Medallia vs Productboard Pricing (2026)
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Medallia vs Productboard

Customer Feedback pricing comparison · 2026

Medallia uses custom pricing, while Productboard ranges from $0–$75/user/month. Medallia is typically 100% more affordable, though your actual cost depends on tier and team size.

Customer Feedback

Medallia

Custom pricing
/user/month
1 plan
Full pricing breakdown →
VS
Customer Feedback

Productboard

$0–$75
/user/month
4 plans · Free tier
Full pricing breakdown →

Medallia and Productboard both operate in the customer feedback category. This page compares their list pricing.

Plan-by-Plan Pricing

Plan Medallia Productboard
Enterprise Custom Free /free
Essentials — $19 /per maker/month
Pro — $75 /per maker/month
Enterprise — Custom

Market Intelligence

Medallia

Median annual cost
$12,496
Based on
28 deals

Productboard

Median annual cost
$500
Based on
13 deals

What Users Say

Medallia

Trustpilot
2.3/5 (14)
Top complaints
  • Auto-renewal with undisclosed price increases
  • Deceptive sales tactics and lack of transparency
  • Poor customer service for smaller accounts

Productboard

Trustpilot
1/5 (1)
TrustRadius
8.3/10 (5)
Top complaints
  • Expensive pricing model
  • Per-seat costs don't scale well
  • Premium features locked behind high-tier plans

Hidden Costs

Beyond the sticker price — what catches buyers off guard.

Medallia 3 hidden costs

high
Automatic Price Increases on Renewal 10% of license costs
medium
Reduced Support for Smaller Accounts 5-10% of license costs
medium
Platform Performance Issues After Acquisition 10-15% of license costs
See all Medallia hidden costs →

Productboard 3 hidden costs

medium
Per-Seat Pricing for Feature Contributors 10-30% of license costs
medium
Premium Feature Gating 15-25% of license costs
high
Small Team Scaling Issues 20-40% of license costs
See all Productboard hidden costs →
Try Medallia Free
Try Productboard Free

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