Salesforce vs Zendesk Sell
CRM pricing comparison · 2026
Salesforce pricing ranges from $0–$550/user/month, while Zendesk Sell ranges from $25–$219/user/month. Salesforce is typically 8% more affordable, though your actual cost depends on tier and team size.
VS
Salesforce and Zendesk Sell both operate in the crm category. This page compares their list pricing.
Plan-by-Plan Pricing
| Plan | Salesforce | Zendesk Sell |
|---|---|---|
| Free Suite | Free /month | $25 / |
| Starter Suite | $25 /user/month | $69 / |
| Pro Suite | $100 /user/month | $149 / |
| Enterprise | $175 /user/month | $219 / |
| Unlimited | $350 /user/month | — |
| Agentforce 1 Sales | $550 /user/month | — |
Cost at Scale
Total cost of ownership — licenses, implementation, and hidden costs included.
Salesforce
5 scenarios$7,100 Year 1 ($1,500 licenses + $5,000 implementation + $600 training)
Small Business (5 users, Starter Suite)
$140,000 Year 1 ($84,000 licenses + $50,000 implementation + $6,000 training)
Mid-Market Team (40 users, Enterprise)
$789,000 Year 1 ($504,000 licenses + $200,000 implementation + $85,000 dedicated admin)
Enterprise Deployment (120 users, Unlimited)
Zendesk Sell
4 scenarios$95/month ($19/user/month with annual billing)
Small Sales Team (5 users)
$825/month ($55/user/month with annual billing)
Growing Business (15 users)
$5,750/month ($115/user/month with annual billing)
Scaling Enterprise (50 users)
Market Intelligence
Salesforce
- Median annual cost
- $74,700
- Average negotiated discount
- 13%
- Based on
- 2216 deals
Zendesk Sell
- Median annual cost
- $690
- Based on
- 107 deals
Contract Terms
| Term | Salesforce | Zendesk Sell |
|---|---|---|
| Auto-renewal | Yes | Yes |
| Cancellation | 30+ days before renewal required for changes | Must cancel via software login interface only |
| Minimum commitment | Typically 12 months minimum; multi-year terms common | Annual billing standard |
| Price escalation | — | No published schedule |
| Can downgrade | No | No |