Medallia vs Canny
Customer Feedback pricing comparison · 2026
Medallia is quote-based, while Canny has a free plan, then $99/mo.
Medallia
Medallia is an enterprise-grade customer and employee experience management platform that
verified 4mo ago
$1.2K
$12K
Canny
Canny is a user-friendly product feedback and feature request management platform that hel
verified 9d ago
$1.2K
$12K
Estimated license cost
at 25 seats
List price × seats. Click a tier below to lock it.
Pricing model unknown
Pricing model unknown
no public list price found
Pro
$1.2K/yr
year 1 license · flat plan price
What buyers actually pay
median, annual
Vendr deal-flow data. The real benchmark, not list price.
Median annual
$12K/yr
Vendr · n=28
No Vendr data
—
Not in Vendr's deal flow
REF · 01
Sources & confidence
Every dollar amount and contract clause below traces back to a sourced fact. We don't manufacture composite scores.
Where this data comes from
Vendr · TrustRadius · Reddit · BBB · official docs
Sources
8 sourced facts
3 hidden-cost · 3 contract · Vendr median · 1 review platform
Last verified
3mo ago
Confidence
High confidence
Sources
2 sourced facts
2 contract
Last verified
1w ago
Confidence
High confidence
REF · 02
Plans at a glance
Every tier per product. Lock one to drive the cost row above and reveal a tier-specific outbound CTA.
Tier ladder
Click a tier to lock the cost row to it. Locking surfaces a tier-specific Visit CTA.
REF · 04
Contract terms
The fine print, surfaced. Green = buyer-friendly. Each clause backed by a quoted source.
Medallia
Canny
Auto-renewal
Yes
Yes
Cancellation
No advance notice provided by vendor - customers report surprise renewals
—
Commitment
2 years (negotiable to 1 year with opt-out clause)
✓
Annual commitment is required for the Business plan; self-serve plans (Free and Pro) offer both month-to-month and annual billing options.
Price escalation
10% annual price increases reported on auto-renewals
—
Can downgrade
No
—
REF · 05
What users say
Aggregated, with sample sizes. We use whichever review platform has data.
User reviews
TrustRadius · Trustpilot · G2
Decide
Get a quote from each vendor
Each link opens the vendor's pricing page in a new tab.
License cost is computed from publicly listed plans (real math, list price × seats).
Median annual cost is from Vendr's deal flow when available — see source badges.
Hidden costs and contract terms each cite their own sources. We do not invent composite scores.
VS
Medallia and Canny both operate in the customer feedback category. This page compares their list pricing.
Plan-by-Plan Pricing
| Plan | Medallia | Canny |
|---|---|---|
| Enterprise | Custom | Free /month |
| Medallia | Custom | $99 /month |
| Business | — | Custom |
Contract Terms
| Term | Medallia | Canny |
|---|---|---|
| Auto-renewal | Yes | Yes |
| Cancellation | No advance notice provided by vendor - customers report surprise renewals | — |
| Minimum commitment | 2 years (negotiable to 1 year with opt-out clause) | Annual commitment is required for the Business plan; self-serve plans (Free and Pro) offer both month-to-month and annual billing options. |
| Price escalation | 10% annual price increases reported on auto-renewals | — |
| Can downgrade | No | — |