricing comparison · 2026
Jira Service Management pricing ranges from $0–$53/agent/month, while Freshservice ranges from $29–$119/agent/month. These products use different pricing models (Per-seat subscription vs ), so a direct price comparison isn't meaningful — costs depend on usage volume and mix.
Jira Service Management
Jira Service Management (JSM) is Atlassian's IT service management platform, designed for
verified 8w ago
$588
$3.4K
Freshservice
Freshservice pricing starts at $19/agent/month on annual billing (or $29/month on monthly
verified 12d ago
$588
$3.4K
Verdict · Vendr median · year 1
Jira
saves
$2.8K
vs
Freshservice
· 25 seats
Cheapest
$588
Spread
82%
Estimated license cost
at 25 seats
List price × seats. Click a tier below to lock it.
Premium
$16K/yr
year 1 license · $53/seat
Growth
$18K/yr
year 1 license · $59/seat
What buyers actually pay
median, annual
Vendr deal-flow data. The real benchmark, not list price.
↓ Lowest median
Median annual
$588/yr
Vendr · n=33
Median annual
$3.4K/yr
Vendr · n=8 · limited data
REF · 01
Sources & confidence
Every dollar amount and contract clause below traces back to a sourced fact. We don't manufacture composite scores.
Where this data comes from
Vendr · TrustRadius · Reddit · BBB · official docs
Sources
6 sourced facts
4 hidden-cost · Vendr median · 1 review platform
Last verified
1mo ago
Confidence
Medium confidence
Sources
4 sourced facts
2 contract · Vendr median · 1 review platform
Last verified
1w ago
Confidence
Medium confidence
REF · 02
Plans at a glance
Every tier per product. Lock one to drive the cost row above and reveal a tier-specific outbound CTA.
Tier ladder
Click a tier to lock the cost row to it. Locking surfaces a tier-specific Visit CTA.
REF · 05
What users say
Aggregated, with sample sizes. We use whichever review platform has data.
User reviews
TrustRadius · Trustpilot · G2
Decide
Get a quote from each vendor
Each link opens the vendor's pricing page in a new tab.
License cost is computed from publicly listed plans (real math, list price × seats).
Median annual cost is from Vendr's deal flow when available — see source badges.
Hidden costs and contract terms each cite their own sources. We do not invent composite scores.
VS
Jira Service Management and Freshservice both operate in the help desk/support category. This page compares their list pricing.
Plan-by-Plan Pricing
| Plan | Jira Service Management | Freshservice |
|---|---|---|
| Free | Free /agent/month | $29 /agent/month |
| Standard | $24 /agent/month | $59 /agent/month |
| Premium | $53 /agent/month | $119 /agent/month |
| Enterprise | Custom | Custom |
Market Intelligence
Jira Service Management
- Median annual cost
- $588
- Based on
- 33 deals
Freshservice
- Median annual cost
- $3,350
- Based on
- 8 deals
Contract Terms
| Term | Jira Service Management | Freshservice |
|---|---|---|
| Auto-renewal | — | Yes |
| Cancellation | — | Cancel anytime - no long-term commitments mentioned |
| Minimum commitment | — | No minimum commitment beyond agent count |
| Price escalation | — | No evidence of mid-contract price increases in user reports |
| Can downgrade | — | Yes |