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Freshservice costs $29 to $119 per agent/month as of November 2026, with 4 plans available. Plans: Starter at $29/user/month, Growth at $59/user/month, and Pro at $119/user/month. Custom pricing is available on request. Pricing depends on your chosen tier, contract length, and negotiated discounts.

Use the interactive pricing calculator to estimate your exact cost based on team size and requirements.

  • Free tier: No free tier available

Freshservice offers 4 pricing tiers: Starter, Growth, Pro, Enterprise. Paid plans include Starter at $29/user/month, Growth at $59/user/month, Pro at $119/user/month. The Growth plan is growing it teams needing workflow automation and structured service delivery.

Last verified: | Sources: 2 pricing pages and reviews
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Freshservice lists $29-$119/agent/month, but hidden costs like implementation and support add to the total as of November 2026. Key hidden costs: orchestration center, asset management packs, freddy ai agent (classic) and insights. Verified from 2 sources by CostBench.

Hidden Costs Breakdown

1

Orchestration Center

high addon

This add-on for advanced automation and third-party integrations is billed separately based on usage volume, with packs costing $15,000 to $25,000 for typical enterprise needs.

Grounded summary

Orchestration packs can cost $15,000 to $25,000 for typical enterprise needs

2

Asset Management Packs

medium addon

Additional asset management packs cost $75 per month for every 500 additional assets beyond the 100 included in the Growth plan.

Grounded summary

Asset Management Packs: While the Growth plan includes 100 managed assets, additional asset management packs cost $75 per month for every 500 additional assets

Grounded summary

SaaS Management Discovery: This add-on can range from $8,000 to $18,000 depending on the SaaS footprint size

3

Freddy AI Agent (Classic) and Insights

medium addon

These advanced AI capabilities are typically bundled into the Enterprise plan or come with usage-based pricing, such as $0.75 to $1.50 per resolved conversation for virtual agents.

Grounded summary

Freddy AI Agent (Classic) and Insights: These advanced AI capabilities are typically bundled into the Enterprise plan or come with usage-based pricing, such as $0.75 to $1.50 per resolved conversation for virtual agents

4

Implementation and Onboarding Fees

high implementation

Freshservice and its partners charge implementation and onboarding fees for Pro and Enterprise contracts, which can range from $5,000 to $20,000 or more depending on complexity.

Grounded summary

Implementation and Onboarding Fees: For Pro and Enterprise contracts, Freshservice and its partners charge implementation and onboarding fees, which can range from $5,000 to $20,000 or more, depending on the complexity of the environment, data migration, or integration requirements

5

API Rate Limits

medium overage

Exceeding API rate limits can necessitate plan upgrades or custom development to implement throttling, costing $5,000-$15,000.

Grounded summary

API Rate Limits: Exceeding API rate limits (e.g., 200 calls/minute on Growth, 400 on Pro) can necessitate plan upgrades or custom development to implement throttling, costing $5,000-$15,000

6

Premium Support

medium support

Premium support is priced at a monthly cost of 20% of the monthly contract value or a minimum of £2,000 monthly.

Grounded summary

Premium Support: Premium support is priced at a monthly cost of 20% of the monthly contract value or a minimum of £2,000 monthly

7

Tier Jumps

high overage

A common budgeting surprise is the 102% per agent price jump from the Growth plan to the Pro plan, as formal change control and problem management are only included in the Pro tier.

Grounded summary

Tier Jumps: A common budgeting surprise is the price jump from the Growth plan to the Pro plan, which is 102% per agent, as formal change control and problem management are only included in the Pro tier

Frequently Asked Questions

01 What hidden costs should I budget for with Freshservice?

Beyond the license fee, budget for: Orchestration Center ($15,000 to $25,000); Asset Management Packs ($75 per month for every 500 additional assets); Freddy AI Agent (Classic) and Insights ($0.75 to $1.50 per resolved conversation); Implementation and Onboarding Fees ($5,000 to $20,000); API Rate Limits ($5,000-$15,000); Premium Support (20% of the monthly contract value or a minimum of £2,000 monthly); Tier Jumps (102%). Exact totals depend on your deployment size and negotiated terms.

02 Does Freshservice charge for implementation?

Freshservice implementation is not included in the license cost. Freshservice and its partners charge implementation and onboarding fees for Pro and Enterprise contracts, which can range from $5,000 to $20,000 or more depending on complexity.. Estimated impact: $5,000 to $20,000.

03 How much does Freshservice support cost?

Premium support is priced at a monthly cost of 20% of the monthly contract value or a minimum of £2,000 monthly.. Estimated impact: 20% of the monthly contract value or a minimum of £2,000 monthly.

04 Are there overage or storage costs with Freshservice?

Exceeding API rate limits can necessitate plan upgrades or custom development to implement throttling, costing $5,000-$15,000.. Estimated impact: $5,000-$15,000.

05 What add-ons cost extra with Freshservice?

Add-on pricing for Freshservice varies by feature. The sourced cost breakdown above lists any verified add-on costs we have.

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