Close vs SugarCRM Pricing (2026)
Compare / Close vs SugarCRM
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Team size
25 seats

Close vs SugarCRM

CRM pricing comparison · 2026

Close pricing ranges from $0–$139/user/month, while SugarCRM ranges from $59–$1000/user/month. These products use different pricing models (Per-seat subscription vs ), so a direct price comparison isn't meaningful — costs depend on usage volume and mix.

Visit
See pricing on each vendor's site
Above-the-fold path — each link opens the vendor's pricing page in a new tab.
Visit Close pricing
Free plan limits → Discount programs →
Affiliate partner — does not affect ranking.
Visit SugarCRM pricing
Discount programs →
Compare
2 products · CRM
Side-by-side · live
Close
Close is a sales-focused CRM built specifically for inside sales teams and high-growth sta
verified 7w ago
$2.8K $18K
View pricing →
SugarCRM
SugarCRM (now branded SugarAI) pricing starts at $59 per user per month for Sugar Sell Sta
verified 13d ago
$2.8K $18K
View pricing →
Verdict · Vendr median · year 1
SugarCRM saves $15K vs Close · 25 seats
Cheapest $2.8K
Spread 85%
Estimated license cost
at 25 seats
List price × seats. Click a tier below to lock it.
Essentials
$11K/yr
year 1 license · $35/seat
Sugar Sell Advanced
$26K/yr
year 1 license · $85/seat
What buyers actually pay
median, annual
Vendr deal-flow data. The real benchmark, not list price.
Median annual
$18K/yr
Vendr · n=0 · limited data
↓ Lowest median
Median annual
$2.8K/yr
Vendr · n=4 · limited data
REF · 01

Sources & confidence

Every dollar amount and contract clause below traces back to a sourced fact. We don't manufacture composite scores.

Where this data comes from
Vendr · TrustRadius · Reddit · BBB · official docs
Sources 10 sourced facts
6 hidden-cost · 1 contract · Vendr median · 2 review platforms
Last verified 1mo ago
Confidence High confidence
Sources 4 sourced facts
1 contract · Vendr median · 2 review platforms
Last verified 1w ago
Confidence Medium confidence
REF · 02

Plans at a glance

Every tier per product. Lock one to drive the cost row above and reveal a tier-specific outbound CTA.

Tier ladder
Click a tier to lock the cost row to it. Locking surfaces a tier-specific Visit CTA.
REF · 03

Hidden costs

Each cost is severity-ranked, with the dollar range quoted from its source (Vendr, Reddit, TrustRadius, BBB, official docs) — never our estimate.

Beyond the sticker
Severity-ranked, sourced
5 documented
  • Calling and AI Enrichment Credits
    5-15% of license costs
    1 source
  • Difficult Trial Cancellation Process
    $35-$99
    1 source
  • Power Dialer Limited to Higher Tiers
    $64-$104/user/year
    1 source
  • Hours Tracking Requires Additional Software
    Additional time tracking software costs
    2 sources
  • Trial Account Security Lockouts
    Wasted time and inability to evaluate product
    1 source
No hidden costs documented
REF · 04

Contract terms

The fine print, surfaced. Green = buyer-friendly. Each clause backed by a quoted source.

Close
SugarCRM
Auto-renewal
Yes
—
Cancellation
Must contact support to cancel trial before 14 days
—
Commitment
14-day trial period
Annual billing required
Price escalation
—
—
Can downgrade
—
—
Based on 2 verified sources (Vendr · TrustRadius · BBB)
REF · 05

What users say

Aggregated, with sample sizes. We use whichever review platform has data.

User reviews
TrustRadius · Trustpilot · G2
TrustRadius
9/5 (5)
Trustpilot
1/5 (6)
Best for
Testing
Watch out
Impossible to cancel trial without contacting support
TrustRadius
6.2/5 (5)
Trustpilot
2.1/5 (13)
Best for
Sales teams getting started with CRM (15-user minimum)
Watch out
Buggy and complicated interface
Decide
Get a quote from each vendor
Each link opens the vendor's pricing page in a new tab.
Visit Close pricing
Free plan limits → Discount programs →
Affiliate partner — does not affect ranking.
Visit SugarCRM pricing
Discount programs →
License cost is computed from publicly listed plans (real math, list price × seats). Median annual cost is from Vendr's deal flow when available — see source badges. Hidden costs and contract terms each cite their own sources. We do not invent composite scores.
CRM

Close

$0–$139
/user/month
5 plans · Free tier
Full pricing breakdown →
VS
CRM

SugarCRM

$59–$1000
/user/month
5 plans
Full pricing breakdown →
⚖

Different Pricing Models

Direct price comparison isn't meaningful here — Close uses Per-seat subscription pricing while SugarCRM uses pricing. Your actual cost will depend on usage volume, team size, or both. Here's each product in its native unit.

Per-seat subscription

Close

$0–$139 / user/month
See full Close pricing →
vs

SugarCRM

$59–$1000 / user/month
See full SugarCRM pricing →

Close and SugarCRM both operate in the crm category. This page compares their list pricing.

Plan-by-Plan Pricing

Plan Close SugarCRM
Free Trial Free /month $59 /per user/month, billed annually
Solo $9 /user/month $85 /per user/month, billed annually
Essentials $35 /user/month $135 /per user/month, billed annually
Growth $99 /user/month Custom
Scale $139 /user/month $1K /per month for up to 10,000 contacts, billed annually

Market Intelligence

Close

Median annual cost
$17,854

SugarCRM

Median annual cost
$2,750
Based on
4 deals

What Users Say

Close

Trustpilot
1/5 (6)
TrustRadius
9/10 (5)
Top complaints
  • Impossible to cancel trial without contacting support
  • Trial accounts locked by auto-security system requiring personal data verification
  • Poor customer support with template responses

SugarCRM

Trustpilot
2.1/5 (13)
TrustRadius
6.2/10 (5)
Top complaints
  • Buggy and complicated interface
  • Poor support responsiveness
  • Slow performance and system downtime

Contract Terms

Term Close SugarCRM
Auto-renewal Yes —
Cancellation Must contact support to cancel trial before 14 days —
Minimum commitment 14-day trial period Annual billing required

Continue researching

Close

SugarCRM

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