Price checkPer seat
FreeFreeGrowth$23/user/moPro$59/user/mo
See all 4 plans

All Freshchat Plans & Pricing

Plan Monthly Annual Best For
View all features by plan (compare side-by-side)

Free

  • Website live chat
  • Email
  • Unified agent workspace

Growth

  • WhatsApp
  • Facebook Messenger
  • Real-time dashboards

Pro

  • Custom dashboards
  • Effective routing
  • Multiple SLA policies

Enterprise

  • Skills-based assignments
  • Additional security features
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Cost calculator

What does Freshchat actually cost you?

Drag the slider. Pick a tier. Your projected spend updates as you go.

Tier
Billing
Your projected cost$575per month · $23/seat × 25seats
Year 1 license$6.9K12 months at this rate
At a glance

List price by tier (annualized, per seat)

Per-seat list price across Freshchat's plans, annualized. Custom-priced tiers show a hatched bar.

Growth$228/yr
Pro$588/yr
Enterprise$948/yr
Real-world benchmark

Buyers actually pay a median of $600/yr for Freshchat contracts (Vendr deal flow, n=5). That's a contract total — the more seats, the more leverage to negotiate down.

Quick Answer
Last verified:
Medium confidence

Freshchat pricing: free plan, Growth $23, Pro $59, Enterprise $95/user/mo. Plans: Free (free), Growth at $23/user/month, Pro at $59/user/month, and Enterprise at $95/user/month. The median contract is $600/year based on 5 community cost mentions.

Use the interactive pricing calculator to estimate your exact cost based on team size and requirements.

  • Free tier: Yes

Freshchat offers 4 pricing tiers: Free, Growth, Pro, Enterprise. A free plan is available. Paid plans include Growth at $23/user/month, Pro at $59/user/month, Enterprise at $95/user/month. The Pro plan is most popular tier.

Compared to other live chat software software, Freshchat is positioned at the mid-market price point.

  • Median contract: $600/yr from 5 purchases Thin data
  • 2 documented hidden costs beyond list price
  • Contracts auto-renew — Customers can cancel at any time with no fees, but cancellation takes effect after the current billing cycle, typically within 21 days of the request.
Last verified: | Sources: 1 pricing pages and reviews

How much does Freshchat cost?

Freshchat has a free plan; its 3 paid plans cost $23–$95/user/mo. Plans include Free (free), Growth at $23/user/month, Pro at $59/user/month, Enterprise at $95/user/month.

Freshchat Pricing Overview

Freshchat pricing: free plan, Growth $23, Pro $59, Enterprise $95/user/mo. The Free plan is free and is best for small teams getting started. The Growth plan costs $23/user/month, best for growing teams. The Pro plan costs $59/user/month, best for most popular tier. The Enterprise plan costs $95/user/month, best for large enterprises.

Freshchat contracts auto-renew.

The median Freshchat customer pays $600/year based on 5 community cost mentions.

There are at least 2 documented hidden costs beyond Freshchat's list price, including implementation, training, and add-on fees.

This pricing was last verified in October 28, 2026 from 1 independent source.

Try Freshchat Free

Freshchat pricing starts at $0/month for the Free plan with basic chat functionality. For teams needing bot automation and analytics, the Growth plan runs $19/agent/month. The Pro plan at $49/agent/month adds WhatsApp marketing and advanced workflows, while Enterprise pricing is $79/agent/month for high-volume teams requiring full-featured support.

How Freshchat Pricing Compares

Compare Freshchat pricing against top alternatives in Live Chat Software.

Crisp $0-$295/user/mo Compare → Olark $0-$99/user/mo Compare → Zendesk Chat $55-$169/user/mo Compare →

Compare Freshchat vs Alternatives

Before committing to Freshchat, compare pricing with these 3 alternatives in the same category.

VSCrisp
Free

Solopreneurs

Full comparison
VSOlark
Free

Small businesses testing live chat

Full comparison
VSZendesk Chat
From $55/user/mo

Small teams getting started

Full comparison

All Freshchat alternatives & migration guides

What Companies Actually Pay for Freshchat

The median Freshchat buyer pays $600/year based on 5 community cost mentions.

