Freshdesk vs LiveChat
Help Desk/Support pricing comparison · 2026
Freshdesk has a free plan, then $23–$107/user/mo, while LiveChat costs $25–$89/mo. LiveChat is typically 11% more affordable, though your actual cost depends on tier and team size.
Freshdesk
Freshdesk is a cloud-based customer support software from Freshworks, serving over 60,000
verified 6d ago
$324
$400
LiveChat
LiveChat pricing starts with the Starter plan at $25/agent/month billed monthly or $19/age
verified 4mo ago
$324
$400
Recorded annual contract medians
Freshdesk
median is
$76
less than
LiveChat
· different customer contracts; not a quote
Cheapest
$324
Spread
19%
Estimated license cost
at 25 seats
List price × seats. Click a tier below to lock it.
Pro
$20K/yr
year 1 license · $66/seat
Team
$18K/yr
year 1 license · $59/seat
What buyers actually pay
median, annual
Vendr deal-flow data. The real benchmark, not list price.
↓ Lowest median
Median annual
$324/yr
Vendr · n=74
Median annual
$400/yr
Vendr · n=31
REF · 01
Sources & confidence
Every dollar amount and contract clause below traces back to a sourced fact. We don't manufacture composite scores.
Where this data comes from
Vendr · TrustRadius · Reddit · BBB · official docs
Sources
16 sourced facts
10 hidden-cost · 3 contract · Vendr median · 2 review platforms
Last verified
6d ago
Confidence
High confidence
Sources
5 sourced facts
2 hidden-cost · 1 contract · Vendr median · 1 review platform
Last verified
4mo ago
Confidence
Medium confidence
REF · 02
Plans at a glance
Every tier per product. Lock one to drive the cost row above and reveal a tier-specific outbound CTA.
Tier ladder
Click a tier to lock the cost row to it. Locking surfaces a tier-specific Visit CTA.
REF · 04
Contract terms
The fine print, surfaced. Green = buyer-friendly. Each clause backed by a quoted source.
Freshdesk
LiveChat
Auto-renewal
Yes
—
Cancellation
60 days before renewal
—
Commitment
Annual billing required for discounts
—
Price escalation
No published schedule but users report mid-contract price increases and revoked discount commitments
Recent pricing changes have impacted existing customers
Can downgrade
No
—
REF · 05
What users say
Aggregated, with sample sizes. We use whichever review platform has data.
User reviews
TrustRadius · Trustpilot · G2
Decide
Get a quote from each vendor
Each link opens the vendor's pricing page in a new tab.
License cost is computed from publicly listed plans (real math, list price × seats).
Median annual cost is from Vendr's deal flow when available — see source badges.
Hidden costs and contract terms each cite their own sources. We do not invent composite scores.
VS
Freshdesk and LiveChat both operate in the help desk/support category. This page compares their list pricing.
Plan-by-Plan Pricing
| Plan | Freshdesk | LiveChat |
|---|---|---|
| Growth | $23 /agent/month | $25 /agent/month |
| Pro | $66 /agent/month | $59 /agent/month |
| Enterprise | $107 /agent/month | $89 /agent/month |
| Enterprise | — | Custom |
Cost at Scale
Total cost of ownership — licenses, implementation, and hidden costs included.
Freshdesk
6 scenarios$0/month (free tier with basic features)
Solo / Getting Started
$66/agent/month
Growing Business
$0 Year 1
Solo Support Agent
LiveChat
4 scenarios$20/month
Starter Setup
$59/month
Growing Business
billed monthly per agent ($49/month billed annually per agent)
Custom pricing — typically negotiated annually, contact sales for quote
Enterprise (100+ users)
Market Intelligence
Freshdesk
- Median annual cost
- $324
- Based on
- 74 deals
LiveChat
- Median annual cost
- $400
- Based on
- 31 deals
Contract Terms
| Term | Freshdesk | LiveChat |
|---|---|---|
| Auto-renewal | Yes | — |
| Cancellation | 60 days before renewal | — |
| Minimum commitment | Annual billing required for discounts | — |
| Price escalation | No published schedule but users report mid-contract price increases and revoked discount commitments | Recent pricing changes have impacted existing customers |
| Can downgrade | No | — |