Crisp Free Plan 2026: What's Included & What's Not
Honest breakdown of the free tier limits and features
Crisp costs Free to $295 per month as of June 2026, with 4 plans available including a free tier. Plans: Free (free), Mini at $45/month, Essentials at $95/month, and Plus at $295/month. Pricing depends on your chosen tier, contract length, and negotiated discounts.
Use the interactive pricing calculator to estimate your exact cost based on team size and requirements.
- Free tier: Yes
Crisp offers 4 pricing tiers: Free, Mini, Essentials, Plus. A free plan is available. Paid plans include Mini at $45/month, Essentials at $95/month, Plus at $295/month. The Mini plan is early-stage companies.
Yes, Crisp offers a forever free plan as of June 2026. The free tier includes 8 features with limits on seats and aicredits. Paid plans start at $45/month (Mini). Pricing verified from 8 sources by CostBench.
Crisp's free plan is available indefinitely with no time limit.
What's Included in the Free Plan
- Website chat widget
- 2 seats included
- Shared inbox
- Mobile applications
- Chat SDKs
- Contact form
- E-Commerce integrations
- Push notifications
What's NOT Included (Paid Only)
- Shared email inbox
- 4 seats included
- $5 included AI credits
- Shortcuts
- Chat triggers
- Private notes
- Custom email domain
- Unlimited data retention
Free Plan Limits
| Limit | Free Plan | Paid Plans |
|---|---|---|
| seats | 2 | Unlimited/Higher |
| aiCredits | 0 | Unlimited/Higher |
You'll Need to Upgrade When...
- You exceed the user limit
- You need features like Shared email inbox or 4 seats included
- You require premium support or SLA guarantees
- You need to remove branding or watermarks
- You need advanced integrations or API access
Hidden Restrictions on Free Plan
- Crisp branding may appear on your content or communications
- Support is limited to community forums or email with longer response times
- Export options may be restricted or include watermarks
- API access is typically limited or not available
- Advanced reporting and analytics require paid plans
Free vs Paid: Which Do You Need?
Free Plan is Enough If...
- You're an individual or very small team
- You need only basic features
- You don't mind usage limits
- Branding on output is acceptable
- Community support is sufficient
You Need Paid If...
- Your team is growing beyond limits
- You need advanced features
- Professional branding is required
- You need priority support
- Integrations/API access is critical
Free vs Mini Plan Comparison
| Free $0 | Mini $45/month | |
|---|---|---|
| Features | 8 included | 8+ included |
| Support | Community/Email | Priority Support |
| Branding | Crisp branding | Your branding |
| Best For | Solopreneurs and entrepreneurs | Early-stage companies |
Frequently Asked Questions
01 Is Crisp free?
Yes, Crisp offers a forever free plan with 8 core features included. However, there are limits on seats, aicredits that may require upgrading.
02 What's included in Crisp's free plan?
Crisp's free plan includes: Website chat widget, 2 seats included, Shared inbox, Mobile applications, Chat SDKs, and 3 more features. Key limits include seats: 2, aiCredits: 0.
03 What's NOT included in Crisp's free plan?
The free plan excludes: Shared email inbox, 4 seats included, $5 included AI credits, Shortcuts, Chat triggers. You'll also have Crisp branding and limited support options.
04 When should I upgrade from Crisp's free plan?
Consider upgrading when: you hit user or storage limits, need features like Shared email inbox or 4 seats included, require premium support, or want to remove branding. The cheapest paid plan starts at $45/month.
05 Is Crisp's free plan really free forever?
Yes, Crisp's free plan is available indefinitely with no time limit. However, feature and usage limits may restrict what you can do without upgrading to a paid plan.