ServiceNow vs Atlassian Service Collection (Jira Service Management)
Help Desk/Support pricing comparison · 2026
ServiceNow is quote-based, while Atlassian Service Collection (Jira Service Management) has a free plan, then $21.50–$55.28/user/mo. These products use different pricing models ( vs Per-seat subscription), so a direct price comparison isn't meaningful — costs depend on usage volume and mix.
Sources & confidence
Every dollar amount and contract clause below traces back to a sourced fact. We don't manufacture composite scores.
Plans at a glance
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What users say
Aggregated, with sample sizes. We use whichever review platform has data.
Atlassian Service Collection (Jira Service Management)
ServiceNow and Jira Service Management both operate in the help desk/support category. This page compares their list pricing.
Plan-by-Plan Pricing
| Plan | ServiceNow | Atlassian Service Collection (Jira Service Management) |
|---|---|---|
| Foundation | Custom | Free /month |
| Advanced | Custom | $21.50 /agent/month |
| Prime | Custom | $55.28 /agent/month |
| Enterprise | — | Custom |
Market Intelligence
ServiceNow
- Median annual cost
- $129,976
- Average negotiated discount
- 8%
- Based on
- 82 deals
Atlassian Service Collection (Jira Service Management)
- Median annual cost
- $588
- Based on
- 33 deals
Contract Terms
| Term | ServiceNow | Atlassian Service Collection (Jira Service Management) |
|---|---|---|
| Auto-renewal | Yes | — |
| Cancellation | — | — |
| Minimum commitment | 1 year typical, 3 year contracts common | — |
| Price escalation | 10-90% annual uplift standard at renewal. Organizations report 10%+ increases as routine, with 20% common for 1-year renewals and 12% for 3-year renewals. Some customers see 20-90% rate increases per line item. | — |
| Can downgrade | No | — |