Freshdesk vs Help Scout
Help Desk/Support pricing comparison · 2026
Freshdesk pricing ranges from $0–$89/agent/month, while Help Scout ranges from $0–$75/user/month. Freshdesk is typically 18% more affordable, though your actual cost depends on tier and team size.
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Freshdesk and Help Scout both operate in the help desk/support category. This page compares their list pricing.
Plan-by-Plan Pricing
| Plan | Freshdesk | Help Scout |
|---|---|---|
| Free | Free /month | Free /month |
| Growth | $19 /agent/month | $25 /user/month |
| Pro | $55 /agent/month | $45 /user/month |
| Enterprise | $89 /agent/month | $75 /user/month |
| AI Answers | — | Custom |
Cost at Scale
Total cost of ownership — licenses, implementation, and hidden costs included.
Freshdesk
7 scenarios$0/month (free tier with basic features)
Solo / Getting Started
$59/month
Growing Business
$95/month
Enterprise Setup
Help Scout
3 scenarios$25/month
Starter Setup
$50/month
Growing Business
$65/month
Enterprise Setup
Market Intelligence
Freshdesk
- Median annual cost
- $324
- Based on
- 74 deals
Help Scout
- Median annual cost
- $588
- Based on
- 137 deals