Freshservice vs LiveChat
Help Desk/Support pricing comparison · 2026
Freshservice pricing ranges from $29–$125/agent/month, while LiveChat ranges from $20–$89/agent/month. LiveChat is typically 30% more affordable, though your actual cost depends on tier and team size.
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Freshservice and LiveChat both operate in the help desk/support category. This page compares their list pricing.
Plan-by-Plan Pricing
| Plan | Freshservice | LiveChat |
|---|---|---|
| Starter | $29 /agent/month | $20 /agent/month |
| Growth | $59 /agent/month | $41 /agent/month |
| Pro | $109 /agent/month | $59 /agent/month |
| Enterprise | $125 /agent/month | Custom |
Cost at Scale
Total cost of ownership — licenses, implementation, and hidden costs included.
Freshservice
3 scenarios$29/month
Starter Setup
$59/month
Growing Business
Custom pricing — typically negotiated annually, contact sales for quote
Enterprise (100+ users)
LiveChat
4 scenarios$20/month
Starter Setup
$41/month
Growing Business
Custom pricing — typically negotiated annually, contact sales for quote
Enterprise (100+ users)
Market Intelligence
Freshservice
- Median annual cost
- $3,350
- Based on
- 8 deals
LiveChat
- Median annual cost
- $400
- Based on
- 31 deals
Contract Terms
| Term | Freshservice | LiveChat |
|---|---|---|
| Auto-renewal | Yes | — |
| Cancellation | Cancel anytime - no long-term commitments mentioned | — |
| Minimum commitment | No minimum commitment beyond agent count | — |
| Price escalation | No evidence of mid-contract price increases in user reports | Recent pricing changes have impacted existing customers |
| Can downgrade | Yes | — |