Freshdesk vs Gorgias
Help Desk/Support pricing comparison · 2026
Freshdesk pricing ranges from $0–$89/agent/month, while Gorgias ranges from $10–$900/month. Freshdesk is typically 82% more affordable, though your actual cost depends on tier and team size.
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Freshdesk and Gorgias both operate in the help desk/support category. This page compares their list pricing.
Plan-by-Plan Pricing
| Plan | Freshdesk | Gorgias |
|---|---|---|
| Free | Free /month | $10 /month |
| Growth | $19 /agent/month | $60 /month |
| Pro | $55 /agent/month | $360 /month |
| Enterprise | $89 /agent/month | $900 /month |
| Enterprise | — | Custom |
Cost at Scale
Total cost of ownership — licenses, implementation, and hidden costs included.
Freshdesk
7 scenarios$0/month (free tier with basic features)
Solo / Getting Started
$59/month
Growing Business
$95/month
Enterprise Setup
Gorgias
3 scenarios$50/month
Small Shopify Store
+ ~$25 AI = $75/month ($900/year)
$300/month
Growing Ecommerce Brand
+ $180 AI + $80 SMS = $560/month ($6,720/year)
$750/month
Large Retailer
+ $450 AI + $200 voice/SMS = $1,400/month ($16,800/year)
Market Intelligence
Freshdesk
- Median annual cost
- $324
- Based on
- 74 deals
Gorgias
- Median annual cost
- $1,764
- Based on
- 9 deals
Contract Terms
| Term | Freshdesk | Gorgias |
|---|---|---|
| Auto-renewal | Yes | Yes |
| Cancellation | 60 days before renewal | Can cancel anytime on monthly plans |
| Minimum commitment | Annual billing required for discounts | Monthly or 12 months |
| Price escalation | No published schedule but users report mid-contract price increases and revoked discount commitments | Periodic price increases implemented; customers report receiving increase notifications |
| Can downgrade | No | Yes |