Zoho CRM vs Microsoft Dynamics 365
CRM pricing comparison · 2026
Zoho CRM pricing ranges from $0–$52/user/month, while Microsoft Dynamics 365 ranges from $65–$135/user/month. Zoho CRM is typically 76% more affordable, though your actual cost depends on tier and team size.
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Zoho CRM and Microsoft Dynamics 365 both operate in the crm category. This page compares their list pricing.
Plan-by-Plan Pricing
| Plan | Zoho CRM | Microsoft Dynamics 365 |
|---|---|---|
| Free | Free /user/month | $65 /user/month |
| Standard | $14 /user/month | $95 /user/month |
| Professional | $23 /user/month | $135 /user/month |
| Enterprise | $40 /user/month | — |
| Ultimate | $52 /user/month | — |
| Team Users | $9 /team_user/month | — |
Cost at Scale
Total cost of ownership — licenses, implementation, and hidden costs included.
Zoho CRM
2 scenarios$230/month ($2,760/year)
10-Person Sales Team
$1,200/month ($14,400/year including 20% support premium)
25-Person Enterprise Team
Microsoft Dynamics 365
2 scenarios$2,375/month ($28,500/year)
25-Person Sales Team
in licenses + $75,000 implementation
$20,000/month ($240,000/year)
100-Person Enterprise
in licenses + $150,000 implementation
Market Intelligence
Zoho CRM
- Median annual cost
- $540
- Based on
- 125 deals
Microsoft Dynamics 365
- Median annual cost
- $600
- Based on
- 57 deals