Zoho Desk vs Atlassian Service Collection (Jira Service Management)
Help Desk/Support pricing comparison · 2026
Zoho Desk has a free plan, then $7–$40/user/mo, while Atlassian Service Collection (Jira Service Management) has a free plan, then $21.50–$55.28/user/mo. Zoho Desk is typically 52% more affordable, though your actual cost depends on tier and team size.
Zoho Desk
Zoho Desk is a cloud-based help desk software from Zoho Corporation, part of the comprehen
verified 4d ago
$420
$588
Atlassian Service Collection (Jira Service Management)
Jira Service Management (JSM) is Atlassian's IT service management platform, designed for
verified 1d ago
$420
$588
Recorded annual contract medians
Zoho
median is
$168
less than
Atlassian
· different customer contracts; not a quote
Cheapest
$420
Spread
29%
Estimated license cost
at 25 seats
List price × seats. Click a tier below to lock it.
Standard
$4.2K/yr
year 1 license · $14/seat
Premium
$17K/yr
year 1 license · $55/seat
What buyers actually pay
median, annual
Vendr deal-flow data. The real benchmark, not list price.
↓ Lowest median
Median annual
$420/yr
Vendr · n=35
Median annual
$588/yr
Vendr · n=33
REF · 01
Sources & confidence
Every dollar amount and contract clause below traces back to a sourced fact. We don't manufacture composite scores.
Where this data comes from
Vendr · TrustRadius · Reddit · BBB · official docs
Sources
12 sourced facts
8 hidden-cost · 2 contract · Vendr median · 1 review platform
Last verified
4d ago
Confidence
High confidence
Sources
6 sourced facts
4 hidden-cost · Vendr median · 1 review platform
Last verified
1d ago
Confidence
Medium confidence
REF · 02
Plans at a glance
Every tier per product. Lock one to drive the cost row above and reveal a tier-specific outbound CTA.
Tier ladder
Click a tier to lock the cost row to it. Locking surfaces a tier-specific Visit CTA.
REF · 05
What users say
Aggregated, with sample sizes. We use whichever review platform has data.
User reviews
TrustRadius · Trustpilot · G2
Decide
Get a quote from each vendor
Each link opens the vendor's pricing page in a new tab.
License cost is computed from publicly listed plans (real math, list price × seats).
Median annual cost is from Vendr's deal flow when available — see source badges.
Hidden costs and contract terms each cite their own sources. We do not invent composite scores.
VS
Help Desk/Support
Atlassian Service Collection (Jira Service Management)
Free plan; paid $21.50–$55.28
/user/mo
Full pricing breakdown →
Zoho Desk and Jira Service Management both operate in the help desk/support category. This page compares their list pricing.
Plan-by-Plan Pricing
| Plan | Zoho Desk | Atlassian Service Collection (Jira Service Management) |
|---|---|---|
| Free | Free /month | Free /month |
| Express | $7 /user/month | $21.50 /agent/month |
| Standard | $14 /user/month | $55.28 /agent/month |
| Professional | $23 /user/month | Custom |
| Enterprise | $40 /user/month | — |
Cost at Scale
Total cost of ownership — licenses, implementation, and hidden costs included.
Zoho Desk
3 scenarios$0/month (free tier with basic features)
Solo / Getting Started
$23/month
Growing Business
$40/month
Enterprise Setup
Atlassian Service Collection (Jira Service Management)
1 scenario$0/month
Small IT Team (3 Agents)
Free plan covers up to 3 agents with ITSM templates, customer portal, email channel, and basic automation. Ideal starting point with no cost.
Market Intelligence
Zoho Desk
- Median annual cost
- $420
- Based on
- 35 deals
Atlassian Service Collection (Jira Service Management)
- Median annual cost
- $588
- Based on
- 33 deals
Contract Terms
| Term | Zoho Desk | Atlassian Service Collection (Jira Service Management) |
|---|---|---|
| Auto-renewal | Yes | — |
| Cancellation | — | — |
| Minimum commitment | Annual (based on user reports of annual billing) | — |
| Price escalation | Users report significant mid-contract and renewal price increases — one user reported a 48% increase at renewal with no negotiation | — |