Crisp vs Zendesk Chat
Live Chat pricing comparison · 2026
Crisp has a free plan, then $45–$295/mo, while Zendesk Chat costs $19–$115/mo. These products use different pricing models ( vs ), so a direct price comparison isn't meaningful — costs depend on usage volume and mix.
Crisp
Crisp pricing starts at $45/month for the Mini plan.
verified 11d ago
$197
$399
Zendesk Chat
Zendesk no longer sells a standalone Chat product — live chat is bundled into its Suite pl
verified 10w ago
$197
$399
Recorded annual contract medians
Crisp
median is
$202
less than
Zendesk
· different customer contracts; not a quote
Cheapest
$197
Spread
51%
Estimated license cost
at 25 seats
List price × seats. Click a tier below to lock it.
Essentials
$1.1K/yr
year 1 license · flat plan price
Suite Team
$17K/yr
year 1 license · $55/seat
What buyers actually pay
median, annual
Vendr deal-flow data. The real benchmark, not list price.
↓ Lowest median
Median annual
$197/yr
Vendr · n=55
Median annual
$399/yr
Vendr · n=54
REF · 01
Sources & confidence
Every dollar amount and contract clause below traces back to a sourced fact. We don't manufacture composite scores.
Where this data comes from
Vendr · TrustRadius · Reddit · BBB · official docs
Sources
3 sourced facts
1 contract · Vendr median · 1 review platform
Last verified
1w ago
Confidence
High confidence
Sources
9 sourced facts
5 hidden-cost · 1 contract · Vendr median · 2 review platforms
Last verified
2mo ago
Confidence
Medium confidence
REF · 02
Plans at a glance
Every tier per product. Lock one to drive the cost row above and reveal a tier-specific outbound CTA.
Tier ladder
Click a tier to lock the cost row to it. Locking surfaces a tier-specific Visit CTA.
REF · 04
Contract terms
The fine print, surfaced. Green = buyer-friendly. Each clause backed by a quoted source.
Crisp
Zendesk
Auto-renewal
Yes
Yes
Cancellation
at least thirty (30) days prior to the expiration of the then-current term
—
Commitment
—
1 year for discounted annual pricing
Price escalation
—
—
Can downgrade
—
—
REF · 05
What users say
Aggregated, with sample sizes. We use whichever review platform has data.
User reviews
TrustRadius · Trustpilot · G2
Decide
Get a quote from each vendor
Each link opens the vendor's pricing page in a new tab.
License cost is computed from publicly listed plans (real math, list price × seats).
Median annual cost is from Vendr's deal flow when available — see source badges.
Hidden costs and contract terms each cite their own sources. We do not invent composite scores.
VS
Crisp and Zendesk Chat both operate in the live chat category. This page compares their list pricing.
Plan-by-Plan Pricing
| Plan | Crisp | Zendesk Chat |
|---|---|---|
| Free | Free /month | $19 /agent/month (annual billing) |
| Mini | $45 /month | $55 /agent/month (annual billing) |
| Essentials | $95 /month | $115 /agent/month (annual billing) |
| Plus | $295 /month | Custom |
| Enterprise | Custom | — |
Market Intelligence
Crisp
- Median annual cost
- $197
- Based on
- 55 deals
Zendesk Chat
- Median annual cost
- $399
- Based on
- 54 deals
Contract Terms
| Term | Crisp | Zendesk Chat |
|---|---|---|
| Auto-renewal | Yes | Yes |
| Cancellation | at least thirty (30) days prior to the expiration of the then-current term | — |
| Minimum commitment | — | 1 year for discounted annual pricing |