Freshdesk vs Zoho Desk
Help Desk/Support pricing comparison · 2026
Freshdesk pricing ranges from $0–$89/agent/month, while Zoho Desk ranges from $0–$40/user/month. Zoho Desk is typically 46% more affordable, though your actual cost depends on tier and team size.
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Freshdesk and Zoho Desk both operate in the help desk/support category. This page compares their list pricing.
Plan-by-Plan Pricing
| Plan | Freshdesk | Zoho Desk |
|---|---|---|
| Free | Free /month | Free /user/month |
| Growth | $19 /agent/month | $7 /user/month |
| Pro | $55 /agent/month | $14 /user/month |
| Enterprise | $89 /agent/month | $23 /user/month |
| Enterprise | — | $40 /user/month |
Cost at Scale
Total cost of ownership — licenses, implementation, and hidden costs included.
Freshdesk
7 scenarios$0/month (free tier with basic features)
Solo / Getting Started
$59/month
Growing Business
$95/month
Enterprise Setup
Zoho Desk
3 scenarios$0/month (free tier with basic features)
Solo / Getting Started
$23/month
Growing Business
$40/month
Enterprise Setup
Market Intelligence
Freshdesk
- Median annual cost
- $324
- Based on
- 74 deals
Zoho Desk
- Median annual cost
- $420
- Based on
- 35 deals