Help Scout vs ServiceNow
Help Desk/Support pricing comparison · 2026
Help Scout pricing ranges from $0–$75/user/month, while ServiceNow ranges from $100–$300/user/month. Help Scout is typically 70% more affordable, though your actual cost depends on tier and team size.
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Help Scout and ServiceNow both operate in the help desk/support category. This page compares their list pricing.
Plan-by-Plan Pricing
| Plan | Help Scout | ServiceNow |
|---|---|---|
| Free | Free /month | $100 /user/month |
| Standard | $25 /user/month | $150 /user/month |
| Plus | $45 /user/month | $250 /user/month |
| Pro | $75 /user/month | $300 /user/month |
| AI Answers | Custom | — |
Cost at Scale
Total cost of ownership — licenses, implementation, and hidden costs included.
Help Scout
3 scenarios$25/month
Starter Setup
$50/month
Growing Business
$65/month
Enterprise Setup
ServiceNow
6 scenariosCustom pricing — typically negotiated annually, contact sales for quote
Enterprise (100+ users)
Around $150/user/month on the most popular plan
Typical Usage
Around $150/user/month on the most popular plan
Typical Usage
Market Intelligence
Help Scout
- Median annual cost
- $588
- Based on
- 137 deals
ServiceNow
- Median annual cost
- $129,976
- Average negotiated discount
- 8%
- Based on
- 82 deals