Freshdesk vs LiveChat
Help Desk/Support pricing comparison · 2026
Freshdesk pricing ranges from $0–$89/agent/month, while LiveChat ranges from $20–$89/agent/month. Freshdesk is typically 37% more affordable, though your actual cost depends on tier and team size.
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Freshdesk and LiveChat both operate in the help desk/support category. This page compares their list pricing.
Plan-by-Plan Pricing
| Plan | Freshdesk | LiveChat |
|---|---|---|
| Free | Free /month | $20 /agent/month |
| Growth | $19 /agent/month | $41 /agent/month |
| Pro | $55 /agent/month | $59 /agent/month |
| Enterprise | $89 /agent/month | Custom |
Cost at Scale
Total cost of ownership — licenses, implementation, and hidden costs included.
Freshdesk
7 scenarios$0/month (free tier with basic features)
Solo / Getting Started
$59/month
Growing Business
$95/month
Enterprise Setup
LiveChat
4 scenarios$20/month
Starter Setup
$41/month
Growing Business
Custom pricing — typically negotiated annually, contact sales for quote
Enterprise (100+ users)
Market Intelligence
Freshdesk
- Median annual cost
- $324
- Based on
- 74 deals
LiveChat
- Median annual cost
- $400
- Based on
- 31 deals
Contract Terms
| Term | Freshdesk | LiveChat |
|---|---|---|
| Auto-renewal | Yes | — |
| Cancellation | 60 days before renewal | — |
| Minimum commitment | Annual billing required for discounts | — |
| Price escalation | No published schedule but users report mid-contract price increases and revoked discount commitments | Recent pricing changes have impacted existing customers |
| Can downgrade | No | — |