Microsoft Dynamics 365 vs Zendesk Sell Pricing (2026)
Compare / Microsoft Dynamics 365 vs Zendesk Sell
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Team size
25 seats

Microsoft Dynamics 365 vs Zendesk Sell

CRM pricing comparison · 2026

Microsoft Dynamics 365 costs $50–$150/user/mo, while Zendesk Sell costs $25–$219/mo. These products use different pricing models ( vs Per-seat subscription), so a direct price comparison isn't meaningful — costs depend on usage volume and mix.

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See pricing on each vendor's site
Above-the-fold path — each link opens the vendor's pricing page in a new tab.
Visit Microsoft pricing
Discount programs →
Visit Zendesk pricing
Free plan limits → Discount programs →
Compare
2 products · CRM
Side-by-side · live
Microsoft Dynamics 365
Microsoft Dynamics 365 pricing starts at $50/user/month for Customer Service Professional
verified 9w ago
$600 $690
View pricing →
Zendesk Sell
Zendesk Sell (formerly Base CRM) pricing starts at $19/user/month for the Sell Team plan w
verified 4mo ago
$600 $690
View pricing →
Recorded annual contract medians
Microsoft median is $90 less than Zendesk · different customer contracts; not a quote
Cheapest $600
Spread 13%
Estimated license cost
at 25 seats
List price × seats. Click a tier below to lock it.
Sales Enterprise
$32K/yr
year 1 license · $105/seat
Sell Growth
$21K/yr
year 1 license · $69/seat
What buyers actually pay
median, annual
Vendr deal-flow data. The real benchmark, not list price.
↓ Lowest median
Median annual
$600/yr
Vendr · n=57
Median annual
$690/yr
Vendr · n=107
REF · 01

Sources & confidence

Every dollar amount and contract clause below traces back to a sourced fact. We don't manufacture composite scores.

Where this data comes from
Vendr · TrustRadius · Reddit · BBB · official docs
Sources 10 sourced facts
7 hidden-cost · 1 contract · Vendr median · 1 review platform
Last verified 2mo ago
Confidence Medium confidence
Sources 9 sourced facts
4 hidden-cost · 3 contract · Vendr median · 1 review platform
Last verified 3mo ago
Confidence Medium confidence
REF · 02

Plans at a glance

Every tier per product. Lock one to drive the cost row above and reveal a tier-specific outbound CTA.

Tier ladder
Click a tier to lock the cost row to it. Locking surfaces a tier-specific Visit CTA.
REF · 03

Hidden costs

Each cost is severity-ranked, with the dollar range quoted from its source (Vendr, Reddit, TrustRadius, BBB, official docs) — never our estimate.

Beyond the sticker
Severity-ranked, sourced
5 documented
  • Implementation Partner Fees
    $25,000 to $5 million+
    1 source
  • Customization Costs
    $3,500 to $107,000
    1 source
  • Data Migration
    $10,000 to $50,000
    1 source
  • Integration Development
    $10,000 to $50,000+ per integration
    1 source
  • Training and Onboarding
    1 source
3 documented
  • Prospecting Enrichment Add-on
    $27/user/month
    1 source
  • Forced Subscription Period After Cancellation
    $177
    2 sources
  • Enterprise Features Require Higher Tier Plans
    $30-$200/user/month
    1 source
REF · 04

Contract terms

The fine print, surfaced. Green = buyer-friendly. Each clause backed by a quoted source.

Microsoft
Zendesk
Auto-renewal
—
Yes
Cancellation
—
Must cancel via software login interface only
Commitment
Licenses typically require a one-year minimum commitment, with some products like Microsoft Relationship Sales requiring a 10-seat minimum.
Annual billing standard
Price escalation
—
No published schedule
Can downgrade
—
No
Based on 4 verified sources (Vendr · TrustRadius · BBB)
REF · 05

What users say

Aggregated, with sample sizes. We use whichever review platform has data.

User reviews
TrustRadius · Trustpilot · G2
TrustRadius
8.8out of 5 (1,018)
Best for
Small to mid-size sales teams needing core CRM
TrustRadius
9.7out of 5 (73)
Watch out
Auto-renewal without notification
Decide
Get a quote from each vendor
Each link opens the vendor's pricing page in a new tab.
Visit Microsoft pricing
Discount programs →
Visit Zendesk pricing
Free plan limits → Discount programs →
License cost is computed from publicly listed plans (real math, list price × seats). Median annual cost is from Vendr's deal flow when available — see source badges. Hidden costs and contract terms each cite their own sources. We do not invent composite scores.
CRM

Microsoft Dynamics 365

$50–$150
/user/mo
8 plans
Full pricing breakdown →
VS
CRM

Zendesk Sell

$25–$219
/mo
4 plans
Full pricing breakdown →
⚖

Different Pricing Models

Direct price comparison isn't meaningful here — Microsoft Dynamics 365 uses pricing while Zendesk Sell uses Per-seat subscription pricing. Your actual cost will depend on usage volume, team size, or both. Here's each product in its native unit.

Microsoft Dynamics 365

$50–$150/user/mo
See full Microsoft Dynamics 365 pricing →
vs
Per-seat subscription

Zendesk Sell

$25–$219/mo
See full Zendesk Sell pricing →

Microsoft Dynamics 365 and Zendesk Sell both operate in the crm category. This page compares their list pricing.

Plan-by-Plan Pricing

Plan Microsoft Dynamics 365 Zendesk Sell
Sales Professional $65 /user/month $25 /user/month
Sales Enterprise $105 /user/month $69 /user/month
Sales Premium $150 /user/month $149 /user/month
Business Central Essentials $80 /user/month $219 /user/month
Business Central Premium $110 /user/month —
Customer Service Professional $50 /user/month —
Customer Service Enterprise $105 /user/month —
Microsoft Relationship Sales Custom —

Market Intelligence

Microsoft Dynamics 365

Median annual cost
$600
Based on
57 deals

Zendesk Sell

Median annual cost
$690
Based on
107 deals

Hidden Costs

Beyond the sticker price — what catches buyers off guard.

Microsoft Dynamics 365 7 hidden costs

critical
Implementation Partner Fees $25,000 to $5 million+ (source dated Jul 2026)
high
Customization Costs $3,500 to $107,000 (source dated Jul 2026)
high
Data Migration $10,000 to $50,000
medium
Integration Development $10,000 to $50,000+ per integration
high
Training and Onboarding
See all Microsoft Dynamics 365 hidden costs →

Zendesk Sell 3 hidden costs

medium
Prospecting Enrichment Add-on $27/user/month
high
Forced Subscription Period After Cancellation $177 (source dated Jun 2020)
medium
Enterprise Features Require Higher Tier Plans $30-$200/user/month
See all Zendesk Sell hidden costs →

Contract Terms

Term Microsoft Dynamics 365 Zendesk Sell
Auto-renewal — Yes
Cancellation — Must cancel via software login interface only
Minimum commitment Licenses typically require a one-year minimum commitment, with some products like Microsoft Relationship Sales requiring a 10-seat minimum. Annual billing standard
Price escalation — No published schedule
Can downgrade — No

Continue researching

Microsoft Dynamics 365

Zendesk Sell

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