HubSpot Service Hub vs Freshservice
Help Desk/Support pricing comparison · 2026
HubSpot Service Hub pricing ranges from $0–$20/seat/month, while Freshservice ranges from $29–$125/agent/month. HubSpot Service Hub is typically 82% more affordable, though your actual cost depends on tier and team size.
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HubSpot Service Hub and Freshservice both operate in the help desk/support category. This page compares their list pricing.
Plan-by-Plan Pricing
| Plan | HubSpot Service Hub | Freshservice |
|---|---|---|
| Free | Free /month | $29 /agent/month |
| Starter | $9 /month | $59 /agent/month |
| Pro | $15 /month | $109 /agent/month |
| Business | $20 /month | $125 /agent/month |
| Enterprise | Custom | — |
Cost at Scale
Total cost of ownership — licenses, implementation, and hidden costs included.
HubSpot Service Hub
3 scenarios$60/month ($720/year)
Small Support Team (3 Agents)
Starter plan at $20/seat/month for 3 seats. No onboarding fee, no annual commitment required. Includes branding removal, basic automation, and ticket pipelines.
$11,100 Year 1 ($9,600 Professional plan + $1,500 onboarding)
Growing Support Operation (8 Agents)
Professional plan at $100/seat/month for 8 seats. Annual commitment required. Includes help center, custom workflows, SLA management, and analytics.
$30,500 Year 1 ($27,000 Enterprise plan + $3,500 onboarding)
Enterprise Service Team (15 Agents)
Enterprise plan at $150/seat/month for 15 seats. Annual upfront payment required. Includes Breeze AI agents, success forecasting, sandboxes, and SSO.
Freshservice
3 scenarios$29/month
Starter Setup
$59/month
Growing Business
Custom pricing — typically negotiated annually, contact sales for quote
Enterprise (100+ users)
Market Intelligence
HubSpot Service Hub
- Median annual cost
- $348
- Based on
- 71 deals
Freshservice
- Median annual cost
- $3,350
- Based on
- 8 deals