Pipedrive vs SugarCRM Pricing (2026)

Pipedrive vs SugarCRM

CRM pricing comparison · 2026

Pipedrive pricing ranges from $14–$89/user/month, while SugarCRM ranges from $19–$160/user/month. Pipedrive is typically 38% more affordable, though your actual cost depends on tier and team size.

CRM

Pipedrive

$14–$89
/user/month
4 plans
Full pricing breakdown →
VS
CRM

SugarCRM

$19–$160
/user/month
5 plans
Full pricing breakdown →

Pipedrive and SugarCRM both operate in the crm category. This page compares their list pricing.

Plan-by-Plan Pricing

Plan Pipedrive SugarCRM
Lite $19 / $19 /
Growth $34 / $79 /
Premium $64 / $115 /
Ultimate $89 / $115 /
Enterprise+ $160 /

Cost at Scale

Total cost of ownership — licenses, implementation, and hidden costs included.

Pipedrive

6 scenarios
$343/month ($4,116/year)
7-User Team with 100K Contacts
$343 for users (7 x $49). Contact storage is unlimited on all plans, so 100K contacts costs the same as 1K contacts.
$555/month ($6,660/year)
10-Person Sales Team
$490 for users (10 x $49) + $32.50 LeadBooster + $32.50 Smart Docs
$2,046/month ($24,552/year)
30-Person Company
$1,920 for users (30 x $64) + $32.50 LeadBooster + $41 Web Visitors + $13.33 Campaigns + $32.50 Smart Docs + $6.70 Projects
See all 6 scenarios →

SugarCRM

8 scenarios
$95/month ($19 x 5 users, billed annually)
Small Sales Team (5 users)
$885/month ($59 x 15 users, billed annually)
Growing Company (15 users)
$2,125/month ($85 x 25 users, billed annually)
Established Sales Team (25 users)
See all 8 scenarios →

Market Intelligence

Pipedrive

Median annual cost
$800
Based on
67 deals

SugarCRM

Median annual cost
$2,750
Based on
4 deals

What Users Say

Pipedrive

Trustpilot
4.2/5 (25)
Top complaints
  • Pricing becomes expensive as you scale
  • Advanced features require higher-tier plans
  • Limited marketing automation compared to competitors

SugarCRM

Trustpilot
2.1/5 (13)
Top complaints
  • Buggy and complicated interface
  • Poor support responsiveness
  • Slow performance and system downtime

Hidden Costs

Beyond the sticker price — what catches buyers off guard.

Pipedrive 4 hidden costs

medium
Add-on Features and Campaigns Module 5-15% of license costs
medium
Advanced Features Locked Behind Higher Tiers $20-50/user/month
medium
Scaling Costs with User Growth 10-20% increase as team grows
low
Pricing Transparency During Trial-to-Paid Transition 5-10% of first invoice
See all Pipedrive hidden costs →

SugarCRM 7 hidden costs

high
Third-Party Implementation Partners Required 15-30% of license costs
medium
Marketing Automation Addon Priced Separately Variable per contact volume
high
Prolonged Implementation Timelines 10-25% of license costs
medium
Poor Support Responsiveness 5-10% of license costs
medium
Data Export Complexity $5,000-$15,000
See all SugarCRM hidden costs →

Contract Terms

Term Pipedrive SugarCRM
Auto-renewal Yes
Cancellation
Minimum commitment Annual billing required