Zoho Desk vs Gorgias
Help Desk/Support pricing comparison · 2026
Zoho Desk pricing ranges from $0–$40/user/month, while Gorgias ranges from $10–$900/month. Zoho Desk is typically 90% more affordable, though your actual cost depends on tier and team size.
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Zoho Desk and Gorgias both operate in the help desk/support category. This page compares their list pricing.
Plan-by-Plan Pricing
| Plan | Zoho Desk | Gorgias |
|---|---|---|
| Free | Free /user/month | $10 /month |
| Express | $7 /user/month | $60 /month |
| Standard | $14 /user/month | $360 /month |
| Professional | $23 /user/month | $900 /month |
| Enterprise | $40 /user/month | Custom |
Cost at Scale
Total cost of ownership — licenses, implementation, and hidden costs included.
Zoho Desk
3 scenarios$0/month (free tier with basic features)
Solo / Getting Started
$23/month
Growing Business
$40/month
Enterprise Setup
Gorgias
3 scenarios$50/month
Small Shopify Store
+ ~$25 AI = $75/month ($900/year)
$300/month
Growing Ecommerce Brand
+ $180 AI + $80 SMS = $560/month ($6,720/year)
$750/month
Large Retailer
+ $450 AI + $200 voice/SMS = $1,400/month ($16,800/year)
Market Intelligence
Zoho Desk
- Median annual cost
- $420
- Based on
- 35 deals
Gorgias
- Median annual cost
- $1,764
- Based on
- 9 deals