Medallia vs Productboard
Customer Feedback pricing comparison · 2026
Medallia is quote-based, while Productboard has a free plan and quote-based paid plans.
Medallia
Medallia is an enterprise-grade customer and employee experience management platform that
verified 4mo ago
$500
$12K
Productboard
Productboard is a comprehensive product management platform that helps teams understand wh
verified 2d ago
$500
$12K
Recorded annual contract medians
Productboard
median is
$12K
less than
Medallia
· different customer contracts; not a quote
Cheapest
$500
Spread
96%
Estimated license cost
at 25 seats
List price × seats. Click a tier below to lock it.
Pricing model unknown
Pricing model unknown
no public list price found
Pricing model unknown
Pricing model unknown
no public list price found
What buyers actually pay
median, annual
Vendr deal-flow data. The real benchmark, not list price.
Median annual
$12K/yr
Vendr · n=28
↓ Lowest median
Median annual
$500/yr
Vendr · n=13
REF · 01
Sources & confidence
Every dollar amount and contract clause below traces back to a sourced fact. We don't manufacture composite scores.
Where this data comes from
Vendr · TrustRadius · Reddit · BBB · official docs
Sources
8 sourced facts
3 hidden-cost · 3 contract · Vendr median · 1 review platform
Last verified
3mo ago
Confidence
High confidence
Sources
10 sourced facts
6 hidden-cost · 1 contract · Vendr median · 2 review platforms
Last verified
2d ago
Confidence
Medium confidence
REF · 02
Plans at a glance
Every tier per product. Lock one to drive the cost row above and reveal a tier-specific outbound CTA.
Tier ladder
Click a tier to lock the cost row to it. Locking surfaces a tier-specific Visit CTA.
REF · 04
Contract terms
The fine print, surfaced. Green = buyer-friendly. Each clause backed by a quoted source.
Medallia
Productboard
Auto-renewal
Yes
Yes
Cancellation
No advance notice provided by vendor - customers report surprise renewals
✓
To avoid auto-renewal, a written notice of non-renewal must be provided at least 30 days prior to the expiration of the current subscription term. For month-to-month subscriptions, notice can be given anytime before the renewal date.
Commitment
2 years (negotiable to 1 year with opt-out clause)
—
Price escalation
10% annual price increases reported on auto-renewals
—
Can downgrade
No
—
REF · 05
What users say
Aggregated, with sample sizes. We use whichever review platform has data.
User reviews
TrustRadius · Trustpilot · G2
Decide
Get a quote from each vendor
Each link opens the vendor's pricing page in a new tab.
License cost is computed from publicly listed plans (real math, list price × seats).
Median annual cost is from Vendr's deal flow when available — see source badges.
Hidden costs and contract terms each cite their own sources. We do not invent composite scores.
VS
Medallia and Productboard both operate in the customer feedback category. This page compares their list pricing.
Plan-by-Plan Pricing
| Plan | Medallia | Productboard |
|---|---|---|
| Enterprise | Custom | Custom |
| Medallia | Custom | Custom |
Market Intelligence
Medallia
- Median annual cost
- $12,496
- Based on
- 28 deals
Productboard
- Median annual cost
- $500
- Based on
- 13 deals
Contract Terms
| Term | Medallia | Productboard |
|---|---|---|
| Auto-renewal | Yes | Yes |
| Cancellation | No advance notice provided by vendor - customers report surprise renewals | To avoid auto-renewal, a written notice of non-renewal must be provided at least 30 days prior to the expiration of the current subscription term. For month-to-month subscriptions, notice can be given anytime before the renewal date. |
| Minimum commitment | 2 years (negotiable to 1 year with opt-out clause) | — |
| Price escalation | 10% annual price increases reported on auto-renewals | — |
| Can downgrade | No | — |