Help Desk/Support pricing across 26 tracked products: entry-tier median $17, top-tier median $99. Cheapest: Freshdesk. Most premium: Kayako. Updated October 2026.
Help Desk/Support pricing varies across per-seat, per-usage, and enterprise-quoted tiers. Published list prices on vendor pricing pages form the basis of this benchmark; quote-only products are listed but left out of the medians.
Entry-tier median is $17, top-tier median $99 (products with published prices only).
| Product | Entry | Median | Top | Unit |
|---|---|---|---|---|
| Freshdesk | $0 | $37 | $89 | month |
| Freshservice | $19 | $59 | $99 | month |
| Front | $25 | $65 | $105 | month |
| Gladly | $38 | $94 | $150 | month |
| Gorgias | $10 | $455 | $900 | month |
| HappyFox | $24 | $62 | $99 | month |
| Help Scout | $0 | $54 | $90 | month |
| HelpSpot | $18 | $18 | $18 | month |
| Hiver | $0 | $55 | $95 | month |
| HubSpot Service Hub | $0 | $100 | $150 | month |
| Intercom | $39 | $99 | $139 | month |
| Jira Service Management | $0 | $44 | $62 | month |
| Kayako | $1.00 | $500 | $10,000 | month |
| Kustomer | Custom | Custom | Custom | month |
| LiveAgent | $15 | $50 | $85 | month |
| LiveChat | $19 | $59 | $89 | month |
| Mojo Helpdesk | $14 | $24 | $34 | month |
| ProProfs Help Desk | $0 | $10 | $20 | month |
| Pylon | $89 | $114 | $139 | month |
| ServiceNow | Custom | Custom | Custom | month |
| SolarWinds Service Desk | $39 | $82 | $124 | month |
| Supportbench | $32 | $100 | $125 | month |
| Vivantio | $49 | $74 | $99 | month |
| Zammad | $0 | $16 | $25 | month |
| Zendesk | $19 | $67 | $115 | month |
| Zoho Desk | $0 | $20 | $40 | month |
Low is the entry-tier price (often a free or starter plan). Median is the middle price across published tiers. High is the top published tier. Custom means the vendor publishes no list price (quote only); those rows are left out of the medians.
Across 26 tracked products, the entry-tier median is $17 and the top-tier median is $99. Individual products vary significantly — see the per-product table above.
Freshdesk has the lowest entry-tier price in our tracked set.
Kayako has the highest top-tier list price among tracked products.
Prices are sourced from vendor pricing pages and automatically re-checked. Any tier marked 'custom' has no public list price; negotiated deals aren't shown here.