Crisp vs Wati
Live Chat pricing comparison · 2026
Crisp has a free plan, then $45–$295/mo, while Wati costs $69–$349+/mo. These products use different pricing models ( vs Per-seat subscription), so a direct price comparison isn't meaningful — costs depend on usage volume and mix.
Crisp
Crisp pricing starts at $45/month for the Mini plan.
verified 11d ago
$197
$1.8K
Wati
Wati pricing starts at $59/month (billed annually) for the Growth plan with 3 users and 15
verified 2d ago
$197
$1.8K
Annual license estimate
Crisp
costs
$648
less than
Wati
· 25 seats where applicable
Cheapest
$1.1K
Spread
36%
Estimated license cost
at 25 seats
List price × seats. Click a tier below to lock it.
Essentials
$1.1K/yr
year 1 license · flat plan price
Pro
$1.8K/yr
year 1 license · flat plan price
What buyers actually pay
median, annual
Vendr deal-flow data. The real benchmark, not list price.
Median annual
$197/yr
Vendr · n=55
No Vendr data
—
Not in Vendr's deal flow
REF · 01
Sources & confidence
Every dollar amount and contract clause below traces back to a sourced fact. We don't manufacture composite scores.
Where this data comes from
Vendr · TrustRadius · Reddit · BBB · official docs
Sources
3 sourced facts
1 contract · Vendr median · 1 review platform
Last verified
1w ago
Confidence
High confidence
Sources
68 sourced facts
62 hidden-cost · 4 contract · 2 review platforms
Last verified
2d ago
Confidence
High confidence
REF · 02
Plans at a glance
Every tier per product. Lock one to drive the cost row above and reveal a tier-specific outbound CTA.
Tier ladder
Click a tier to lock the cost row to it. Locking surfaces a tier-specific Visit CTA.
REF · 04
Contract terms
The fine print, surfaced. Green = buyer-friendly. Each clause backed by a quoted source.
Crisp
Wati
Auto-renewal
Yes
Yes
Cancellation
at least thirty (30) days prior to the expiration of the then-current term
3 days before renewal date
Commitment
—
✓
Monthly or annual billing available; annual plans lock in a 12-month commitment
Price escalation
—
No published schedule; one user on an annual Pro plan reported a charge of $950, which does not match current annual pricing, suggesting rates have been increased since that subscription was set up.
Can downgrade
—
✓
Yes
REF · 05
What users say
Aggregated, with sample sizes. We use whichever review platform has data.
User reviews
TrustRadius · Trustpilot · G2
Decide
Get a quote from each vendor
Each link opens the vendor's pricing page in a new tab.
License cost is computed from publicly listed plans (real math, list price × seats).
Median annual cost is from Vendr's deal flow when available — see source badges.
Hidden costs and contract terms each cite their own sources. We do not invent composite scores.
VS
Crisp and Wati both operate in the live chat category. This page compares their list pricing.
Plan-by-Plan Pricing
| Plan | Crisp | Wati |
|---|---|---|
| Free | Free /month | $69 /month |
| Mini | $45 /month | $149 /month |
| Essentials | $95 /month | $349 /month |
| Plus | $295 /month | — |
| Enterprise | Custom | — |
Contract Terms
| Term | Crisp | Wati |
|---|---|---|
| Auto-renewal | Yes | Yes |
| Cancellation | at least thirty (30) days prior to the expiration of the then-current term | 3 days before renewal date |
| Minimum commitment | — | Monthly or annual billing available; annual plans lock in a 12-month commitment |
| Price escalation | — | No published schedule; one user on an annual Pro plan reported a charge of $950, which does not match current annual pricing, suggesting rates have been increased since that subscription was set up. |
| Can downgrade | — | Yes |