Crisp vs Olark
Live Chat pricing comparison · 2026
Crisp has a free plan, then $45–$295/mo, while Olark has a free plan, then from $29/user/mo. These products use different pricing models ( vs ), so a direct price comparison isn't meaningful — costs depend on usage volume and mix.
Crisp
Crisp pricing starts at $45/month for the Mini plan.
verified 11d ago
$197
$500
Olark
Olark pricing starts with a Free plan at $0/month for one operator.
verified 4mo ago
$197
$500
Recorded annual contract medians
Crisp
median is
$303
less than
Olark
· different customer contracts; not a quote
Cheapest
$197
Spread
61%
Estimated license cost
at 25 seats
List price × seats. Click a tier below to lock it.
Essentials
$1.1K/yr
year 1 license · flat plan price
Live Chat (no AI)
$8.7K/yr
year 1 license · $29/seat
What buyers actually pay
median, annual
Vendr deal-flow data. The real benchmark, not list price.
↓ Lowest median
Median annual
$197/yr
Vendr · n=55
Median annual
$500/yr
Vendr · n=8 · limited data
REF · 01
Sources & confidence
Every dollar amount and contract clause below traces back to a sourced fact. We don't manufacture composite scores.
Where this data comes from
Vendr · TrustRadius · Reddit · BBB · official docs
Sources
3 sourced facts
1 contract · Vendr median · 1 review platform
Last verified
1w ago
Confidence
High confidence
Sources
3 sourced facts
1 contract · Vendr median · 1 review platform
Last verified
4mo ago
Confidence
Medium confidence
REF · 02
Plans at a glance
Every tier per product. Lock one to drive the cost row above and reveal a tier-specific outbound CTA.
Tier ladder
Click a tier to lock the cost row to it. Locking surfaces a tier-specific Visit CTA.
REF · 04
Contract terms
The fine print, surfaced. Green = buyer-friendly. Each clause backed by a quoted source.
Crisp
Olark
Auto-renewal
Yes
—
Cancellation
at least thirty (30) days prior to the expiration of the then-current term
✓
at any time without a fee for monthly plans
Commitment
—
—
Price escalation
—
—
Can downgrade
—
—
REF · 05
What users say
Aggregated, with sample sizes. We use whichever review platform has data.
User reviews
TrustRadius · Trustpilot · G2
Decide
Get a quote from each vendor
Each link opens the vendor's pricing page in a new tab.
License cost is computed from publicly listed plans (real math, list price × seats).
Median annual cost is from Vendr's deal flow when available — see source badges.
Hidden costs and contract terms each cite their own sources. We do not invent composite scores.
VS
Crisp and Olark both operate in the live chat category. This page compares their list pricing.
Plan-by-Plan Pricing
| Plan | Crisp | Olark |
|---|---|---|
| Free | Free /month | Free /month |
| Mini | $45 /month | $29 /user/month |
| Essentials | $95 /month | Custom |
| Plus | $295 /month | Custom |
| Enterprise | Custom | — |
Market Intelligence
Crisp
- Median annual cost
- $197
- Based on
- 55 deals
Olark
- Median annual cost
- $500
- Based on
- 8 deals
Contract Terms
| Term | Crisp | Olark |
|---|---|---|
| Auto-renewal | Yes | — |
| Cancellation | at least thirty (30) days prior to the expiration of the then-current term | at any time without a fee for monthly plans |
| Minimum commitment | — | — |