What companies actually pay $600/yr Median across 5 community cost mentions Thin data
Review scores
TrustRadius 8.8out of 10 (5)
Third-party review aggregates, as of Apr 2025
Top pricing complaints
Bot builder is complex and could be simplerThird-party integrations (especially Slack) are difficult to set upSupport response times can be slow (few days for email replies)Analytics require additional filters to see recipient details
Source: Community cost mentions (Reddit, Hacker News) — aggregated from 5 distinct user reports. Indicative only — not contract-grade data.

Freshchat Cost by Company Size

Example costs for teams of different sizes. Each figure is labelled with the period it covers.

Small team (5 agents, Free plan) $0 per month

$0/month

Startup with 5 customer service agents using the free plan with basic live chat, team inbox, conversation labels, and ticketing system with knowledge base.

Growing business (10 agents, Growth plan, annual) $190 per month

$190/month ($19/agent × 10 agents, billed annually)

Growing company with 10 agents on Growth plan billed annually, including all messaging channels (WhatsApp, Facebook, Instagram, SMS), real-time dashboards, and 500 Freddy AI Agent sessions per month.

Mid-sized company (25 agents, Pro plan, monthly) $1,475 per month

$1,475/month ($59/agent × 25 agents, billed monthly)

Mid-sized business with 25 agents on Pro plan billed monthly, featuring custom dashboards, advanced routing, SLA policies, live chat translation, CSAT surveys, and skills-based routing.

Enterprise (50 agents, Enterprise plan, annual) $3,950 per month

$3,950/month billed annually ($79 × 50 agents)

Large enterprise with 50 agents on the Enterprise plan billed annually, including user authentication, conversation APIs, unlimited campaign contacts and advanced security features. AI add-ons such as Freddy AI Copilot are priced separately and are not included in this figure.

High-volume support (100 agents, Enterprise plan with AI usage) $7,900 per month

$7,900/month billed annually ($79 × 100 agents), before any AI session charges

High-volume operation with 100 agents on the Enterprise plan billed annually. Any additional Freddy AI Agent session usage is charged on top of the seat cost and is not included in this figure.

How Freshchat Pricing Compares

Software Starting Price Top Price
Freshchat Free $95/user/month
Crisp Free $295/month
Olark Free $400/month
tawk.to Custom Custom
Wati $69/month $349/month
Zendesk Chat $19/month $115/month

Detailed pricing comparisons:

Browse all Live Chat Software pricing →

2 Freshchat Hidden Costs Beyond the List Price

Beyond the listed price, Freshchat has at least 2 documented hidden costs that can significantly increase total cost of ownership.

Watch for 2 hidden costs
  • Third-Party Integration Complexity 5-10% of license costs
    medium 2 sources
    TrustRadius “Third party app integration: We tried integrating with Slack and that was a nightmare. Even after spending so much time talking with customer care we still couldn't achieve what we wanted.”
    TrustRadius “Inbuilt automation: Freshchat uses a third party advanced automation app which has some limitations and complexity to use.”
  • WhatsApp Message Delivery Issues 5% of license costs
    medium 1 source
    TrustRadius “WhatsApp Message Delivery is not 100%”
Tip

Ask your Freshchat sales rep about these costs upfront. Getting them in writing before signing can save you from surprise charges later.

Full hidden costs breakdown →

Intelligence sourced from 2 independent sources
TrustRadius Enterprise reviews grounded summary
Key claims include inline source attribution. Data verified against multiple independent sources. 11 source citations total.

Freshchat Contract Terms

Freshchat contracts auto-renew. Changes require Customers can cancel at any time with no fees, but cancellation takes effect after the current billing cycle, typically within 21 days of the request.. These terms are sourced from verified buyer experiences.

