Help Scout vs Gorgias
Help Desk/Support pricing comparison · 2026
Help Scout pricing ranges from $0–$75/user/month, while Gorgias ranges from $10–$900/month. Help Scout is typically 79% more affordable, though your actual cost depends on tier and team size.
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Help Scout and Gorgias both operate in the help desk/support category. This page compares their list pricing.
Plan-by-Plan Pricing
| Plan | Help Scout | Gorgias |
|---|---|---|
| Free | Free /month | $10 /month |
| Standard | $25 /user/month | $60 /month |
| Plus | $45 /user/month | $360 /month |
| Pro | $75 /user/month | $900 /month |
| AI Answers | Custom | Custom |
Cost at Scale
Total cost of ownership — licenses, implementation, and hidden costs included.
Help Scout
3 scenarios$25/month
Starter Setup
$50/month
Growing Business
$65/month
Enterprise Setup
Gorgias
3 scenarios$50/month
Small Shopify Store
+ ~$25 AI = $75/month ($900/year)
$300/month
Growing Ecommerce Brand
+ $180 AI + $80 SMS = $560/month ($6,720/year)
$750/month
Large Retailer
+ $450 AI + $200 voice/SMS = $1,400/month ($16,800/year)
Market Intelligence
Help Scout
- Median annual cost
- $588
- Based on
- 137 deals
Gorgias
- Median annual cost
- $1,764
- Based on
- 9 deals