Front vs Jira Service Management
Help Desk pricing comparison · 2026
Front pricing ranges from $33–$138/user/month, while Jira Service Management ranges from $0–$53/agent/month. Jira Service Management is typically 55% more affordable, though your actual cost depends on tier and team size.
VS
Front and Jira Service Management both operate in the help desk category. This page compares their list pricing.
Plan-by-Plan Pricing
| Plan | Front | Jira Service Management |
|---|---|---|
| Starter | $33 /user/month | Free /agent/month |
| Professional | $86 /user/month | $24 /agent/month |
| Enterprise | $138 /user/month | $53 /agent/month |
| Enterprise | — | Custom |
Cost at Scale
Total cost of ownership — licenses, implementation, and hidden costs included.
Front
3 scenarios$125/month (Starter plan, annual billing)
Small Support Team
$1,275/month (Professional + AI Copilot add-ons)
Growing Business
$5,250/month (Enterprise with included AI features)
Enterprise Support Center
Jira Service Management
6 scenarios$0/month
Small IT Team (3 Agents)
Free plan covers up to 3 agents with ITSM templates, customer portal, email channel, and basic automation. Ideal starting point with no cost.
$300/month ($3,600/year)
Mid-Size IT Department (15 Agents)
Standard plan at $20/agent/month (annual billing) for 15 agents. Includes 250 GB storage, unlimited email notifications, and 5,000 automation runs/month.
$2,400/month ($28,800/year)
Enterprise DevOps Team (50 Agents)
Premium plan at $48/agent/month (annual) for 50 agents. Includes asset management (50K objects), AI virtual agent, and unlimited storage. Add $29-109/month for Statuspage.
Market Intelligence
Front
- Median annual cost
- $497
- Based on
- 327 deals
Jira Service Management
- Median annual cost
- $588
- Based on
- 33 deals