Price checkPer agent
FreeFreeGrowthCustomProCustom
See all 4 plans

All Freshdesk Chatbot Plans & Pricing

Plan Monthly Annual Best For
Free Not specified
Growth Custom Not specified
Pro Custom Not specified
Enterprise Custom Not specified
View all features by plan (compare side-by-side)

Free

Growth

Pro

Enterprise

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Last verified:
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Freshdesk Chatbot costs Free to $79 per agent as of August 2026, with 4 plans available including a free tier. Plan: Free (free). Pricing depends on your chosen tier, contract length, and negotiated discounts.

Use the interactive pricing calculator to estimate your exact cost based on team size and requirements.

  • Free tier: Yes

Freshdesk Chatbot offers 4 pricing tiers: Free, Growth, Pro, Enterprise.

Compared to other ai chatbot platforms software, Freshdesk Chatbot is positioned at the budget-friendly price point.

  • 8 documented hidden costs beyond list price
  • Contracts auto-renew — at the end of the current billing term
  • G2 rating: 4.4 out of 5 from 3,700 reviews (as of Jul 2026)
Last verified: | Sources: 1 pricing pages and reviews

How much does Freshdesk Chatbot cost?

Freshdesk Chatbot offers a free plan with 3 paid tiers from $Infinity to $79/agent. Plans include Free (free), Growth (custom pricing), Pro (custom pricing), Enterprise (custom pricing).

Freshdesk Chatbot Pricing Overview

Freshdesk Chatbot has 4 pricing plans, including a free tier. Paid plans range from $0 to $79/agent. The Free plan is free. The Growth plan requires contacting sales for a custom quote. The Pro plan requires contacting sales for a custom quote. The Enterprise plan requires contacting sales for a custom quote.

Freshdesk Chatbot contracts auto-renew, requiring at the end of the current billing term notice to cancel.

There are at least 8 documented hidden costs beyond Freshdesk Chatbot's list price, including implementation, training, and add-on fees.

This pricing was last verified in June 13, 2026 from 1 independent source.

Try Freshdesk Chatbot Free

Freshdesk Chatbot offers a Free plan for basic needs. Paid plans are available with additional features and capabilities. Pricing is structured per agent per month for paid tiers.

How Freshdesk Chatbot Pricing Compares

Compare Freshdesk Chatbot pricing against top alternatives in AI Chatbot Platforms.

Botpress $0-$750/month View pricing → Chatbase $0-$500/month View pricing → Kore.ai $50-$180/month View pricing →

Compare Freshdesk Chatbot vs Alternatives

Before committing to Freshdesk Chatbot, compare pricing with these 3 alternatives in the same category.

VSBotpress
Free

Hobbyists and solo developers experimenting with AI chatbots at zero cost

Compare pricing
VSChatbase
Free

Testing chatbot ideas or building a simple FAQ bot with minimal traffic

Compare pricing
VSKore.ai
From $50/month

Small teams getting started with AI-powered virtual assistants for basic customer support automation

Compare pricing

All Freshdesk Chatbot alternatives & migration guides

What Companies Actually Pay for Freshdesk Chatbot

Review scores
TrustRadius 8.4out of 10 (203)
Trustpilot 1.5out of 5 (404)
G2 4.4out of 5 (3,700)
Third-party review aggregates, as of Jul 2026

Score gap reflects platform demographics — G2 surveys verified business users; Trustpilot is open to all, skewing toward support complaints.

How Freshdesk Chatbot Pricing Compares

Software Starting Price Top Price
Freshdesk Chatbot Free $79/agent
Botpress Free $750/month
Chatbase Free $500/month
Kore.ai $50/month $180/month
Landbot Free $450/month
ManyChat Free $199/month

Browse all AI Chatbot Platforms pricing →

8 Freshdesk Chatbot Hidden Costs Beyond the List Price

Beyond the listed price, Freshdesk Chatbot has at least 8 documented hidden costs that can significantly increase total cost of ownership.

