Salesforce vs Microsoft Dynamics 365 Pricing (2026)
Compare / Salesforce vs Microsoft Dynamics 365
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Team size
25 seats

Salesforce vs Microsoft Dynamics 365

CRM pricing comparison · 2026

Salesforce has a free plan, then $25–$550/user/mo, while Microsoft Dynamics 365 costs $50–$150/user/mo. These products use different pricing models (Per-seat subscription vs ), so a direct price comparison isn't meaningful — costs depend on usage volume and mix.

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See pricing on each vendor's site
Above-the-fold path — each link opens the vendor's pricing page in a new tab.
Visit Salesforce pricing
Free plan limits → Discount programs →
Visit Microsoft pricing
Discount programs →
Compare
2 products · CRM
Side-by-side · live
Salesforce
Salesforce lists Free Suite at $0 and paid plans from $25 to $550 per user per month, chec
verified 1d ago
$600 $75K
View pricing →
Microsoft Dynamics 365
Microsoft Dynamics 365 pricing starts at $50/user/month for Customer Service Professional
verified 9w ago
$600 $75K
View pricing →
Recorded annual contract medians
Microsoft median is $74K less than Salesforce · different customer contracts; not a quote
Cheapest $600
Spread 99%
Estimated license cost
at 25 seats
List price × seats. Click a tier below to lock it.
Starter Suite
$7.5K/yr
year 1 license · $25/seat
Sales Enterprise
$32K/yr
year 1 license · $105/seat
What buyers actually pay
median, annual
Vendr deal-flow data. The real benchmark, not list price.
Median annual
$75K/yr
Vendr · n=2,216 avg 13% negotiated
↓ Lowest median
Median annual
$600/yr
Vendr · n=57
REF · 01

Sources & confidence

Every dollar amount and contract clause below traces back to a sourced fact. We don't manufacture composite scores.

Where this data comes from
Vendr · TrustRadius · Reddit · BBB · official docs
Sources 23 sourced facts
18 hidden-cost · 3 contract · Vendr median · 1 review platform
Last verified 1d ago
Confidence High confidence
Sources 10 sourced facts
7 hidden-cost · 1 contract · Vendr median · 1 review platform
Last verified 2mo ago
Confidence Medium confidence
REF · 02

Plans at a glance

Every tier per product. Lock one to drive the cost row above and reveal a tier-specific outbound CTA.

Tier ladder
Click a tier to lock the cost row to it. Locking surfaces a tier-specific Visit CTA.
REF · 03

Hidden costs

Each cost is severity-ranked, with the dollar range quoted from its source (Vendr, Reddit, TrustRadius, BBB, official docs) — never our estimate.

Beyond the sticker
Severity-ranked, sourced
5 documented
  • Mandatory Annual Price Uplifts
    5-9% of annual contract value
    3 sources
  • Sandbox Environment Costs
    5-30% of base license costs
    2 sources
  • Implementation and Consulting Costs
    $50,000-$200,000+ for initial implementation; $60,000-$120,000/year for dedicated admin
    3 sources
  • Data Storage Overage Charges
    $5,000-$50,000 annually in storage overages
    2 sources
  • CPQ Complexity and Maintenance
    $50,000-$150,000+ implementation; ongoing specialist costs
    2 sources
5 documented
  • Implementation Partner Fees
    $25,000 to $5 million+
    1 source
  • Customization Costs
    $3,500 to $107,000
    1 source
  • Data Migration
    $10,000 to $50,000
    1 source
  • Integration Development
    $10,000 to $50,000+ per integration
    1 source
  • Training and Onboarding
    1 source
REF · 04

Contract terms

The fine print, surfaced. Green = buyer-friendly. Each clause backed by a quoted source.

