Atlassian Service Collection (Jira Service Management) vs Freshdesk Pricing (2026)
Compare / Atlassian Service Collection (Jira Service Management) vs Freshdesk
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Team size
25 seats

Atlassian Service Collection (Jira Service Management) vs Freshdesk

Help Desk/Support pricing comparison · 2026

Atlassian Service Collection (Jira Service Management) has a free plan, then $21.50–$55.28/user/mo, while Freshdesk has a free plan, then $23–$107/user/mo. Atlassian Service Collection (Jira Service Management) is typically 42% more affordable, though your actual cost depends on tier and team size.

See Atlassian Service Collection (Jira Service Management) pricing → See Freshdesk pricing →
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See pricing on each vendor's site
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Visit Atlassian pricing
Free plan limits → Discount programs →
Visit Freshdesk pricing
Free plan limits → Discount programs →
Compare
2 products · Help Desk/Support
Side-by-side · live
Atlassian Service Collection (Jira Service Management)
Jira Service Management (JSM) is Atlassian's IT service management platform, designed for
verified 1d ago
$324 $588
View pricing →
Freshdesk
Freshdesk is a cloud-based customer support software from Freshworks, serving over 60,000
verified 6d ago
$324 $588
View pricing →
Recorded annual contract medians
Freshdesk median is $264 less than Atlassian · different customer contracts; not a quote
Cheapest $324
Spread 45%
Estimated license cost
at 25 seats
List price × seats. Click a tier below to lock it.
Premium
$17K/yr
year 1 license · $55/seat
Pro
$20K/yr
year 1 license · $66/seat
What buyers actually pay
median, annual
Vendr deal-flow data. The real benchmark, not list price.
Median annual
$588/yr
Vendr · n=33
↓ Lowest median
Median annual
$324/yr
Vendr · n=74
REF · 01

Sources & confidence

Every dollar amount and contract clause below traces back to a sourced fact. We don't manufacture composite scores.

Where this data comes from
Vendr · TrustRadius · Reddit · BBB · official docs
Sources 6 sourced facts
4 hidden-cost · Vendr median · 1 review platform
Last verified 1d ago
Confidence Medium confidence
Sources 16 sourced facts
10 hidden-cost · 3 contract · Vendr median · 2 review platforms
Last verified 6d ago
Confidence High confidence
REF · 02

Plans at a glance

Every tier per product. Lock one to drive the cost row above and reveal a tier-specific outbound CTA.

Tier ladder
Click a tier to lock the cost row to it. Locking surfaces a tier-specific Visit CTA.
REF · 03

Hidden costs

Each cost is severity-ranked, with the dollar range quoted from its source (Vendr, Reddit, TrustRadius, BBB, official docs) — never our estimate.

Beyond the sticker
Severity-ranked, sourced
2 documented
  • Add-on and Plugin Licensing Overhead
    50-100% of license costs
    2 sources
  • Rapid Cost Escalation Beyond Free Tier
    $107.60/month for 4 agents
    2 sources
5 documented
  • Seat Management Charges
    $19-$89/seat/month
    3 sources
  • 60-Day Cancellation Window
    2 months of subscription costs
    2 sources
  • Additional Integration Costs
    15-30% of base license costs
    2 sources
  • Tier Upgrade for Essential Features
    $36-$70/agent/month
    2 sources
  • Mid-Contract Price Increases
    20-30% price increase
    1 source
REF · 05

What users say

Aggregated, with sample sizes. We use whichever review platform has data.

