Jira Service Management vs Freshservice
Help Desk/Support pricing comparison · 2026
Jira Service Management pricing ranges from $0–$53/agent/month, while Freshservice ranges from $29–$125/agent/month. Jira Service Management is typically 54% more affordable, though your actual cost depends on tier and team size.
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Jira Service Management and Freshservice both operate in the help desk/support category. This page compares their list pricing.
Plan-by-Plan Pricing
| Plan | Jira Service Management | Freshservice |
|---|---|---|
| Free | Free /agent/month | $29 /agent/month |
| Standard | $24 /agent/month | $59 /agent/month |
| Premium | $53 /agent/month | $109 /agent/month |
| Enterprise | Custom | $125 /agent/month |
Cost at Scale
Total cost of ownership — licenses, implementation, and hidden costs included.
Jira Service Management
6 scenarios$0/month
Small IT Team (3 Agents)
Free plan covers up to 3 agents with ITSM templates, customer portal, email channel, and basic automation. Ideal starting point with no cost.
$300/month ($3,600/year)
Mid-Size IT Department (15 Agents)
Standard plan at $20/agent/month (annual billing) for 15 agents. Includes 250 GB storage, unlimited email notifications, and 5,000 automation runs/month.
$2,400/month ($28,800/year)
Enterprise DevOps Team (50 Agents)
Premium plan at $48/agent/month (annual) for 50 agents. Includes asset management (50K objects), AI virtual agent, and unlimited storage. Add $29-109/month for Statuspage.
Freshservice
3 scenarios$29/month
Starter Setup
$59/month
Growing Business
Custom pricing — typically negotiated annually, contact sales for quote
Enterprise (100+ users)
Market Intelligence
Jira Service Management
- Median annual cost
- $588
- Based on
- 33 deals
Freshservice
- Median annual cost
- $3,350
- Based on
- 8 deals
Contract Terms
| Term | Jira Service Management | Freshservice |
|---|---|---|
| Auto-renewal | — | Yes |
| Cancellation | — | Cancel anytime - no long-term commitments mentioned |
| Minimum commitment | — | No minimum commitment beyond agent count |
| Price escalation | — | No evidence of mid-contract price increases in user reports |
| Can downgrade | — | Yes |