Microsoft Dynamics 365 Sales vs SugarCRM

Name: SugarCRM
Brand: SugarCRM
Availability: OnlineOnly
Rating: 2.1 (13 reviews)

CRM pricing comparison · 2026

Microsoft Dynamics 365 Sales costs $65–$150/user/mo, while SugarCRM starts at $59/user/mo. Both products are similarly priced at comparable tiers.

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Compare

2 products · CRM

Side-by-side · live

Microsoft Dynamics 365 Sales

Microsoft Dynamics 365 pricing starts at $50/user/month for Customer Service Professional

verified 10w ago

$600 $2.8K

View pricing →

SugarCRM

SugarCRM (now branded SugarAI) pricing starts at $59 per user per month for Sugar Sell Sta

verified 9w ago

$600 $2.8K

View pricing →

Recorded annual contract medians

Microsoft median is $2.1K less than SugarCRM · different customer contracts; not a quote

Cheapest $600

Spread 78%

Estimated license cost

at 25 seats

List price × seats. Click a tier below to lock it.

Customer Service Enterprise

$32K/yr

year 1 license · $105/seat

Sugar Sell Advanced

$26K/yr

year 1 license · $85/seat

What buyers actually pay

median, annual

Vendr deal-flow data. The real benchmark, not list price.

↓ Lowest median

Median annual

$600/yr

Vendr · n=57

Median annual

$2.8K/yr

Vendr · n=4 · limited data

REF · 01

Sources & confidence

Every dollar amount and contract clause below traces back to a sourced fact. We don't manufacture composite scores.

Where this data comes from

Vendr · TrustRadius · Reddit · BBB · official docs

Sources 10 sourced facts

7 hidden-cost · 1 contract · Vendr median · 1 review platform

Last verified 2mo ago

Confidence Medium confidence

Sources 7 sourced facts

3 hidden-cost · 1 contract · Vendr median · 2 review platforms

Last verified 2mo ago

Confidence Medium confidence

REF · 02

Plans at a glance

Every tier per product. Lock one to drive the cost row above and reveal a tier-specific outbound CTA.

Tier ladder

Click a tier to lock the cost row to it. Locking surfaces a tier-specific Visit CTA.

REF · 03

Hidden costs

Each cost is severity-ranked, with the dollar range quoted from its source (Vendr, Reddit, TrustRadius, BBB, official docs) — never our estimate.

Beyond the sticker

Severity-ranked, sourced

5 documented

Implementation Partner Fees

$25,000 to $5 million+

1 source
Customization Costs

$3,500 to $107,000

1 source
Data Migration

$10,000 to $50,000

1 source
Integration Development

$10,000 to $50,000+ per integration

1 source
Training and Onboarding

1 source

3 documented

Implementation and Setup

25-150% of first-year license fee

1 source
Ongoing Developer Support

1 source
Training and Onboarding

1 source

REF · 04

Contract terms

The fine print, surfaced. Green = buyer-friendly. Each clause backed by a quoted source.

Microsoft

SugarCRM

Auto-renewal

—

Cancellation

—

Commitment

Licenses typically require a one-year minimum commitment, with some products like Microsoft Relationship Sales requiring a 10-seat minimum.

Annual billing required

Price escalation

—

Can downgrade

—

REF · 05

What users say

Aggregated, with sample sizes. We use whichever review platform has data.

User reviews

TrustRadius · Trustpilot · G2

TrustRadius

8.8out of 5 (1,018)

Best for

Small to mid-size sales teams needing core CRM

TrustRadius

6.2out of 5 (5)

Trustpilot

2.1out of 5 (13)

Best for

Sales teams getting started with CRM (15-user minimum)

Watch out

Buggy and complicated interface

Decide

Get a quote from each vendor

Each link opens the vendor's pricing page in a new tab.

Visit Microsoft pricing

Discount programs →

Visit SugarCRM pricing

Discount programs →

License cost is computed from publicly listed plans (real math, list price × seats). Median annual cost is from Vendr's deal flow when available — see source badges. Hidden costs and contract terms each cite their own sources. We do not invent composite scores.

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