Jira Service Management vs HubSpot Service Hub
Help Desk/Support pricing comparison · 2026
Jira Service Management pricing ranges from $0–$53/agent/month, while HubSpot Service Hub ranges from $0–$150/seat/month. Jira Service Management is typically 57% more affordable, though your actual cost depends on tier and team size.
Jira Service Management
Jira Service Management (JSM) is Atlassian's IT service management platform, designed for
verified 5w ago
$348
$588
HubSpot Service Hub
HubSpot Service Hub is the customer service arm of HubSpot's all-in-one CRM platform, desi
verified 5w ago
$348
$588
Verdict · Vendr median · year 1
HubSpot
saves
$240
vs
Jira
· 25 seats
Cheapest
$348
Spread
41%
Estimated license cost
at 25 seats
List price × seats. Click a tier below to lock it.
Premium
$16K/yr
year 1 license · $53/seat
Professional
$30K/yr
year 1 license · $100/seat
What buyers actually pay
median, annual
Vendr deal-flow data. The real benchmark, not list price.
Median annual
$588/yr
Vendr · n=33
↓ Lowest median
Median annual
$348/yr
Vendr · n=71
REF · 01
Sources & confidence
Every dollar amount and contract clause below traces back to a sourced fact. We don't manufacture composite scores.
Where this data comes from
Vendr · TrustRadius · Reddit · BBB · official docs
Sources
6 sourced facts
4 hidden-cost · Vendr median · 1 review platform
Last verified
1mo ago
Confidence
Medium confidence
Sources
16 sourced facts
10 hidden-cost · 3 contract · Vendr median · 2 review platforms
Last verified
1mo ago
Confidence
Medium confidence
REF · 02
Plans at a glance
Every tier per product. Lock one to drive the cost row above and reveal a tier-specific outbound CTA.
Tier ladder
Click a tier to lock the cost row to it. Locking surfaces a tier-specific Visit CTA.
REF · 05
What users say
Aggregated, with sample sizes. We use whichever review platform has data.
User reviews
TrustRadius · Trustpilot · G2
Decide
Get a quote from each vendor
Each link opens the vendor's pricing page in a new tab.
License cost is computed from publicly listed plans (real math, list price × seats).
Median annual cost is from Vendr's deal flow when available — see source badges.
Hidden costs and contract terms each cite their own sources. We do not invent composite scores.
VS
Jira Service Management and HubSpot Service Hub both operate in the help desk/support category. This page compares their list pricing.
Plan-by-Plan Pricing
| Plan | Jira Service Management | HubSpot Service Hub |
|---|---|---|
| Free | Free /agent/month | Free /seat/month |
| Standard | $24 /agent/month | $20 /seat/month |
| Premium | $53 /agent/month | $100 /seat/month |
| Enterprise | Custom | $150 /seat/month |
Cost at Scale
Total cost of ownership — licenses, implementation, and hidden costs included.
Jira Service Management
6 scenarios$0/month
Small IT Team (3 Agents)
Free plan covers up to 3 agents with ITSM templates, customer portal, email channel, and basic automation. Ideal starting point with no cost.
$300/month ($3,600/year)
Mid-Size IT Department (15 Agents)
Standard plan at $20/agent/month (annual billing) for 15 agents. Includes 250 GB storage, unlimited email notifications, and 5,000 automation runs/month.
$2,400/month ($28,800/year)
Enterprise DevOps Team (50 Agents)
Premium plan at $48/agent/month (annual) for 50 agents. Includes asset management (50K objects), AI virtual agent, and unlimited storage. Add $29-109/month for Statuspage.
HubSpot Service Hub
6 scenarios$60/month ($720/year)
Small Support Team (3 Agents)
Starter plan at $20/seat/month for 3 seats. No onboarding fee, no annual commitment required. Includes branding removal, basic automation, and ticket pipelines.
$11,100 Year 1 ($9,600 Professional plan + $1,500 onboarding)
Growing Support Operation (8 Agents)
Professional plan at $100/seat/month for 8 seats. Annual commitment required. Includes help center, custom workflows, SLA management, and analytics.
$30,500 Year 1 ($27,000 Enterprise plan + $3,500 onboarding)
Enterprise Service Team (15 Agents)
Enterprise plan at $150/seat/month for 15 seats. Annual upfront payment required. Includes Breeze AI agents, success forecasting, sandboxes, and SSO.
Market Intelligence
Jira Service Management
- Median annual cost
- $588
- Based on
- 33 deals
HubSpot Service Hub
- Median annual cost
- $348
- Based on
- 71 deals
Contract Terms
| Term | Jira Service Management | HubSpot Service Hub |
|---|---|---|
| Auto-renewal | — | Yes |
| Cancellation | — | Contract Manager reportedly contacts customers only 2-3 months before renewal; must proactively cancel before that window to avoid auto-renewal |
| Minimum commitment | — | 1 year standard; some users report 3-year contracts |
| Price escalation | — | Users report automatic price increases at renewal; auto-renewal at increased prices without clear advance notice reported |
| Can downgrade | — | No |