Help Scout vs Freshservice
Help Desk/Support pricing comparison · 2026
Help Scout pricing ranges from $0–$75/user/month, while Freshservice ranges from $29–$125/agent/month. Help Scout is typically 46% more affordable, though your actual cost depends on tier and team size.
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Help Scout and Freshservice both operate in the help desk/support category. This page compares their list pricing.
Plan-by-Plan Pricing
| Plan | Help Scout | Freshservice |
|---|---|---|
| Free | Free /month | $29 /agent/month |
| Standard | $25 /user/month | $59 /agent/month |
| Plus | $45 /user/month | $109 /agent/month |
| Pro | $75 /user/month | $125 /agent/month |
| AI Answers | Custom | — |
Cost at Scale
Total cost of ownership — licenses, implementation, and hidden costs included.
Help Scout
3 scenarios$25/month
Starter Setup
$50/month
Growing Business
$65/month
Enterprise Setup
Freshservice
3 scenarios$29/month
Starter Setup
$59/month
Growing Business
Custom pricing — typically negotiated annually, contact sales for quote
Enterprise (100+ users)
Market Intelligence
Help Scout
- Median annual cost
- $588
- Based on
- 137 deals
Freshservice
- Median annual cost
- $3,350
- Based on
- 8 deals