User reviews
TrustRadius · Trustpilot · G2
TrustRadius
8out of 5 (705)
Best for
Small teams of up to 3 agents getting started with ITSM
Watch out
Expensive compared to competitors, especially with per-user plugin pricing
TrustRadius
8.4out of 5 (637)
Trustpilot
1.6out of 5 (18)
Best for
Small businesses wanting intuitive support
Watch out
Poor customer support with slow response times and off-topic replies
Decide
Get a quote from each vendor
Each link opens the vendor's pricing page in a new tab.
Visit Atlassian pricing
Free plan limits → Discount programs →
Visit Freshdesk pricing
Free plan limits → Discount programs →
License cost is computed from publicly listed plans (real math, list price × seats). Median annual cost is from Vendr's deal flow when available — see source badges. Hidden costs and contract terms each cite their own sources. We do not invent composite scores.
Help Desk/Support

Atlassian Service Collection (Jira Service Management)

Free plan; paid $21.50–$55.28
/user/mo
4 plans · Free tier
Full pricing breakdown →
VS
Help Desk/Support

Freshdesk

Free plan; paid $23–$107
/user/mo
3 plans
Full pricing breakdown →

Jira Service Management and Freshdesk are both leading help desk platforms, but they target different user needs and price points. Jira Service Management offers a free tier and paid plans from $26.90/agent/month (about $22.50 billed annually), while Freshdesk provides a free option with paid tiers from $49/agent/month.

Jira Service Management is best for teams seeking comprehensive features, while Freshdesk excels for businesses prioritizing ease of use. Both platforms offer robust features, but their pricing structures and target markets differ significantly.

Plan-by-Plan Pricing

Plan Atlassian Service Collection (Jira Service Management) Freshdesk
Free Free /month $23 /agent/month
Standard $21.50 /agent/month $66 /agent/month
Premium $55.28 /agent/month $107 /agent/month
Enterprise Custom —

Cost at Scale

Total cost of ownership — licenses, implementation, and hidden costs included.

Atlassian Service Collection (Jira Service Management)

1 scenario
$0/month
Small IT Team (3 Agents)
Free plan covers up to 3 agents with ITSM templates, customer portal, email channel, and basic automation. Ideal starting point with no cost.

Freshdesk

6 scenarios
$0/month (free tier with basic features)
Solo / Getting Started
$66/agent/month
Growing Business
$0 Year 1
Solo Support Agent
See all 6 scenarios →

Market Intelligence

Atlassian Service Collection (Jira Service Management)

Median annual cost
$588
Based on
33 deals

Freshdesk

Median annual cost
$324
Based on
74 deals

Hidden Costs

Beyond the sticker price — what catches buyers off guard.

Atlassian Service Collection (Jira Service Management) 2 hidden costs

high
Add-on and Plugin Licensing Overhead 50-100% of license costs
medium
Rapid Cost Escalation Beyond Free Tier
See all Atlassian Service Collection (Jira Service Management) hidden costs →

Freshdesk 5 hidden costs

high
Seat Management Charges $19-$89/seat/month
critical
60-Day Cancellation Window 2 months of subscription costs
medium
Additional Integration Costs 15-30% of base license costs
medium
Tier Upgrade for Essential Features $36-$70/agent/month
high
Mid-Contract Price Increases 20-30% price increase
See all Freshdesk hidden costs →

Contract Terms

Term Atlassian Service Collection (Jira Service Management) Freshdesk
Auto-renewal — Yes
Cancellation — 60 days before renewal
Minimum commitment — Annual billing required for discounts
Price escalation — No published schedule but users report mid-contract price increases and revoked discount commitments
Can downgrade — No

Continue researching

Atlassian Service Collection (Jira Service Management)

Freshdesk

Our Verdict

Choose Jira Service Management if you need comprehensive features and customization.

Choose Freshdesk if ease of use and quick setup are priorities. While pricier, it provides stronger features for enterprise needs.

Frequently Asked Questions

01 Which is cheaper, Jira Service Management or Freshdesk?

Jira Service Management and Freshdesk both start at $0/agent/month, For mid-tier plans, Jira Service Management costs around $26.90/agent/month (about $22.50 billed annually) compared to Freshdesk's $49/agent/month.

02 Does Jira Service Management or Freshdesk have a free tier?

Both Jira Service Management and Freshdesk offer free tiers. Jira Service Management's free plan includes Up to 3 agents, while Freshdesk provides Ticket management. Both are suitable for small teams testing the platform.

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