Freshsales vs SugarCRM
CRM pricing comparison · 2026
Freshsales costs $11–$71/user/mo, while SugarCRM starts at $59/user/mo. Freshsales is typically 57% more affordable, though your actual cost depends on tier and team size.
Freshsales
Freshsales paid plans run $9, $39, and $59 per user per month when billed annually — or $1
verified 7d ago
$570
$2.8K
SugarCRM
SugarCRM (now branded SugarAI) pricing starts at $59 per user per month for Sugar Sell Sta
verified 9w ago
$570
$2.8K
Recorded annual contract medians
Freshsales
median is
$2.2K
less than
SugarCRM
· different customer contracts; not a quote
Cheapest
$570
Spread
79%
Estimated license cost
at 25 seats
List price × seats. Click a tier below to lock it.
Pro
$14K/yr
year 1 license · $47/seat
Sugar Sell Advanced
$26K/yr
year 1 license · $85/seat
What buyers actually pay
median, annual
Vendr deal-flow data. The real benchmark, not list price.
↓ Lowest median
Median annual
$570/yr
Vendr · n=28
Median annual
$2.8K/yr
Vendr · n=4 · limited data
REF · 01
Sources & confidence
Every dollar amount and contract clause below traces back to a sourced fact. We don't manufacture composite scores.
Where this data comes from
Vendr · TrustRadius · Reddit · BBB · official docs
Sources
10 sourced facts
4 hidden-cost · 3 contract · Vendr median · 2 review platforms
Last verified
1w ago
Confidence
Medium confidence
Sources
7 sourced facts
3 hidden-cost · 1 contract · Vendr median · 2 review platforms
Last verified
2mo ago
Confidence
Medium confidence
REF · 02
Plans at a glance
Every tier per product. Lock one to drive the cost row above and reveal a tier-specific outbound CTA.
Tier ladder
Click a tier to lock the cost row to it. Locking surfaces a tier-specific Visit CTA.
REF · 04
Contract terms
The fine print, surfaced. Green = buyer-friendly. Each clause backed by a quoted source.
Freshsales
SugarCRM
Auto-renewal
Yes
—
Cancellation
Must request before renewal, but cancellation process may take months
—
Commitment
✓
Monthly or annual billing cycles
Annual billing required
Price escalation
No published schedule
—
Can downgrade
No
—
REF · 05
What users say
Aggregated, with sample sizes. We use whichever review platform has data.
User reviews
TrustRadius · Trustpilot · G2
Decide
Get a quote from each vendor
Each link opens the vendor's pricing page in a new tab.
License cost is computed from publicly listed plans (real math, list price × seats).
Median annual cost is from Vendr's deal flow when available — see source badges.
Hidden costs and contract terms each cite their own sources. We do not invent composite scores.
VS
Freshsales and SugarCRM both operate in the crm category. This page compares their list pricing.
Plan-by-Plan Pricing
| Plan | Freshsales | SugarCRM |
|---|---|---|
| Growth | $11 /user/month | $59 /per user/month, billed annually |
| Pro | $47 /user/month | $85 /per user/month, billed annually |
| Enterprise | $71 /user/month | $135 /per user/month, billed annually |
| Sugar Serve | — | Custom |
| Sugar Market | — | $1K /per month for up to 10,000 contacts, billed annually |
Market Intelligence
Freshsales
- Median annual cost
- $570
- Based on
- 28 deals
SugarCRM
- Median annual cost
- $2,750
- Based on
- 4 deals
Contract Terms
| Term | Freshsales | SugarCRM |
|---|---|---|
| Auto-renewal | Yes | — |
| Cancellation | Must request before renewal, but cancellation process may take months | — |
| Minimum commitment | Monthly or annual billing cycles | Annual billing required |
| Price escalation | No published schedule | — |
| Can downgrade | No | — |