Atlassian Service Collection (Jira Service Management) vs HubSpot Service Hub
Help Desk/Support pricing comparison · 2026
Atlassian Service Collection (Jira Service Management) has a free plan, then $21.50–$55.28/user/mo, while HubSpot Service Hub has a free plan, then $20–$150/user/mo. Atlassian Service Collection (Jira Service Management) is typically 62% more affordable, though your actual cost depends on tier and team size.
Atlassian Service Collection (Jira Service Management)
Jira Service Management (JSM) is Atlassian's IT service management platform, designed for
verified 1d ago
$348
$588
HubSpot Service Hub
HubSpot Service Hub is the customer service arm of HubSpot's all-in-one CRM platform, desi
verified 7d ago
$348
$588
Recorded annual contract medians
HubSpot
median is
$240
less than
Atlassian
· different customer contracts; not a quote
Cheapest
$348
Spread
41%
Estimated license cost
at 25 seats
List price × seats. Click a tier below to lock it.
Premium
$17K/yr
year 1 license · $55/seat
Professional
$30K/yr
year 1 license · $100/seat
What buyers actually pay
median, annual
Vendr deal-flow data. The real benchmark, not list price.
Median annual
$588/yr
Vendr · n=33
↓ Lowest median
Median annual
$348/yr
Vendr · n=71
REF · 01
Sources & confidence
Every dollar amount and contract clause below traces back to a sourced fact. We don't manufacture composite scores.
Where this data comes from
Vendr · TrustRadius · Reddit · BBB · official docs
Sources
6 sourced facts
4 hidden-cost · Vendr median · 1 review platform
Last verified
1d ago
Confidence
Medium confidence
Sources
16 sourced facts
10 hidden-cost · 3 contract · Vendr median · 2 review platforms
Last verified
1w ago
Confidence
Medium confidence
REF · 02
Plans at a glance
Every tier per product. Lock one to drive the cost row above and reveal a tier-specific outbound CTA.
Tier ladder
Click a tier to lock the cost row to it. Locking surfaces a tier-specific Visit CTA.
REF · 05
What users say
Aggregated, with sample sizes. We use whichever review platform has data.
User reviews
TrustRadius · Trustpilot · G2
Decide
Get a quote from each vendor
Each link opens the vendor's pricing page in a new tab.
License cost is computed from publicly listed plans (real math, list price × seats).
Median annual cost is from Vendr's deal flow when available — see source badges.
Hidden costs and contract terms each cite their own sources. We do not invent composite scores.
Help Desk/Support
Atlassian Service Collection (Jira Service Management)
Free plan; paid $21.50–$55.28
/user/mo
Full pricing breakdown →
VS
Jira Service Management and HubSpot Service Hub both operate in the help desk/support category. This page compares their list pricing.
Plan-by-Plan Pricing
| Plan | Atlassian Service Collection (Jira Service Management) | HubSpot Service Hub |
|---|---|---|
| Free | Free /month | Free /month |
| Standard | $21.50 /agent/month | $20 /seat/month |
| Premium | $55.28 /agent/month | $100 /seat/month |
| Enterprise | Custom | $150 /seat/month |
Cost at Scale
Total cost of ownership — licenses, implementation, and hidden costs included.
Atlassian Service Collection (Jira Service Management)
1 scenario$0/month
Small IT Team (3 Agents)
Free plan covers up to 3 agents with ITSM templates, customer portal, email channel, and basic automation. Ideal starting point with no cost.
HubSpot Service Hub
6 scenarios$60/month ($720/year)
Small Support Team (3 Agents)
Starter plan at $20/seat/month for 3 seats. No onboarding fee, no annual commitment required. Includes branding removal, basic automation, and ticket pipelines.
$8,640 Year 1 ($90/month billed annually × 8 seats × 12 months)
Growing Support Operation (8 Agents)
Professional plan. On monthly billing the same 8 seats cost $800/month ($100 × 8). Includes help center, custom workflows, SLA management, and analytics.
$27,000 Year 1 ($150/month × 15 seats × 12 months)
Enterprise Service Team (15 Agents)
Enterprise plan, listed at $150/user/month on both monthly and annual billing. Includes Breeze AI agents, success forecasting, sandboxes, and SSO.
Market Intelligence
Atlassian Service Collection (Jira Service Management)
- Median annual cost
- $588
- Based on
- 33 deals
HubSpot Service Hub
- Median annual cost
- $348
- Based on
- 71 deals
Contract Terms
| Term | Atlassian Service Collection (Jira Service Management) | HubSpot Service Hub |
|---|---|---|
| Auto-renewal | — | Yes |
| Cancellation | — | Contract Manager reportedly contacts customers only 2-3 months before renewal; must proactively cancel before that window to avoid auto-renewal |
| Minimum commitment | — | 1 year standard; some users report 3-year contracts |
| Price escalation | — | Users report automatic price increases at renewal; auto-renewal at increased prices without clear advance notice reported |
| Can downgrade | — | No |