Medallia vs UserVoice Pricing (2026)
Compare / Medallia vs UserVoice
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Team size
25 seats

Medallia vs UserVoice

Customer Feedback pricing comparison · 2026

Medallia uses custom pricing, while UserVoice ranges from $999–$2000/user/month.

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See pricing on each vendor's site
Above-the-fold path — each link opens the vendor's pricing page in a new tab.
Visit Medallia pricing
Free plan limits → Discount programs →
Visit UserVoice pricing
Discount programs →
Compare
2 products · Customer Feedback
Side-by-side · live
Medallia
Medallia is an enterprise-grade customer and employee experience management platform that
verified 19d ago
$12K $33K
View pricing →
UserVoice
UserVoice is a product feedback and customer intelligence platform that helps product team
verified 24d ago
$12K $33K
View pricing →
Verdict · Vendr median · year 1
Medallia saves $21K vs UserVoice · 25 seats
Cheapest $12K
Spread 62%
Estimated license cost
at 25 seats
List price × seats. Click a tier below to lock it.
Pricing model unknown
Pricing model unknown
no public list price found
Pricing model unknown
Pricing model unknown
no public list price found
What buyers actually pay
median, annual
Vendr deal-flow data. The real benchmark, not list price.
↓ Lowest median
Median annual
$12K/yr
Vendr · n=28
Median annual
$33K/yr
Vendr · n=5 · limited data
REF · 01

Sources & confidence

Every dollar amount and contract clause below traces back to a sourced fact. We don't manufacture composite scores.

Where this data comes from
Vendr · TrustRadius · Reddit · BBB · official docs
Sources 8 sourced facts
3 hidden-cost · 3 contract · Vendr median · 1 review platform
Last verified 2w ago
Confidence High confidence
Sources 7 sourced facts
3 hidden-cost · 1 contract · Vendr median · 2 review platforms
Last verified 3w ago
Confidence Medium confidence
REF · 02

Plans at a glance

Every tier per product. Lock one to drive the cost row above and reveal a tier-specific outbound CTA.

Tier ladder
Click a tier to lock the cost row to it. Locking surfaces a tier-specific Visit CTA.
REF · 03

Hidden costs

Each cost is severity-ranked, with the dollar range quoted from its source (Vendr, Reddit, TrustRadius, BBB, official docs) — never our estimate.

Beyond the sticker
Severity-ranked, sourced
3 documented
  • Automatic Price Increases on Renewal
    10% of license costs
    1 source
  • Reduced Support for Smaller Accounts
    5-10% of license costs
    1 source
  • Platform Performance Issues After Acquisition
    10-15% of license costs
    1 source
3 documented
  • Add-on Features
    1 source
  • Internal Implementation Resources
    1 source
  • Underutilized Features
    1 source
REF · 04

Contract terms

The fine print, surfaced. Green = buyer-friendly. Each clause backed by a quoted source.

Medallia
UserVoice
Auto-renewal
Yes
Yes
Cancellation
No advance notice provided by vendor - customers report surprise renewals
30 days prior to the renewal date
Commitment
2 years (negotiable to 1 year with opt-out clause)
annual commitment
Price escalation
10% annual price increases reported on auto-renewals
—
Can downgrade
No
—
Based on 4 verified sources (Vendr · TrustRadius · BBB)
REF · 05

What users say

Aggregated, with sample sizes. We use whichever review platform has data.

User reviews
TrustRadius · Trustpilot · G2
Trustpilot
2.3out of 5 (14)
Best for
Large enterprises requiring comprehensive experience management across multiple channels with advanced analytics and predictive capabilities
Watch out
Auto-renewal with undisclosed price increases
TrustRadius
9.5out of 5 (32)
G2
4.3out of 5 (253)
Best for
Boosting trust through feedback collection
Watch out
Lack of Features
Decide
Get a quote from each vendor
Each link opens the vendor's pricing page in a new tab.
Visit Medallia pricing
Free plan limits → Discount programs →
Visit UserVoice pricing
Discount programs →
License cost is computed from publicly listed plans (real math, list price × seats). Median annual cost is from Vendr's deal flow when available — see source badges. Hidden costs and contract terms each cite their own sources. We do not invent composite scores.
Customer Feedback

Medallia

Custom pricing
/user/month
1 plan
Full pricing breakdown →
VS
Customer Feedback

UserVoice

$999–$2000
/user/month
3 plans
Full pricing breakdown →

Medallia and UserVoice both operate in the customer feedback category. This page compares their list pricing.

Plan-by-Plan Pricing

Plan Medallia UserVoice
Enterprise Custom Custom
Prioritize — Custom
Enterprise — Custom

Market Intelligence

Medallia

Median annual cost
$12,496
Based on
28 deals

UserVoice

Median annual cost
$33,000
Based on
5 deals

What Users Say

Medallia

Trustpilot
2.3out of 5 (14)
Top complaints
  • Auto-renewal with undisclosed price increases
  • Deceptive sales tactics and lack of transparency
  • Poor customer service for smaller accounts

UserVoice

G2
4.3out of 5 (253)
TrustRadius
9.5out of 10 (32)
Top complaints
  • Lack of Features
  • Complex Usability and Steep Learning Curve
  • High Cost

Hidden Costs

Beyond the sticker price — what catches buyers off guard.

Medallia 3 hidden costs

high
Automatic Price Increases on Renewal 10% of license costs
medium
Reduced Support for Smaller Accounts 5-10% of license costs
medium
Platform Performance Issues After Acquisition 10-15% of license costs
See all Medallia hidden costs →

UserVoice 3 hidden costs

medium
Add-on Features
high
Internal Implementation Resources
medium
Underutilized Features
See all UserVoice hidden costs →

Contract Terms

Term Medallia UserVoice
Auto-renewal Yes Yes
Cancellation No advance notice provided by vendor - customers report surprise renewals 30 days prior to the renewal date
Minimum commitment 2 years (negotiable to 1 year with opt-out clause) annual commitment
Price escalation 10% annual price increases reported on auto-renewals —
Can downgrade No —

Continue researching

Medallia

UserVoice

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