Intercom vs Help Scout
Help Desk/Support pricing comparison · 2026
Intercom pricing ranges from $29–$132/month, while Help Scout ranges from $0–$75/user/month. Help Scout is typically 47% more affordable, though your actual cost depends on tier and team size.
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Intercom and Help Scout both operate in the help desk/support category. This page compares their list pricing.
Plan-by-Plan Pricing
| Plan | Intercom | Help Scout |
|---|---|---|
| Essential | $29 /user/month | Free /month |
| Advanced | $85 /user/month | $25 /user/month |
| Expert | $132 /user/month | $45 /user/month |
| Fin AI Agent (Standalone) | Custom | $75 /user/month |
| AI Answers | — | Custom |
Cost at Scale
Total cost of ownership — licenses, implementation, and hidden costs included.
Intercom
9 scenarios$39/month
Starter Setup
$99/month
Growing Business
Custom pricing — typically negotiated annually, contact sales for quote
Enterprise (100+ users)
Help Scout
3 scenarios$25/month
Starter Setup
$50/month
Growing Business
$65/month
Enterprise Setup
Market Intelligence
Intercom
- Median annual cost
- $1,020
- Average negotiated discount
- 25% 0
Help Scout
- Median annual cost
- $588
- Based on
- 137 deals