Kayako Pricing 2026
Complete pricing guide with plans, hidden costs, and cost analysis
Kayako pricing ranges from $1 to $10000/resolution.
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All Kayako Plans & Pricing
| Plan | Monthly | Annual | Best For |
|---|---|---|---|
| Kayako One | Contact Sales | Contact Sales | — |
| Verified pricing · last checked May 2026
Get this price at Kayako →
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| What's included at Kayako One
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View all features by plan (compare side-by-side)
Kayako One
- Unlimited human agents
- $1 per AI-resolved ticket (usage-based)
- No per-seat fees
- No setup fees
- Kay AI agent
- Multi-channel ticketing
- Knowledge base
Kayako costs $1 to $10K per resolution as of July 2026. Pricing depends on your chosen tier, contract length, and negotiated discounts.
Use the interactive pricing calculator to estimate your exact cost based on team size and requirements.
- Free tier: No free tier available
Kayako offers 1 pricing tiers: Kayako One.
Compared to other help desk/support software, Kayako is positioned at the premium price point.
- 4 documented hidden costs beyond list price
- Contracts auto-renew — at least sixty (60) days prior to the expiration of the current term
- G2 rating: 4.1 out of 5 from 227 reviews (as of Jun 2026)
How much does Kayako cost?
Kayako Pricing Overview
Kayako has 1 pricing plans ranging from $1 to $10,000/resolution. The Kayako One plan requires contacting sales for a custom quote.
Kayako contracts auto-renew, with a 30 days or 1 year minimum commitment, and annual price increases of 200%, 600%.
There are at least 4 documented hidden costs beyond Kayako's list price, including implementation, training, and add-on fees.
This pricing was last verified in May 17, 2026.
Kayako pivoted in 2025-2026 from traditional per-agent help desk pricing to a fully AI-resolution-based model. The Kayako One plan charges $1 per ticket successfully resolved by the Kay AI agent — no per-seat or setup fees, and no fixed monthly minimum. Human agents can still work tickets but those aren't billed. Monthly cost scales with AI-resolution volume: a team with 500 AI-resolved tickets/month pays $500; 10,000 resolutions ≈ $10,000. Because there's no flat seat/month price, we list Kayako as custom-pricing rather than a single per-month dollar figure — the unit is per resolution, not per seat or per month.
How Kayako Pricing Compares
Compare Kayako pricing against top alternatives in Help Desk/Support.
Compare Kayako vs Alternatives
Before committing to Kayako, compare pricing with these 3 alternatives in the same category.
What Companies Actually Pay for Kayako
How Kayako Pricing Compares
| Software | Starting Price | Top Price |
|---|---|---|
| Kayako | $1/resolution | $10000/resolution |
| Freshdesk | Free | $89/agent/month |
| Freshservice | $29/agent/month | $119/agent/month |
| Front | $25/user/month | $105/user/month |
| Gladly | $38/user/month | $150/user/month |
| Gorgias | $10/month | $900/month |
Detailed pricing comparisons:
Kayako Contract Terms
Kayako contracts auto-renew. Changes require at least sixty (60) days prior to the expiration of the current term. These terms are sourced from verified buyer experiences.
How to Negotiate Kayako Pricing
Kayako contracts are negotiable. These 1 tactics are sourced from real buyer experiences and procurement specialists.
Initiate discussions with vendors at least 90 days before contract renewal dates to gain leverage.
https://kayako.comKayako Pricing FAQ
01 How is Kayako's pricing different in 2026?
Kayako abandoned per-agent pricing in favor of $1 per ticket successfully resolved by its Kay AI agent. Human agents and platform access are free; you pay only when the AI closes a ticket.
02 What does a typical monthly bill look like?
A team with 500 AI-resolved tickets/month pays $500. High-volume operations resolving 10,000 tickets pay $10,000+. Costs scale with AI resolution volume, not headcount.
03 Is this cheaper than Zendesk?
It depends on AI resolution rate. If AI handles 60%+ of tickets, Kayako can be 40-70% cheaper than Zendesk's $55-$115/agent/mo Suite tiers. If AI rarely resolves tickets, Kayako is essentially free.
Is this pricing incorrect? — we'll verify and update it.