Intercom vs Gorgias
Help Desk/Support pricing comparison · 2026
Intercom pricing ranges from $29–$132/month, while Gorgias ranges from $10–$900/month. Intercom is typically 60% more affordable, though your actual cost depends on tier and team size.
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Intercom and Gorgias both operate in the help desk/support category. This page compares their list pricing.
Plan-by-Plan Pricing
| Plan | Intercom | Gorgias |
|---|---|---|
| Essential | $29 /user/month | $10 /month |
| Advanced | $85 /user/month | $60 /month |
| Expert | $132 /user/month | $360 /month |
| Fin AI Agent (Standalone) | Custom | $900 /month |
| Enterprise | — | Custom |
Cost at Scale
Total cost of ownership — licenses, implementation, and hidden costs included.
Intercom
9 scenarios$39/month
Starter Setup
$99/month
Growing Business
Custom pricing — typically negotiated annually, contact sales for quote
Enterprise (100+ users)
Gorgias
3 scenarios$50/month
Small Shopify Store
+ ~$25 AI = $75/month ($900/year)
$300/month
Growing Ecommerce Brand
+ $180 AI + $80 SMS = $560/month ($6,720/year)
$750/month
Large Retailer
+ $450 AI + $200 voice/SMS = $1,400/month ($16,800/year)
Market Intelligence
Intercom
- Median annual cost
- $1,020
- Average negotiated discount
- 25% 0
Gorgias
- Median annual cost
- $1,764
- Based on
- 9 deals
Contract Terms
| Term | Intercom | Gorgias |
|---|---|---|
| Auto-renewal | — | Yes |
| Cancellation | — | Can cancel anytime on monthly plans |
| Minimum commitment | — | Monthly or 12 months |
| Price escalation | No published escalation schedule; users report opaque fee structures with unexpected charges arising as features are added or usage grows | Periodic price increases implemented; customers report receiving increase notifications |
| Can downgrade | — | Yes |