Contract Terms
Auto-Renewal Yes
Cancellation Notice Customers can cancel at any time with no fees, but cancellation takes effect after the current billing cycle, typically within 21 days of the request.
Minimum Commitment During the subscription term, customers are generally not permitted to reduce their service plan or user count, with annual billing incentivizing a longer commitment.
Price Escalation Freshworks reserves the right to increase fees at the beginning of each subscription term, with renewal rates determined by current market conditions.
Based on 3 verified sources

How to Negotiate Freshchat Pricing

Freshchat contracts are negotiable. These 4 tactics are sourced from real buyer experiences and procurement specialists.

Negotiation Playbook 4 tactics
Leveraging Annual/Multi-year Commitments high success

Committing to annual or multi-year contracts is a common tactic to secure significant discounts (e.g., 10-25% for multi-year commitments, 17-20% for annual billing over monthly).

https://vertexaisearch.cloud.google.com/grounding-api-redirect/AUZIYQGvLFgebKbMlYHp4DtxzdOfy-W8mOUUnwCLak27exy3YQK5oY58ug-MbaDsA6g4TW32cNeUlqNeXBDNLmT8ZBa9e9ArLfJW-_1k6SPVV1Syg19of6fg8kYJvo2w--nGQPP49WxQ8wKbZZ8=
Volume-Based Negotiation high success

For deployments above 25 seats, volume-based negotiation is common and can lead to discounts from list prices.

https://vertexaisearch.cloud.google.com/grounding-api-redirect/AUZIYQGtijElFLLYNLPRRo5ZPNYx2gpyH7WR8eikpyfSfPRbrRyFAhLEHSlfNgPNt46Wt933fkvt4mfM2jV7MYDEblmaO3yFnpkBX2RfkeoCaPwn_IT1kAFPyxsTRkwoq_MOH_4JFfK5iGQ=
Competitive Pressure medium success

Evaluating alternatives and demonstrating competitive pressure can help achieve below-list pricing.

https://vertexaisearch.cloud.google.com/grounding-api-redirect/AUZIYQGtijElFLLYNLPRRo5ZPNYx2gpyH7WR8eikpyfSfPRbrRyFAhLEHSlfNgPNt46Wt933fkvt4mfM2jV7MYDEblmaO3yFnpkBX2RfkeoCaPwn_IT1kAFPyxsTRkwoq_MOH_4JFfK5iGQ=
Negotiating Auto-renewal Clauses medium success

Buyers report using or encountering the tactic of negotiating auto-renewal clauses.

https://vertexaisearch.cloud.google.com/grounding-api-redirect/AUZIYQGtijElFLLYNLPRRo5ZPNYx2gpyH7WR8eikpyfSfPRbrRyFAhLEHSlfNgPNt46Wt933fkvt4mfM2jV7MYDEblmaO3yFnpkBX2RfkeoCaPwn_IT1kAFPyxsTRkwoq_MOH_4JFfK5iGQ=
High success Medium Low / difficult

Full negotiation guide →

Freshchat Pricing FAQ

01 Does Freshchat support WhatsApp Business integration?

Yes, Freshchat supports WhatsApp Business integration with features including marketing campaigns, verified business profiles, and display name verification. Users report that Freshchat helped them obtain verified ticks on WhatsApp and scale messaging limits to 100,000 messages per day. However, WhatsApp message delivery is not 100% reliable.

02 How does Freshchat handle multi-department routing?

Freshchat's chatbot can identify customer needs through initial questions and automatically route customers to the correct department. This automation handles repetitive qualification questions before connecting to a live agent, saving agent time and improving response efficiency.

03 Can Freshchat integrate with third-party tools?

Freshchat supports third-party integrations, but complexity varies significantly by platform. Users report particular difficulties with Slack integration, noting that even with extensive support involvement, desired functionality may not be achievable. Advanced automation features also rely on third-party apps rather than native capabilities.

04 Is Freshchat suitable for high-volume support teams?

Yes, Freshchat excels at handling large volumes of customer interactions. Teams handling hundreds of concurrent chats report that multiple live agents can jump online simultaneously to manage volume spikes with short wait times. Real-time performance dashboards help monitor workload and agent availability.

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