Price checkPer seat
Starter (€7/agent/mo annual, €9 monthly, max 5 agents)$7/user/moProfessional (€16/agent/mo annual, €18 monthly, max 35 agents)$16/user/moPlus (€25/agent/mo annual, €27 monthly, unlimited agents)$25/user/mo
See all 4 plans

All Zammad Plans & Pricing

Plan Monthly Annual Best For
View all features by plan (compare side-by-side)

Starter (€7/agent/mo annual, €9 monthly, max 5 agents)

  • Email, web form and SMS channels
  • Text modules and macros
  • Multilingual
  • Max 5 agents

Professional (€16/agent/mo annual, €18 monthly, max 35 agents)

  • Chat and Telegram channels
  • SLAs
  • Knowledge base
  • Optional AI features (€0.03 per AI call)
  • Max 35 agents

Plus (€25/agent/mo annual, €27 monthly, unlimited agents)

  • Phone, Facebook and WhatsApp channels
  • Workflows
  • GitHub/GitLab integration
  • Advanced reporting
  • Unlimited agents

Self-hosted (free; paid support from €2,999/yr)

  • Full open-source platform at no license cost
  • Business support €2,999/yr, Enterprise €5,999/yr, Corporation €9,999/yr
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What does Zammad actually cost you?

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Tier
Billing
Your projected cost$175per month · $7/seat × 25seats
Year 1 license$2.1K12 months at this rate
At a glance

List price by tier (annualized, per seat)

Per-seat list price across Zammad's plans, annualized. Custom-priced tiers show a hatched bar.

Starter (€7/agent/mo annual, €9 monthly, max 5 agents)$84/yr
Professional (€16/agent/mo annual, €18 monthly, max 35 agents)$192/yr
Plus (€25/agent/mo annual, €27 monthly, unlimited agents)$300/yr
Self-hosted (free; paid support from €2,999/yr)Custom
Quick Answer
Last verified:
High confidence

Zammad costs Free to $25 per user/month as of August 2026, with 4 plans available including a free tier. Plans: Starter (€7/agent/mo annual, €9 monthly, max 5 agents) at $7/user/month, Professional (€16/agent/mo annual, €18 monthly, max 35 agents) at $16/user/month, Plus (€25/agent/mo annual, €27 monthly, unlimited agents) at $25/user/month, and Self-hosted (free; paid support from €2,999/yr) (free). Pricing depends on your chosen tier, contract length, and negotiated discounts.

Use the interactive pricing calculator to estimate your exact cost based on team size and requirements.

  • Free tier: Yes

Zammad offers 4 pricing tiers: Starter (€7/agent/mo annual, €9 monthly, max 5 agents), Professional (€16/agent/mo annual, €18 monthly, max 35 agents), Plus (€25/agent/mo annual, €27 monthly, unlimited agents), Self-hosted (free; paid support from €2,999/yr). A free plan is available. Paid plans include Starter (€7/agent/mo annual, €9 monthly, max 5 agents) at $7/user/month, Professional (€16/agent/mo annual, €18 monthly, max 35 agents) at $16/user/month, Plus (€25/agent/mo annual, €27 monthly, unlimited agents) at $25/user/month. The Professional (€16/agent/mo annual, €18 monthly, max 35 agents) plan is growing support teams needing slas and a knowledge base.

Compared to other help desk/support software, Zammad is positioned at the budget-friendly price point.

  • 16 documented hidden costs beyond list price
  • Contracts auto-renew — Cancellation windows vary, requiring notice at least two months before the contract period ends for annual hosted plans, or 90 calendar days (3 months) prior to renewal for self-hosted contracts.
  • G2 rating: 4.5 out of 5 from 10 reviews (as of Aug 2026)
Last verified: | Sources: 1 pricing pages and reviews

How much does Zammad cost?

Zammad offers a free plan with 3 paid tiers from $7 to $25/user/month. Plans include Starter (€7/agent/mo annual, €9 monthly, max 5 agents) at $7/user/month, Professional (€16/agent/mo annual, €18 monthly, max 35 agents) at $16/user/month, Plus (€25/agent/mo annual, €27 monthly, unlimited agents) at $25/user/month, Self-hosted (free; paid support from €2,999/yr) (free).

Zammad Pricing Overview

Zammad has 4 pricing plans, including a free tier. Paid plans range from $0 to $25/user/month. The Starter (€7/agent/mo annual, €9 monthly, max 5 agents) plan costs $7/user/month, best for small teams starting with shared-inbox support. The Professional (€16/agent/mo annual, €18 monthly, max 35 agents) plan costs $16/user/month, best for growing support teams needing slas and a knowledge base. The Plus (€25/agent/mo annual, €27 monthly, unlimited agents) plan costs $25/user/month, best for larger teams needing every channel and workflow automation. The Self-hosted (free; paid support from €2,999/yr) plan is free and is best for teams that can run their own infrastructure.

Zammad contracts auto-renew.

There are at least 16 documented hidden costs beyond Zammad's list price, including implementation, training, and add-on fees.

This pricing was last verified in August 17, 2026 from 1 independent source.

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How Zammad Pricing Compares

Compare Zammad pricing against top alternatives in Help Desk/Support.

Freshdesk $0-$89/agent/month View pricing → Freshservice $29-$119/agent/month View pricing → Front $25-$105/seat/month View pricing →

Compare Zammad vs Alternatives

Before committing to Zammad, compare pricing with these 3 alternatives in the same category.

