Chatbase Pricing 2026

Yes, Chatbase offers a permanent free plan with 50 message credits per month, 1 AI agent, 1 MB of training data and 1 member. The free plan is limited to limited model access (per Chatbase's pricing page, Oct 2026) and does not include integrations, API access, or AI Actions. Agents are automatically deleted after 14 days of inactivity. For production use, most businesses need at least the Hobby plan ($40/month) for integrations and higher credit limits.

Chatbase is an AI chatbot builder that lets you create custom GPT-powered chatbots trained on your own data. You can train chatbots on websites, documents, PDFs, and other data sources, then embed them on your website or connect via integrations with Slack, WhatsApp, Messenger, and more. Chatbase supports multiple AI models including OpenAI, Anthropic, Gemini, DeepSeek, Meta, Mistral and other model families (Chatbase, Oct 2026). It's used by over 10,000 paying customers for customer support, lead generation, and FAQ automation.

Chatbase uses a credit-based system where each AI response consumes credits based on the model. Credit cost depends on the model: GPT-6 Luna and Auto use 1 credit per message; GPT-6.1 Sol, Claude Sonnet 5.5 and Gemini 3.6 Flash use 2; GPT-5.5 uses 4; Claude Opus 5.5 uses 5 (Chatbase docs, October 2026). On the Hobby plan (700 credits/month), that is 700 GPT-6 Luna responses or 140 Claude Opus 5.5 responses. Choosing the right model is critical to managing costs.

Chatbase and Botpress serve different needs. Chatbase is a no-code chatbot builder focused on training AI on your data, starting at $40/month (Hobby) with 700 message credits. Botpress is an open-source conversational AI platform with a visual studio, with a Free plan and paid plans from $150/month billed annually (Plus, 250 conversations) to $750/month (Team, 1,500 conversations). Choose Chatbase if you want a simple, fast way to deploy a custom AI chatbot trained on your content. Choose Botpress if you need enterprise-grade infrastructure, live agent handoff, self-hosting options, or full developer customization.

Chatbase Hobby ($40/month, 700 credits) is more affordable than Voiceflow Pro ($60/editor/month, 10,000 credits) but offers fewer features. Chatbase focuses on quickly deploying AI chatbots trained on your data, while Voiceflow is a full conversation design platform with visual builders, prototyping tools, and team collaboration. Choose Chatbase for simple AI chatbots trained on your content. Choose Voiceflow for complex conversational experiences requiring visual design, multi-step flows, and team collaboration.

Yes, Chatbase is widely used for customer support automation. You can train your chatbot on support documentation, FAQs, product guides, and website content, then embed it on your site to handle common questions 24/7. Standard and above include Chatbase's Helpdesk; confirm it covers your human-escalation workflow before relying on it. For high-volume support, the credit-based pricing model means costs can spike -- 1,000 daily conversations on an advanced model can exceed the Standard plan's 4,000 monthly message credits within days.

Yes, Chatbase offers a 20% discount on annual billing. The discounted prices are: Hobby at $32/month (vs $40 monthly), Standard at $120/month (vs $150 monthly), and Pro at $400/month (vs $500 monthly). Annual billing saves $96/year on Hobby, $360/year on Standard, and $1,200/year on Pro. The annual discount is competitive with industry standards, but note that add-ons like extra AI agents ($25/agent/month), branding removal ($120/month) and auto-recharge credits ($40 per 1,000) are billed separately.

Chatbase supports integrations with Slack, WhatsApp, Facebook Messenger, Zapier, WordPress, Shopify, and more. Integrations are available starting from the Hobby plan ($40/month) -- the free plan does not include integrations. You can also use the Chatbase API to build custom integrations. AI Actions allow your chatbot to perform tasks like creating tickets, looking up orders, or updating records. AI Actions are capped per agent by plan (the Free plan includes none); check the pricing page's comparison table for current per-plan limits.

No — Chatbase does not offer refunds on subscription payments, including cases where users request one immediately after purchase. This policy applies even if the product does not work as expected for your use case. Chatbase does offer a 7-day trial on Hobby ($40/month), Standard ($150/month), and Pro ($500/month) plans — use this period to fully test the platform before committing.

You must cancel through Workspace Settings > Plans inside your account. Emailing Chatbase support to request account closure does not cancel your subscription — multiple users have reported continued charges after written cancellation requests sent via email. Cancel through the account portal before your renewal date to stop future billing.

Chatbase offers email support only. Users report that phone calls and live video demos are not available, which can make troubleshooting complex integration or webhook issues slow — with response times ranging from one day to over a week.

The Free plan allows 1 MB of training data. The Standard plan reviewer noted a 10 MB limit. For exact limits per plan, check the current Chatbase pricing page, as these limits have changed over time and source reports may reference older plan specifications.