Front vs Freshservice
Help Desk pricing comparison · 2026
Front pricing ranges from $33–$138/user/month, while Freshservice ranges from $29–$125/agent/month. Both products are similarly priced at comparable tiers.
VS
Front and Freshservice both operate in the help desk category. This page compares their list pricing.
Plan-by-Plan Pricing
| Plan | Front | Freshservice |
|---|---|---|
| Starter | $33 /user/month | $29 /agent/month |
| Professional | $86 /user/month | $59 /agent/month |
| Enterprise | $138 /user/month | $109 /agent/month |
| Enterprise | — | $125 /agent/month |
Cost at Scale
Total cost of ownership — licenses, implementation, and hidden costs included.
Front
3 scenarios$125/month (Starter plan, annual billing)
Small Support Team
$1,275/month (Professional + AI Copilot add-ons)
Growing Business
$5,250/month (Enterprise with included AI features)
Enterprise Support Center
Freshservice
3 scenarios$29/month
Starter Setup
$59/month
Growing Business
Custom pricing — typically negotiated annually, contact sales for quote
Enterprise (100+ users)
Market Intelligence
Front
- Median annual cost
- $497
- Based on
- 327 deals
Freshservice
- Median annual cost
- $3,350
- Based on
- 8 deals