Gorgias vs Jira Service Management
Help Desk/Support pricing comparison · 2026
Gorgias pricing ranges from $10–$900/month, while Jira Service Management ranges from $0–$53/agent/month. Jira Service Management is typically 82% more affordable, though your actual cost depends on tier and team size.
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Gorgias and Jira Service Management both operate in the help desk/support category. This page compares their list pricing.
Plan-by-Plan Pricing
| Plan | Gorgias | Jira Service Management |
|---|---|---|
| Starter | $10 /month | Free /agent/month |
| Basic | $60 /month | $24 /agent/month |
| Pro | $360 /month | $53 /agent/month |
| Advanced | $900 /month | Custom |
| Enterprise | Custom | — |
Cost at Scale
Total cost of ownership — licenses, implementation, and hidden costs included.
Gorgias
3 scenarios$50/month
Small Shopify Store
+ ~$25 AI = $75/month ($900/year)
$300/month
Growing Ecommerce Brand
+ $180 AI + $80 SMS = $560/month ($6,720/year)
$750/month
Large Retailer
+ $450 AI + $200 voice/SMS = $1,400/month ($16,800/year)
Jira Service Management
6 scenarios$0/month
Small IT Team (3 Agents)
Free plan covers up to 3 agents with ITSM templates, customer portal, email channel, and basic automation. Ideal starting point with no cost.
$300/month ($3,600/year)
Mid-Size IT Department (15 Agents)
Standard plan at $20/agent/month (annual billing) for 15 agents. Includes 250 GB storage, unlimited email notifications, and 5,000 automation runs/month.
$2,400/month ($28,800/year)
Enterprise DevOps Team (50 Agents)
Premium plan at $48/agent/month (annual) for 50 agents. Includes asset management (50K objects), AI virtual agent, and unlimited storage. Add $29-109/month for Statuspage.
Market Intelligence
Gorgias
- Median annual cost
- $1,764
- Based on
- 9 deals
Jira Service Management
- Median annual cost
- $588
- Based on
- 33 deals
Contract Terms
| Term | Gorgias | Jira Service Management |
|---|---|---|
| Auto-renewal | Yes | — |
| Cancellation | Can cancel anytime on monthly plans | — |
| Minimum commitment | Monthly or 12 months | — |
| Price escalation | Periodic price increases implemented; customers report receiving increase notifications | — |
| Can downgrade | Yes | — |