Medallia vs UserVoice Pricing (2026)
Compare / Medallia vs UserVoice
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Team size
25 seats

Medallia vs UserVoice

Customer Feedback pricing comparison · 2026

Medallia is quote-based, while UserVoice costs $1,200–$2,200/mo.

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Discount programs →
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Compare
2 products · Customer Feedback
Side-by-side · live
Medallia
Medallia is an enterprise-grade customer and employee experience management platform that
verified 4mo ago
$12K $33K
View pricing →
UserVoice
UserVoice is a product feedback and customer intelligence platform that helps product team
verified 1d ago
$12K $33K
View pricing →
Recorded annual contract medians
Medallia median is $21K less than UserVoice · different customer contracts; not a quote
Cheapest $12K
Spread 62%
Estimated license cost
at 25 seats
List price × seats. Click a tier below to lock it.
Pricing model unknown
Pricing model unknown
no public list price found
Business
$26K/yr
year 1 license · flat plan price
What buyers actually pay
median, annual
Vendr deal-flow data. The real benchmark, not list price.
↓ Lowest median
Median annual
$12K/yr
Vendr · n=28
Median annual
$33K/yr
Vendr · n=5 · limited data
REF · 01

Sources & confidence

Every dollar amount and contract clause below traces back to a sourced fact. We don't manufacture composite scores.

Where this data comes from
Vendr · TrustRadius · Reddit · BBB · official docs
Sources 8 sourced facts
3 hidden-cost · 3 contract · Vendr median · 1 review platform
Last verified 3mo ago
Confidence High confidence
Sources 7 sourced facts
3 hidden-cost · 1 contract · Vendr median · 2 review platforms
Last verified 1d ago
Confidence Medium confidence
REF · 02

Plans at a glance

Every tier per product. Lock one to drive the cost row above and reveal a tier-specific outbound CTA.

Tier ladder
Click a tier to lock the cost row to it. Locking surfaces a tier-specific Visit CTA.
REF · 03

Hidden costs

Each cost is severity-ranked, with the dollar range quoted from its source (Vendr, Reddit, TrustRadius, BBB, official docs) — never our estimate.

Beyond the sticker
Severity-ranked, sourced
3 documented
  • Automatic Price Increases on Renewal
    10% of license costs
    1 source
  • Reduced Support for Smaller Accounts
    5-10% of license costs
    1 source
  • Platform Performance Issues After Acquisition
    10-15% of license costs
    1 source
3 documented
  • Add-on Features
    1 source
  • Internal Implementation Resources
    1 source
  • Underutilized Features
    1 source
REF · 04

Contract terms

The fine print, surfaced. Green = buyer-friendly. Each clause backed by a quoted source.

Medallia
UserVoice
Auto-renewal
Yes
Yes
Cancellation
No advance notice provided by vendor - customers report surprise renewals
30 days prior to the renewal date
Commitment
2 years (negotiable to 1 year with opt-out clause)
annual commitment
Price escalation
10% annual price increases reported on auto-renewals
—
Can downgrade
No
—
Based on 4 verified sources (Vendr · TrustRadius · BBB)
REF · 05

What users say

Aggregated, with sample sizes. We use whichever review platform has data.

User reviews
TrustRadius · Trustpilot · G2
Trustpilot
2.3out of 5 (14)
Best for
Large enterprises requiring comprehensive experience management across multiple channels with advanced analytics and predictive capabilities
Watch out
Auto-renewal with undisclosed price increases
TrustRadius
9.5out of 5 (32)
G2
4.3out of 5 (253)
Best for
Scaling customer feedback across enterprise
Watch out
Lack of Features
Decide
Get a quote from each vendor
Each link opens the vendor's pricing page in a new tab.
Visit Medallia pricing
Discount programs →
Visit UserVoice pricing
Discount programs →
License cost is computed from publicly listed plans (real math, list price × seats). Median annual cost is from Vendr's deal flow when available — see source badges. Hidden costs and contract terms each cite their own sources. We do not invent composite scores.
Customer Feedback

Medallia

Custom pricing
2 plans
Full pricing breakdown →
VS
Customer Feedback

UserVoice

$1,200–$2,200
/mo
3 plans
Full pricing breakdown →

Medallia and UserVoice both operate in the customer feedback category. This page compares their list pricing.

Plan-by-Plan Pricing

Plan Medallia UserVoice
Enterprise Custom $1.2K /month
Medallia Custom $2.2K /month
Enterprise — Custom

Market Intelligence

Medallia

Median annual cost
$12,496
Based on
28 deals

UserVoice

Median annual cost
$33,000
Based on
5 deals

What Users Say

Medallia

Trustpilot
2.3out of 5 (14)
Top complaints
  • Auto-renewal with undisclosed price increases
  • Deceptive sales tactics and lack of transparency
  • Poor customer service for smaller accounts

UserVoice

G2
4.3out of 5 (253)
TrustRadius
9.5out of 10 (32)
Top complaints
  • Lack of Features
  • Complex Usability and Steep Learning Curve
  • High Cost

Hidden Costs

Beyond the sticker price — what catches buyers off guard.

Medallia 3 hidden costs

high
Automatic Price Increases on Renewal 10% of license costs
medium
Reduced Support for Smaller Accounts 5-10% of license costs
medium
Platform Performance Issues After Acquisition 10-15% of license costs
See all Medallia hidden costs →

UserVoice 3 hidden costs

medium
Add-on Features
high
Internal Implementation Resources
medium
Underutilized Features
See all UserVoice hidden costs →

Contract Terms

Term Medallia UserVoice
Auto-renewal Yes Yes
Cancellation No advance notice provided by vendor - customers report surprise renewals 30 days prior to the renewal date
Minimum commitment 2 years (negotiable to 1 year with opt-out clause) annual commitment
Price escalation 10% annual price increases reported on auto-renewals —
Can downgrade No —

Continue researching

Medallia

UserVoice

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