Gorgias vs Freshservice
Help Desk/Support pricing comparison · 2026
Gorgias pricing ranges from $10–$900/month, while Freshservice ranges from $29–$125/agent/month. Freshservice is typically 60% more affordable, though your actual cost depends on tier and team size.
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Gorgias and Freshservice both operate in the help desk/support category. This page compares their list pricing.
Plan-by-Plan Pricing
| Plan | Gorgias | Freshservice |
|---|---|---|
| Starter | $10 /month | $29 /agent/month |
| Basic | $60 /month | $59 /agent/month |
| Pro | $360 /month | $109 /agent/month |
| Advanced | $900 /month | $125 /agent/month |
| Enterprise | Custom | — |
Cost at Scale
Total cost of ownership — licenses, implementation, and hidden costs included.
Gorgias
3 scenarios$50/month
Small Shopify Store
+ ~$25 AI = $75/month ($900/year)
$300/month
Growing Ecommerce Brand
+ $180 AI + $80 SMS = $560/month ($6,720/year)
$750/month
Large Retailer
+ $450 AI + $200 voice/SMS = $1,400/month ($16,800/year)
Freshservice
3 scenarios$29/month
Starter Setup
$59/month
Growing Business
Custom pricing — typically negotiated annually, contact sales for quote
Enterprise (100+ users)
Market Intelligence
Gorgias
- Median annual cost
- $1,764
- Based on
- 9 deals
Freshservice
- Median annual cost
- $3,350
- Based on
- 8 deals
Contract Terms
| Term | Gorgias | Freshservice |
|---|---|---|
| Auto-renewal | Yes | Yes |
| Cancellation | Can cancel anytime on monthly plans | Cancel anytime - no long-term commitments mentioned |
| Minimum commitment | Monthly or 12 months | No minimum commitment beyond agent count |
| Price escalation | Periodic price increases implemented; customers report receiving increase notifications | No evidence of mid-contract price increases in user reports |
| Can downgrade | Yes | Yes |