Gorgias vs Freshservice Pricing (2026)
Compare / Gorgias vs Freshservice
Shortlist
Team size
25 seats

Gorgias vs Freshservice

Help Desk/Support pricing comparison · 2026

Gorgias pricing ranges from $10–$900/month, while Freshservice ranges from $29–$119/agent/month. These products use different pricing models (Per-seat subscription vs ), so a direct price comparison isn't meaningful — costs depend on usage volume and mix.

Visit
See pricing on each vendor's site
Above-the-fold path — each link opens the vendor's pricing page in a new tab.
Visit Gorgias pricing
Discount programs →
Visit Freshservice pricing
Free plan limits → Discount programs →
Compare
2 products · Help Desk/Support
Side-by-side · live
Gorgias
Gorgias is a customer support platform built specifically for ecommerce businesses, servin
verified 8w ago
$1.8K $3.4K
View pricing →
Freshservice
Freshservice pricing starts at $19/agent/month on annual billing (or $29/month on monthly
verified 12d ago
$1.8K $3.4K
View pricing →
Verdict · Vendr median · year 1
Gorgias saves $1.6K vs Freshservice · 25 seats
Cheapest $1.8K
Spread 47%
Estimated license cost
at 25 seats
List price × seats. Click a tier below to lock it.
Basic
$18K/yr
year 1 license · $60/seat
Growth
$18K/yr
year 1 license · $59/seat
What buyers actually pay
median, annual
Vendr deal-flow data. The real benchmark, not list price.
↓ Lowest median
Median annual
$1.8K/yr
Vendr · n=9 · limited data
Median annual
$3.4K/yr
Vendr · n=8 · limited data
REF · 01

Sources & confidence

Every dollar amount and contract clause below traces back to a sourced fact. We don't manufacture composite scores.

Where this data comes from
Vendr · TrustRadius · Reddit · BBB · official docs
Sources 10 sourced facts
5 hidden-cost · 2 contract · Vendr median · 2 review platforms
Last verified 1mo ago
Confidence Medium confidence
Sources 4 sourced facts
2 contract · Vendr median · 1 review platform
Last verified 1w ago
Confidence Medium confidence
REF · 02

Plans at a glance

Every tier per product. Lock one to drive the cost row above and reveal a tier-specific outbound CTA.

Tier ladder
Click a tier to lock the cost row to it. Locking surfaces a tier-specific Visit CTA.
REF · 03

Hidden costs

Each cost is severity-ranked, with the dollar range quoted from its source (Vendr, Reddit, TrustRadius, BBB, official docs) — never our estimate.

Beyond the sticker
Severity-ranked, sourced
4 documented
  • Ticket volume-based pricing escalation
    20-40% of license costs
    2 sources
  • AI resolution pricing
    $1/resolution
    1 source
  • Price increases over time
    10-15%
    1 source
  • Setup complexity and learning curve
    5-10% of license costs
    1 source
No hidden costs documented
REF · 04

Contract terms

The fine print, surfaced. Green = buyer-friendly. Each clause backed by a quoted source.

Gorgias
Freshservice
Auto-renewal
Yes
Yes
Cancellation
✓ Can cancel anytime on monthly plans
✓ Cancel anytime - no long-term commitments mentioned
Commitment
✓ Monthly or 12 months
No minimum commitment beyond agent count
Price escalation
Periodic price increases implemented; customers report receiving increase notifications
No evidence of mid-contract price increases in user reports
Can downgrade
✓ Yes
✓ Yes
Based on 4 verified sources (Vendr · TrustRadius · BBB)
REF · 05

What users say

Aggregated, with sample sizes. We use whichever review platform has data.

User reviews
TrustRadius · Trustpilot · G2
TrustRadius
8.7/5 (6)
Trustpilot
1.5/5 (24)
Best for
Very small ecommerce stores just starting out
Watch out
Spam emails and aggressive sales tactics
TrustRadius
8.6/5 (329)
Best for
Small IT teams setting up their first service desk
Watch out
Asset management limitations and surprise costs
Decide
Get a quote from each vendor
Each link opens the vendor's pricing page in a new tab.
Visit Gorgias pricing
Discount programs →
Visit Freshservice pricing
Free plan limits → Discount programs →
License cost is computed from publicly listed plans (real math, list price × seats). Median annual cost is from Vendr's deal flow when available — see source badges. Hidden costs and contract terms each cite their own sources. We do not invent composite scores.
Help Desk/Support

Gorgias

$10–$900
/month
5 plans
Full pricing breakdown →
VS
Help Desk/Support

Freshservice

$29–$119
/agent/month
4 plans
Full pricing breakdown →
⚖

Different Pricing Models

Direct price comparison isn't meaningful here — Gorgias uses Per-seat subscription pricing while Freshservice uses pricing. Your actual cost will depend on usage volume, team size, or both. Here's each product in its native unit.

Per-seat subscription

Gorgias

$10–$900 / month
See full Gorgias pricing →
vs

Freshservice

$29–$119 / agent/month
See full Freshservice pricing →

Gorgias and Freshservice both operate in the help desk/support category. This page compares their list pricing.

Plan-by-Plan Pricing

Plan Gorgias Freshservice
Starter $10 /month $29 /agent/month
Basic $60 /month $59 /agent/month
Pro $360 /month $119 /agent/month
Advanced $900 /month Custom
Enterprise Custom —

Market Intelligence

Gorgias

Median annual cost
$1,764
Based on
9 deals

Freshservice

Median annual cost
$3,350
Based on
8 deals

Contract Terms

Term Gorgias Freshservice
Auto-renewal Yes Yes
Cancellation Can cancel anytime on monthly plans Cancel anytime - no long-term commitments mentioned
Minimum commitment Monthly or 12 months No minimum commitment beyond agent count
Price escalation Periodic price increases implemented; customers report receiving increase notifications No evidence of mid-contract price increases in user reports
Can downgrade Yes Yes

Continue researching

Gorgias

Freshservice

Related Comparisons