ServiceNow vs Gorgias
Help Desk/Support pricing comparison · 2026
ServiceNow pricing ranges from $100–$300/user/month, while Gorgias ranges from $10–$900/month. ServiceNow is typically 29% more affordable, though your actual cost depends on tier and team size.
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ServiceNow and Gorgias both operate in the help desk/support category. This page compares their list pricing.
Plan-by-Plan Pricing
| Plan | ServiceNow | Gorgias |
|---|---|---|
| Standard | $100 /user/month | $10 /month |
| Professional | $150 /user/month | $60 /month |
| Enterprise | $250 /user/month | $360 /month |
| Custom/Elite | $300 /user/month | $900 /month |
| Enterprise | — | Custom |
Cost at Scale
Total cost of ownership — licenses, implementation, and hidden costs included.
ServiceNow
6 scenariosCustom pricing — typically negotiated annually, contact sales for quote
Enterprise (100+ users)
Around $150/user/month on the most popular plan
Typical Usage
Around $150/user/month on the most popular plan
Typical Usage
Gorgias
3 scenarios$50/month
Small Shopify Store
+ ~$25 AI = $75/month ($900/year)
$300/month
Growing Ecommerce Brand
+ $180 AI + $80 SMS = $560/month ($6,720/year)
$750/month
Large Retailer
+ $450 AI + $200 voice/SMS = $1,400/month ($16,800/year)
Market Intelligence
ServiceNow
- Median annual cost
- $129,976
- Average negotiated discount
- 8%
- Based on
- 82 deals
Gorgias
- Median annual cost
- $1,764
- Based on
- 9 deals
Contract Terms
| Term | ServiceNow | Gorgias |
|---|---|---|
| Auto-renewal | Yes | Yes |
| Cancellation | — | Can cancel anytime on monthly plans |
| Minimum commitment | 1 year typical, 3 year contracts common | Monthly or 12 months |
| Price escalation | 10-90% annual uplift standard at renewal. Organizations report 10%+ increases as routine, with 20% common for 1-year renewals and 12% for 3-year renewals. Some customers see 20-90% rate increases per line item. | Periodic price increases implemented; customers report receiving increase notifications |
| Can downgrade | No | Yes |