TenantCloud Pricing 2026

Yes, TenantCloud charges payment processing fees separate from the subscription. Credit and debit card payments incur 3.5% + 30¢ per transaction, paid by tenants. ACH/bank transfers have lower fees. These transaction fees are standard across all plans. For portfolios with many tenants, these fees can add up, so factor them into your total cost calculations.

No, TenantCloud does not offer phone support on any plan. Support is provided via email and chat. This is a significant limitation compared to competitors. If phone support is critical for your business, consider alternatives. The Business plan includes dedicated account management, which provides more personalized support than other tiers.

No, TenantCloud does not offer a free plan you can use indefinitely. Every plan is paid, starting at $15/month, and new accounts can start with a 14-day trial instead.

Despite TenantCloud advertising 3-4 day transfers, users consistently report payment delays of 7+ days. Initial setup requires 2 days for bank verification micro-deposits, meaning first payments can take 9+ days total. Some landlords report payments remaining in "pending" status for 5+ days without explanation.

TenantCloud charges $2.95 per ACH transaction for rent payments. Credit and debit card payments also incur fees (amount not publicly disclosed but higher than ACH). These fees are typically passed to tenants unless the landlord chooses to absorb them. The ACH fee was introduced in 2022 after the company previously absorbed these costs.

Multiple users report extreme difficulty canceling TenantCloud subscriptions, with charges continuing for months despite repeated cancellation attempts. Some users report unsuccessful credit card disputes. Additionally, TenantCloud deletes all account data upon cancellation, meaning landlords lose access to historical records unless they maintain an active subscription.

While TenantCloud advertises QuickBooks integration, users report it doesn't work properly. The accounting fields don't align with standard QuickBooks categories, requiring manual re-entry of all data. One user noted they had to manually enter "3 years worth of accounting data" because the sync didn't transfer relevant information correctly.

Users report accuracy issues with TenantCloud's $35 screening reports. One landlord discovered their premium screening failed to detect a tenant's eviction history, stating "It showed that a tenant didnt have an eviction but they did!!!!" The screening service may not catch all relevant background information.

Yes. ACH bank transfers incur a $2.95 per-transaction fee (paid by tenant unless landlord opts to cover it). Credit and debit card payments have separate fees. There is no autopay option without a service fee according to user reports.

Multiple users report that canceling your TenantCloud account results in complete deletion of all your data. TenantCloud does not allow users to download their information before cancellation according to one Trustpilot reviewer.

Multi-currency support is not reliably included even on the highest standard tier. At least one user reports being asked to purchase additional subscriptions to access multi-currency functionality after subscribing to the top plan under the impression it was included.