Salesforce
Microsoft
Auto-renewal
Yes
—
Cancellation
30+ days before renewal required for changes
—
Commitment
Typically 12 months minimum; multi-year terms common
Licenses typically require a one-year minimum commitment, with some products like Microsoft Relationship Sales requiring a 10-seat minimum.
Price escalation
—
—
Can downgrade
No
—
Based on 4 verified sources (Vendr · TrustRadius · BBB)
REF · 05

What users say

Aggregated, with sample sizes. We use whichever review platform has data.

User reviews
TrustRadius · Trustpilot · G2
TrustRadius
8.7out of 5 (3,473)
Best for
Teams evaluating basic CRM
Watch out
Extremely poor customer service and support responsiveness
TrustRadius
8.8out of 5 (1,018)
Best for
Small to mid-size sales teams needing core CRM
Decide
Get a quote from each vendor
Each link opens the vendor's pricing page in a new tab.
Visit Salesforce pricing
Free plan limits → Discount programs →
Visit Microsoft pricing
Discount programs →
License cost is computed from publicly listed plans (real math, list price × seats). Median annual cost is from Vendr's deal flow when available — see source badges. Hidden costs and contract terms each cite their own sources. We do not invent composite scores.
CRM

Salesforce

Free plan; paid $25–$550
/user/mo
6 plans · Free tier
Full pricing breakdown →
VS
CRM

Microsoft Dynamics 365

$50–$150
/user/mo
8 plans
Full pricing breakdown →
⚖

Different Pricing Models

Direct price comparison isn't meaningful here — Salesforce uses Per-seat subscription pricing while Microsoft Dynamics 365 uses pricing. Your actual cost will depend on usage volume, team size, or both. Here's each product in its native unit.

Per-seat subscription

Salesforce

Free plan; paid $25–$550/user/mo
See full Salesforce pricing →
vs

Microsoft Dynamics 365

$50–$150/user/mo
See full Microsoft Dynamics 365 pricing →

Salesforce and Microsoft Dynamics 365 both operate in the crm category. This page compares their list pricing.

Plan-by-Plan Pricing

Plan Salesforce Microsoft Dynamics 365
Free Suite Free /month $65 /user/month
Starter Suite $25 /user/month $105 /user/month
Pro Suite Custom $150 /user/month
Core Custom $80 /user/month
Advanced Custom $110 /user/month
Max Custom $50 /user/month
Customer Service Enterprise — $105 /user/month
Microsoft Relationship Sales — Custom

Market Intelligence

Salesforce

Median annual cost
$74,700
Average negotiated discount
13%
Based on
2216 deals

Microsoft Dynamics 365

Median annual cost
$600
Based on
57 deals

Hidden Costs

Beyond the sticker price — what catches buyers off guard.

Salesforce 9 hidden costs

high
Mandatory Annual Price Uplifts 5-9% of annual contract value
medium
Sandbox Environment Costs 5-30% of base license costs
critical
Implementation and Consulting Costs $50,000-$200,000+ for initial implementation; $60,000-$120,000/year for dedicated admin
high
Data Storage Overage Charges $5,000-$50,000 annually in storage overages
high
CPQ Complexity and Maintenance $50,000-$150,000+ implementation; ongoing specialist costs
See all Salesforce hidden costs →

Microsoft Dynamics 365 7 hidden costs

critical
Implementation Partner Fees $25,000 to $5 million+
high
Customization Costs $3,500 to $107,000
high
Data Migration $10,000 to $50,000
medium
Integration Development $10,000 to $50,000+ per integration
high
Training and Onboarding
See all Microsoft Dynamics 365 hidden costs →

Contract Terms

Term Salesforce Microsoft Dynamics 365
Auto-renewal Yes —
Cancellation 30+ days before renewal required for changes —
Minimum commitment Typically 12 months minimum; multi-year terms common Licenses typically require a one-year minimum commitment, with some products like Microsoft Relationship Sales requiring a 10-seat minimum.
Can downgrade No —

Continue researching

Salesforce

Microsoft Dynamics 365

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