Quick Answer
Last verified:
High confidence

Chatbase costs $40 to $500 per month as of November 2026, with 4 plans available. Plans: Hobby at $40/month (billed annually), Basic at $150/month (billed annually), and Business at $500/month (billed annually). Custom pricing is available on request. Pricing depends on your chosen tier, contract length, and negotiated discounts.

Use the interactive pricing calculator to estimate your exact cost based on team size and requirements.

  • Free tier: No free tier available

Chatbase offers 4 pricing tiers: Hobby, Basic, Business, Enterprise. Paid plans include Hobby at $40/month (billed annually), Basic at $150/month (billed annually), Business at $500/month (billed annually). The Basic plan is small teams needing higher volume, voice/telephony, helpdesk and api access.

Last verified: | Sources: 3 pricing pages and reviews
+119%–+286% above list price
Know Before You Buy — Try Chatbase Free

Chatbase's sourced hidden costs add +119%–+286% on top of a $1,800/yr base license (about $3,950–$6,940/yr) as of November 2026. Key hidden costs: billing continues after cancellation request, webhook integrations count against plan limit, feature removal and forced plan upgrades for long-term customers. Verified from 3 sources by CostBench.

Hidden Costs Breakdown

1

Billing Continues After Cancellation Request

critical overage

Multiple users report being charged after explicitly requesting account closure or subscription cancellation via email. Chatbase requires cancellation through Workspace Settings > Plans — emailing support is insufficient and does not stop billing. Users have reported being charged for multiple additional months after written cancellation requests.

trustpilot · 2026-09-09

Despite that written instruction, Chatbase subsequently charged me $42 on August 27, another $42 on August 28, and another $42 on September 3. When I contacted support, they refused to refund the charges and told me that I was required to cancel manually through Workspace Settings > Plans.

trustpilot · 2025-06-12

Despite canceling my subscription and receiving confirmation, they continued to charge my card without consent. Reaching out to support was useless — no clear answers, no refunds, just automated responses. This feels like a deliberate tactic to trap users into ongoing payments.

2

Webhook Integrations Count Against Plan Limit

medium addon

Each webhook is counted as a separate integration toward the plan's total integration limit. The Standard plan includes only 8 integrations total, meaning a workflow requiring multiple webhooks can exhaust the entire integration quota and force an upgrade to Pro.

trustpilot · 2026-06-01

Also if you plan on using web hooks these are severely limited by integration count - each one is an integration. $150 gets you 8. I could not get my test bot to trigger a web hook despite giving it very clear instructions.

3

Feature Removal and Forced Plan Upgrades for Long-Term Customers

high overage

Long-term subscribers report that Chatbase has unilaterally removed features from existing plans and changed terms and conditions, pressuring users into migrating to newer plans that cost significantly more. Users on legacy plans report usage costs tripling with fewer features than their original plan included.

trustpilot · 2026-04-01

Usage costs have tripled and features from the plans have disappeared. They have unilaterally changed the terms and conditions and are pressuring us to abandon our current plan in favour of new plans that are three times more expensive and offer fewer features.

trustpilot · 2026-03-31

You sign up for a plan with certain terms and conditions, and over time they remove features you'd paid for because they want to charge more per customer.

4

No Refunds Policy Not Clearly Disclosed Pre-Purchase

medium support

Chatbase does not offer refunds on subscription payments, including cases where users discover the product doesn't meet their needs immediately after purchase. Multiple users report this policy was not clearly communicated before subscribing, and support refuses refund requests even for same-day cancellations.

trustpilot · 2024-09-16

I requested a refund because the service did not meet my expectations, but I was informed that subscription payments are non-refundable, even though I hadn't fully used the service. This policy wasn't made clear at the time of purchase, and I feel it's unfair.

trustpilot · 2025-04-10

Ten minutes. Ten minutes later, I realized it absolutely does not do what I need. As I suspected. I contacted support immediately asking for a refund — and was flat-out denied. I was out $150 for something completely useless to me

Year-1 Cost

Annual license ($150/mo × 12) $1,800/yr
Billing Continues After Cancellation Request ($40-$500) +$40–$500
Webhook Integrations Count Against Plan Limit (15-30% of license costs) +$270–$540
Feature Removal and Forced Plan Upgrades for Long-Term Customers (100-200% of license costs) +$1,800–$3,600
No Refunds Policy Not Clearly Disclosed Pre-Purchase ($40-$500) +$40–$500
Estimated Year-1 Total $3,950–$6,940
That's +119%–+286% on top of the base license, summed from the sourced hidden costs above. The median Chatbase contract is $300/yr across 4 Vendr purchases.

Frequently Asked Questions

01 What hidden costs should I budget for with Chatbase?

Beyond the license fee, budget for: Billing Continues After Cancellation Request ($40-$500); Webhook Integrations Count Against Plan Limit (15-30% of license costs); Feature Removal and Forced Plan Upgrades for Long-Term Customers (100-200% of license costs); No Refunds Policy Not Clearly Disclosed Pre-Purchase ($40-$500). For a typical deployment that works out to roughly +119%–+286% on top of the base license ($1,800/yr → $3,950–$6,940/yr).

02 Does Chatbase charge for implementation?

Implementation costs for Chatbase vary by deployment size and customization. Contact the vendor or check our sourced hidden-cost breakdown above for verified figures.

03 How much does Chatbase support cost?

Chatbase does not offer refunds on subscription payments, including cases where users discover the product doesn't meet their needs immediately after purchase. Multiple users report this policy was not clearly communicated before subscribing, and support refuses refund requests even for same-day cancellations. Estimated impact: $40-$500.

04 Are there overage or storage costs with Chatbase?

Multiple users report being charged after explicitly requesting account closure or subscription cancellation via email. Chatbase requires cancellation through Workspace Settings > Plans — emailing support is insufficient and does not stop billing. Estimated impact: $40-$500.

05 What add-ons cost extra with Chatbase?

Add-on pricing for Chatbase varies by feature. The sourced cost breakdown above lists any verified add-on costs we have.

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Check current Chatbase pricing

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