Insightly CRM vs SugarCRM Pricing (2026)

Insightly CRM vs SugarCRM

CRM pricing comparison · 2026

Insightly CRM pricing ranges from $0–$99/user/month, while SugarCRM ranges from $19–$160/user/month. Insightly CRM is typically 38% more affordable, though your actual cost depends on tier and team size.

CRM

Insightly CRM

$0–$99
/user/month
4 plans · Free tier
Full pricing breakdown →
VS
CRM

SugarCRM

$19–$160
/user/month
5 plans
Full pricing breakdown →

Insightly CRM and SugarCRM both operate in the crm category. This page compares their list pricing.

Plan-by-Plan Pricing

Plan Insightly CRM SugarCRM
Free Free /month $19 /
Plus $29 /seat/month $79 /
Professional $49 /seat/month $115 /
Enterprise $99 /seat/month $115 /
Enterprise+ $160 /

Cost at Scale

Total cost of ownership — licenses, implementation, and hidden costs included.

Insightly CRM

2 scenarios
$490/month ($5,880/year)
10-Person Sales Team
$2,475/month ($29,700/year)
25-Person Enterprise Team

SugarCRM

8 scenarios
$95/month ($19 x 5 users, billed annually)
Small Sales Team (5 users)
$885/month ($59 x 15 users, billed annually)
Growing Company (15 users)
$2,125/month ($85 x 25 users, billed annually)
Established Sales Team (25 users)
See all 8 scenarios →

Market Intelligence

Insightly CRM

Median annual cost
$360
Based on
47 deals

SugarCRM

Median annual cost
$2,750
Based on
4 deals

What Users Say

Insightly CRM

Trustpilot
1.4/5 (12)
Top complaints
  • Poor customer support and slow response times (3-5 days to weeks)
  • Email sync issues and unreliable email integration
  • Recent UI changes making system more complicated to use

SugarCRM

Trustpilot
2.1/5 (13)
Top complaints
  • Buggy and complicated interface
  • Poor support responsiveness
  • Slow performance and system downtime

Hidden Costs

Beyond the sticker price — what catches buyers off guard.

Insightly CRM 3 hidden costs

high
Enterprise Tier Required for Advanced Features $50-$70/user/month
critical
Premium Support and Training Costs $1,500/year
medium
Migration and Complexity Costs at Scale 15-25% cost increase at scale
See all Insightly CRM hidden costs →

SugarCRM 7 hidden costs

high
Third-Party Implementation Partners Required 15-30% of license costs
medium
Marketing Automation Addon Priced Separately Variable per contact volume
high
Prolonged Implementation Timelines 10-25% of license costs
medium
Poor Support Responsiveness 5-10% of license costs
medium
Data Export Complexity $5,000-$15,000
See all SugarCRM hidden costs →

Contract Terms

Term Insightly CRM SugarCRM
Auto-renewal Yes
Cancellation Not disclosed in sources
Minimum commitment 1 year Annual billing required
Price escalation Flat renewal offers standard, but pricing changes have occurred historically
Can downgrade Yes