Watch for 8 hidden costs
  • AI Session Overages $49 per 100 sessions or $100 per 1,000 sessions
    high 1 source
    industry "These sessions expire each billing cycle and do not roll over, potentially leading to recurring unexpected costs"
  • Freddy AI Copilot Add-on $29 per agent per month or $35 per agent per month
    medium 1 source
    industry "Freddy AI Copilot Add-on: This feature, which assists agents, costs an additional $29 per agent per month with annual billing or $35 per agent per month with monthly billing, and is only available on Pro and Enterprise plans"
  • Multiple Product Modules $29 per agent per month (Omni) vs $19 per agent per month (Growth)
    medium 1 source
    industry "Multiple Product Modules: Freshdesk, Freshchat, Freshcaller, and Freshsales are often sold as separate products, meaning buyers might face separate subscriptions if they require a comprehensive suite of tools (e.g."
  • Data, Training, and Knowledge Base Creation
    high 1 source
    industry "For AI chatbot agents, this also includes labeling data, refining responses, and building training databases, requiring significant man-hours and incurring opportunity costs"
  • Integrations and Engineering Effort
    high 1 source
    industry "Each integration can increase system complexity, demand frequent testing, and potentially lead to additional hosting or API costs"
  • Session Expiration
    medium 1 source
    industry "This means unused sessions are lost, and the meter effectively resets every month, potentially leading to unpredictable costs"
  • Integration Costs $10 to $50 per agent per month
    medium 1 source
    industry "Integration Costs: While Freshdesk offers a marketplace with many integrations, some premium apps may carry their own subscription fees, often ranging from $10 to $50 per agent per month"
  • Complexity of Setup
    medium 1 source
    industry "Complexity of Setup: While Freshdesk's chatbot is marketed as no-code, setting up complex workflows beyond basic FAQs can require significant configuration time"
Tip

Ask your Freshdesk Chatbot sales rep about these costs upfront. Getting them in writing before signing can save you from surprise charges later.

Full hidden costs breakdown →

Intelligence sourced from 4 independent sources
industry TrustRadius Enterprise reviews Trustpilot Consumer reviews G2 B2B reviews
Key claims include inline source attribution. Data verified against multiple independent sources. 12 source citations total.

Freshdesk Chatbot Contract Terms

Freshdesk Chatbot contracts auto-renew. Changes require at the end of the current billing term. These terms are sourced from verified buyer experiences.

Contract Terms
Auto-Renewal Yes
Cancellation Notice at the end of the current billing term
Minimum Commitment a free plan exists for 1-2 agents for 6 months, but most teams need to commit to a paid plan
Based on 1 verified source

How to Negotiate Freshdesk Chatbot Pricing

Freshdesk Chatbot contracts are negotiable. These 3 tactics are sourced from real buyer experiences and procurement specialists.

Negotiation Playbook 3 tactics
Annual Billing high success

Opting for annual billing offers a 15-20% discount compared to monthly payments.

https://getmacha.com
Direct Negotiation high success

For larger Enterprise deployments, significant discounts generally require negotiating directly with sales.

https://featurebase.app
Model Conversation Volume high success

Model your real monthly conversation volume to accurately estimate AI session costs, as these can be a major "swing factor" in the total bill.

https://getmacha.com
High success Medium Low / difficult

Full negotiation guide →

Freshdesk Chatbot Pricing FAQ

01 Is there a free plan available?

Yes, Freshdesk Chatbot has a Free plan.

02 What is the cheapest paid plan?

The Growth plan is the cheapest paid plan, costing $19 per agent per month when billed annually.

03 What are the annual pricing options?

Annual billing options are available for the Growth plan at $19 per agent per month, the Pro plan at $49 per agent per month, and the Enterprise plan at $79 per agent per month.

Is this pricing incorrect? — we'll verify and update it.