Gorgias vs Jira Service Management Pricing (2026)
Compare / Gorgias vs Atlassian Service Collection (Jira Service Management)
Shortlist
Team size
25 seats

Gorgias vs Atlassian Service Collection (Jira Service Management)

Help Desk/Support pricing comparison · 2026

Gorgias costs $10–$900/mo, while Atlassian Service Collection (Jira Service Management) has a free plan, then $21.50–$55.28/user/mo. Atlassian Service Collection (Jira Service Management) is typically 92% more affordable, though your actual cost depends on tier and team size.

Visit
See pricing on each vendor's site
Above-the-fold path — each link opens the vendor's pricing page in a new tab.
Visit Gorgias pricing
Discount programs →
Visit Atlassian pricing
Free plan limits → Discount programs →
Compare
2 products · Help Desk/Support
Side-by-side · live
Gorgias
Gorgias is a customer support platform built specifically for ecommerce businesses, servin
verified 4mo ago
$588 $1.8K
View pricing →
Atlassian Service Collection (Jira Service Management)
Jira Service Management (JSM) is Atlassian's IT service management platform, designed for
verified 1d ago
$588 $1.8K
View pricing →
Recorded annual contract medians
Atlassian median is $1.2K less than Gorgias · different customer contracts; not a quote
Cheapest $588
Spread 67%
Estimated license cost
at 25 seats
List price × seats. Click a tier below to lock it.
Basic
$720/yr
year 1 license · flat plan price
Premium
$17K/yr
year 1 license · $55/seat
What buyers actually pay
median, annual
Vendr deal-flow data. The real benchmark, not list price.
Median annual
$1.8K/yr
Vendr · n=9 · limited data
↓ Lowest median
Median annual
$588/yr
Vendr · n=33
REF · 01

Sources & confidence

Every dollar amount and contract clause below traces back to a sourced fact. We don't manufacture composite scores.

Where this data comes from
Vendr · TrustRadius · Reddit · BBB · official docs
Sources 10 sourced facts
5 hidden-cost · 2 contract · Vendr median · 2 review platforms
Last verified 4mo ago
Confidence High confidence
Sources 6 sourced facts
4 hidden-cost · Vendr median · 1 review platform
Last verified 1d ago
Confidence Medium confidence
REF · 02

Plans at a glance

Every tier per product. Lock one to drive the cost row above and reveal a tier-specific outbound CTA.

Tier ladder
Click a tier to lock the cost row to it. Locking surfaces a tier-specific Visit CTA.
REF · 03

Hidden costs

Each cost is severity-ranked, with the dollar range quoted from its source (Vendr, Reddit, TrustRadius, BBB, official docs) — never our estimate.

Beyond the sticker
Severity-ranked, sourced
4 documented
  • Ticket volume-based pricing escalation
    20-40% of license costs
    2 sources
  • AI resolution pricing
    $1/resolution
    1 source
  • Price increases over time
    10-15%
    1 source
  • Setup complexity and learning curve
    5-10% of license costs
    1 source
2 documented
  • Add-on and Plugin Licensing Overhead
    50-100% of license costs
    2 sources
  • Rapid Cost Escalation Beyond Free Tier
    $107.60/month for 4 agents
    2 sources
REF · 05

What users say

Aggregated, with sample sizes. We use whichever review platform has data.

User reviews
TrustRadius · Trustpilot · G2
TrustRadius
8.7out of 5 (6)
Trustpilot
1.5out of 5 (24)
Best for
Very small ecommerce stores starting with low monthly support volume
Watch out
Spam emails and aggressive sales tactics
TrustRadius
8out of 5 (705)
Best for
Small teams of up to 3 agents getting started with ITSM
Watch out
Expensive compared to competitors, especially with per-user plugin pricing
Decide
Get a quote from each vendor
Each link opens the vendor's pricing page in a new tab.
Visit Gorgias pricing
Discount programs →
Visit Atlassian pricing
Free plan limits → Discount programs →
License cost is computed from publicly listed plans (real math, list price × seats). Median annual cost is from Vendr's deal flow when available — see source badges. Hidden costs and contract terms each cite their own sources. We do not invent composite scores.
Help Desk/Support

Gorgias

$10–$900
/mo
5 plans
Full pricing breakdown →
VS
Help Desk/Support

Atlassian Service Collection (Jira Service Management)

Free plan; paid $21.50–$55.28
/user/mo
4 plans · Free tier
Full pricing breakdown →

Gorgias and Jira Service Management both operate in the help desk/support category. This page compares their list pricing.

Plan-by-Plan Pricing

Plan Gorgias Atlassian Service Collection (Jira Service Management)
Starter $10 /month Free /month
Basic $60 /month $21.50 /agent/month
Pro $360 /month $55.28 /agent/month
Advanced $900 /month Custom
Enterprise Custom —

Cost at Scale

Total cost of ownership — licenses, implementation, and hidden costs included.

Gorgias

1 scenario
$50/month
Small Shopify Store
+ ~$25 AI = $75/month ($900/year)

Atlassian Service Collection (Jira Service Management)

1 scenario
$0/month
Small IT Team (3 Agents)
Free plan covers up to 3 agents with ITSM templates, customer portal, email channel, and basic automation. Ideal starting point with no cost.

Market Intelligence

Gorgias

Median annual cost
$1,764
Based on
9 deals

Atlassian Service Collection (Jira Service Management)

Median annual cost
$588
Based on
33 deals

Hidden Costs

Beyond the sticker price — what catches buyers off guard.

Gorgias 4 hidden costs

high
Ticket volume-based pricing escalation 20-40% of license costs
medium
AI resolution pricing $1/resolution
medium
Price increases over time 10-15%
medium
Setup complexity and learning curve 5-10% of license costs
See all Gorgias hidden costs →

Atlassian Service Collection (Jira Service Management) 2 hidden costs

high
Add-on and Plugin Licensing Overhead 50-100% of license costs
medium
Rapid Cost Escalation Beyond Free Tier
See all Atlassian Service Collection (Jira Service Management) hidden costs →

Contract Terms

Term Gorgias Atlassian Service Collection (Jira Service Management)
Auto-renewal Yes —
Cancellation Can cancel anytime on monthly plans —
Minimum commitment Monthly or 12 months —
Price escalation Periodic price increases implemented; customers report receiving increase notifications —
Can downgrade Yes —

Continue researching

Gorgias

Atlassian Service Collection (Jira Service Management)

Related Comparisons