Contact Center / CCaaS pricing across 18 tracked products: entry-tier median $52, top-tier median $192. Cheapest: Freshdesk Contact Center (Freshcaller). Most premium: Salesforce Service Cloud Voice. Updated October 2026.
Contact Center / CCaaS pricing varies across per-seat, per-usage, and enterprise-quoted tiers. Published list prices on vendor pricing pages form the basis of this benchmark; quote-only products are listed but left out of the medians.
Entry-tier median is $52, top-tier median $192 (products with published prices only).
| Product | Entry | Median | Top | Unit |
|---|---|---|---|---|
| 8x8 Contact Center | Custom | Custom | Custom | month |
| Aircall | $30 | $50 | $70 | month |
| Avaya Experience Platform | Custom | Custom | Custom | month |
| Cisco Webex Contact Center | Custom | Custom | Custom | month |
| CSAT.AI (AI quality assurance) | $20 | $20 | $20 | month |
| Dialpad Contact Center | Custom | Custom | Custom | month |
| Five9 | $119 | $139 | $159 | month |
| Freshdesk Contact Center (Freshcaller) | $0 | $39 | $69 | month |
| Genesys Cloud | $75 | $135 | $240 | month |
| GoTo Contact Center | Custom | Custom | Custom | month |
| Intermedia Contact Center | Custom | Custom | Custom | month |
| Kustomer (Meta-owned) | Custom | Custom | Custom | month |
| LivePerson (conversational AI CC) | Custom | Custom | Custom | month |
| MoEngage (omnichannel engagement) | Custom | Custom | Custom | month |
| NICE CXone | $110 | $169 | $249 | month |
| RingCentral Contact Center | Custom | Custom | Custom | month |
| Salesforce Service Cloud Voice | $25 | $175 | $550 | month |
| Talkdesk | $85 | $135 | $225 | month |
Low is the entry-tier price (often a free or starter plan). Median is the middle price across published tiers. High is the top published tier. Custom means the vendor publishes no list price (quote only); those rows are left out of the medians.
Across 18 tracked products, the entry-tier median is $52 and the top-tier median is $192. Individual products vary significantly — see the per-product table above.
Freshdesk Contact Center (Freshcaller) has the lowest entry-tier price in our tracked set.
Salesforce Service Cloud Voice has the highest top-tier list price among tracked products.
Prices are sourced from vendor pricing pages and automatically re-checked. Any tier marked 'custom' has no public list price; negotiated deals aren't shown here.