Jira Service Management vs HubSpot Service Hub
Help Desk/Support pricing comparison · 2026
Jira Service Management pricing ranges from $0–$53/agent/month, while HubSpot Service Hub ranges from $0–$20/seat/month. HubSpot Service Hub is typically 61% more affordable, though your actual cost depends on tier and team size.
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Jira Service Management and HubSpot Service Hub both operate in the help desk/support category. This page compares their list pricing.
Plan-by-Plan Pricing
| Plan | Jira Service Management | HubSpot Service Hub |
|---|---|---|
| Free | Free /agent/month | Free /month |
| Standard | $24 /agent/month | $9 /month |
| Premium | $53 /agent/month | $15 /month |
| Enterprise | Custom | $20 /month |
| Enterprise | — | Custom |
Cost at Scale
Total cost of ownership — licenses, implementation, and hidden costs included.
Jira Service Management
6 scenarios$0/month
Small IT Team (3 Agents)
Free plan covers up to 3 agents with ITSM templates, customer portal, email channel, and basic automation. Ideal starting point with no cost.
$300/month ($3,600/year)
Mid-Size IT Department (15 Agents)
Standard plan at $20/agent/month (annual billing) for 15 agents. Includes 250 GB storage, unlimited email notifications, and 5,000 automation runs/month.
$2,400/month ($28,800/year)
Enterprise DevOps Team (50 Agents)
Premium plan at $48/agent/month (annual) for 50 agents. Includes asset management (50K objects), AI virtual agent, and unlimited storage. Add $29-109/month for Statuspage.
HubSpot Service Hub
3 scenarios$60/month ($720/year)
Small Support Team (3 Agents)
Starter plan at $20/seat/month for 3 seats. No onboarding fee, no annual commitment required. Includes branding removal, basic automation, and ticket pipelines.
$11,100 Year 1 ($9,600 Professional plan + $1,500 onboarding)
Growing Support Operation (8 Agents)
Professional plan at $100/seat/month for 8 seats. Annual commitment required. Includes help center, custom workflows, SLA management, and analytics.
$30,500 Year 1 ($27,000 Enterprise plan + $3,500 onboarding)
Enterprise Service Team (15 Agents)
Enterprise plan at $150/seat/month for 15 seats. Annual upfront payment required. Includes Breeze AI agents, success forecasting, sandboxes, and SSO.
Market Intelligence
Jira Service Management
- Median annual cost
- $588
- Based on
- 33 deals
HubSpot Service Hub
- Median annual cost
- $348
- Based on
- 71 deals