VSFreshdesk
Free

Small teams starting out

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VSFreshservice
From $29/agent/month

Small IT teams setting up their first service desk

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VSFront
From $25/seat/month

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All Zammad alternatives & migration guides

What Companies Actually Pay for Zammad

Review scores
G2 4.5out of 5 (10)
Third-party review aggregates, as of Aug 2026
Top pricing complaints
Not as polished as competitors like Zendesk; some standard features are not well-implemented or are clunky.Laborious to find agent performance metrics.Lacks richness in managing performance or reviewing history and identifying trends.The mobile version of the website was not very responsive, though a recent update improved this.

How Zammad Pricing Compares

Software Starting Price Top Price
Zammad Free $25/user/month
Freshdesk Free $89/agent/month
Freshservice $29/agent/month $119/agent/month
Front $25/seat/month $105/seat/month
Gladly $38/user/month $150/user/month
Gorgias $10/month $900/month

Browse all Help Desk/Support pricing →

16 Zammad Hidden Costs Beyond the List Price

Beyond the listed price, Zammad has at least 16 documented hidden costs that can significantly increase total cost of ownership.

Watch for 16 hidden costs
  • Infrastructure Costs (Self-hosted)
    high 1 source
    industry "For self-hosted Zammad, the "free to license" aspect does not equate to "free to run." Buyers report significant operational costs, including: * Infrastructure: This involves provisioning and maintaining servers (VMs/containers/Kubernetes), storag..."
  • Admin Time/IT Staff (Self-hosted) €345 to €810 per month
    high 1 source
    industry "Independent breakdowns estimate the real monthly cost of infrastructure plus admin time for self-hosting to be in the range of €345 to €810 per month."
  • Vendor Support (Self-hosted) €2,999 per year
    medium 1 source
    industry "Vendor Support: For self-hosters desiring vendor support, packages start around €2,999 per year for a limited bundle of 15 service requests, which can equate to approximately €200 per individual support ticket."
  • Professional Services (Standard Implementation) less than €5,000
    medium 1 source
    industry "For both hosted and self-hosted Zammad, other potential implementation costs include: * Professional Services: Zammad GmbH offers value-added services such as consulting, training, and custom development."
  • Data Migration
    medium 1 source
    industry "For both hosted and self-hosted Zammad, other potential implementation costs include: * Professional Services: Zammad GmbH offers value-added services such as consulting, training, and custom development."
  • Self-Hosting Operational Costs €345–810 per month
    high 1 source
    industry "These include expenses for servers, ongoing maintenance, and the necessary administrative hours, which can amount to approximately €345–810 per month."
  • Limited Features in Entry-Level Cloud Plans
    high 1 source
    industry "It notably lacks features such as chat, WhatsApp, Telegram, Service Level Agreement (SLA) management, and a knowledge base."
  • AI Capabilities Add-on €0.03 per AI call
    low 1 source
    industry "Usage is billed at €0.03 per AI call."
  • Feature Tiering
    high 1 source
    industry "If external Large Language Model (LLM) providers are used, their API costs apply on top of Zammad's per-call fee, unless Zammad AI is chosen as the provider"
  • Migration and Consulting Services €1,598 net
    medium 1 source
    industry "If external Large Language Model (LLM) providers are used, their API costs apply on top of Zammad's per-call fee, unless Zammad AI is chosen as the provider"
  • Self-hosting infrastructure
    medium 1 source
    industry "This is because Zammad's architecture requires a Ruby on Rails application, along with Elasticsearch, PostgreSQL (or MySQL), and Redis, necessitating at least 4 GB of RAM, with 8 GB recommended for production use."
  • Self-hosted vendor support €2,999 per year
    high 1 source
    industry "For self-hosters, vendor support contracts are an additional cost, starting at €2,999 per year for the Business tier, which includes 15 service requests."
  • Individual support ticket cost €200 per individual support ticket
    medium 1 source
    industry "For self-hosters, vendor support contracts are an additional cost, starting at €2,999 per year for the Business tier, which includes 15 service requests."
  • VAT on hosted plans
    low 1 source
    industry "Hosted Zammad (SaaS): For hosted plans, the listed prices generally exclude VAT."
  • AI features usage €0.03 per AI call
    medium 1 source
    industry "AI Features: New since Zammad 7.0 (March 2026), AI features are available as an optional add-on for Professional v2 and Plus v2 hosted plans."
  • Essential features in higher tiers
    high 1 source
    industry "Higher tiers for self-hosted support include Enterprise (€5,999/year) and Corporation (€9,999/year), offering more service requests and faster response times."
Tip

Ask your Zammad sales rep about these costs upfront. Getting them in writing before signing can save you from surprise charges later.

Full hidden costs breakdown →

Intelligence sourced from 2 independent sources
industry G2 B2B reviews
Key claims include inline source attribution. Data verified against multiple independent sources. 17 source citations total.

Zammad Contract Terms

Zammad contracts auto-renew. Changes require Cancellation windows vary, requiring notice at least two months before the contract period ends for annual hosted plans, or 90 calendar days (3 months) prior to renewal for self-hosted contracts.. These terms are sourced from verified buyer experiences.

Contract Terms
Auto-Renewal Yes
Cancellation Notice Cancellation windows vary, requiring notice at least two months before the contract period ends for annual hosted plans, or 90 calendar days (3 months) prior to renewal for self-hosted contracts.
Minimum Commitment Minimum commitment is one month for monthly hosted plans, or 12 months (one year) for annual hosted and self-hosted contracts.
Based on 1 verified source

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