HubSpot Service Hub vs Freshservice

Name: Freshservice
Brand: Freshservice
Availability: OnlineOnly
Rating: 4.3 (329 reviews)

Help Desk/Support pricing comparison · 2026

HubSpot Service Hub pricing ranges from $0–$150/seat/month, while Freshservice ranges from $29–$119/agent/month. These products use different pricing models (Per-seat subscription vs ), so a direct price comparison isn't meaningful — costs depend on usage volume and mix.

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Free plan limits → Discount programs →

Visit Freshservice pricing

Free plan limits → Discount programs →

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2 products · Help Desk/Support

Side-by-side · live

HubSpot Service Hub

HubSpot Service Hub is the customer service arm of HubSpot's all-in-one CRM platform, desi

verified 5w ago

$348 $3.4K

View pricing →

Freshservice

Freshservice pricing starts at $19/agent/month on annual billing (or $29/month on monthly

verified 8w ago

$348 $3.4K

View pricing →

Verdict · Vendr median · year 1

HubSpot saves $3.0K vs Freshservice · 25 seats

Cheapest $348

Spread 90%

Estimated license cost

at 25 seats

List price × seats. Click a tier below to lock it.

Professional

$30K/yr

year 1 license · $100/seat

Growth

$18K/yr

year 1 license · $59/seat

What buyers actually pay

median, annual

Vendr deal-flow data. The real benchmark, not list price.

↓ Lowest median

Median annual

$348/yr

Vendr · n=71

Median annual

$3.4K/yr

Vendr · n=8 · limited data

REF · 01

Sources & confidence

Every dollar amount and contract clause below traces back to a sourced fact. We don't manufacture composite scores.

Where this data comes from

Vendr · TrustRadius · Reddit · BBB · official docs

Sources 16 sourced facts

10 hidden-cost · 3 contract · Vendr median · 2 review platforms

Last verified 1mo ago

Confidence Medium confidence

Sources 4 sourced facts

2 contract · Vendr median · 1 review platform

Last verified 1mo ago

Confidence Medium confidence

REF · 02

Plans at a glance

Every tier per product. Lock one to drive the cost row above and reveal a tier-specific outbound CTA.

Tier ladder

Click a tier to lock the cost row to it. Locking surfaces a tier-specific Visit CTA.

REF · 03

Hidden costs

Each cost is severity-ranked, with the dollar range quoted from its source (Vendr, Reddit, TrustRadius, BBB, official docs) — never our estimate.

Beyond the sticker

Severity-ranked, sourced

5 documented

Basic Features Locked Behind Paywalls

20-40% of license costs

1 source
Free Tier Data Lockout After 30 Days

$9-$15/user/month

1 source
External Onboarding Vendor Costs

$2,000-$10,000

1 source
Marketing Hub Required for Basic Service Hub Email Automation

50-100% of license costs

2 sources
Marketable Contact Limits and Overage Fees

$1,200-$6,000

1 source

No hidden costs documented

REF · 04

Contract terms

The fine print, surfaced. Green = buyer-friendly. Each clause backed by a quoted source.

HubSpot

Freshservice

Auto-renewal

Yes

Cancellation

Contract Manager reportedly contacts customers only 2-3 months before renewal; must proactively cancel before that window to avoid auto-renewal

✓ Cancel anytime - no long-term commitments mentioned

Commitment

1 year standard; some users report 3-year contracts

No minimum commitment beyond agent count

Price escalation

Users report automatic price increases at renewal; auto-renewal at increased prices without clear advance notice reported

No evidence of mid-contract price increases in user reports

Can downgrade

✓ Yes

REF · 05

What users say

Aggregated, with sample sizes. We use whichever review platform has data.

User reviews

TrustRadius · Trustpilot · G2

Trustpilot

1.2out of 5 (25)

Best for

Up to 2 users getting started

Watch out

Contract lock-in with automatic renewal and undisclosed price increases at renewal

TrustRadius

8.6out of 5 (329)

Best for

Small IT teams setting up their first service desk

Watch out

Asset management limitations and surprise costs

Decide

Get a quote from each vendor

Each link opens the vendor's pricing page in a new tab.

Visit HubSpot pricing

Free plan limits → Discount programs →

Visit Freshservice pricing

Free plan limits → Discount programs →

License cost is computed from publicly listed plans (real math, list price × seats). Median annual cost is from Vendr's deal flow when available — see source badges. Hidden costs and contract terms each cite their own sources. We do not invent composite scores.

Help Desk/Support