Canny Hidden Costs 2026
What they don't show you on the pricing page
Canny costs Free to $79 per user/month as of June 2026, with 4 plans available including a free tier. Plans: Free (free), Core at $19/user/month, and Pro at $79/user/month. Enterprise pricing is available on request. Pricing depends on your chosen tier, contract length, and negotiated discounts.
Use the interactive pricing calculator to estimate your exact cost based on team size and requirements.
- Free tier: Yes
Canny offers 4 pricing tiers: Free, Core, Pro, Business. A free plan is available. Paid plans include Core at $19/per month billed yearly, Pro at $79/per month billed yearly. The Core plan is growing teams that need custom branding, domain, and content translations with moderate feedback volumes.
Canny true cost runs 70% above the listed $0-$79/user/month price as of June 2026. For a 25-person team, expect ~$20,145 in year-one costs vs the $11,850 base license. Key hidden costs: tracked user overage costs: $0.79/user (starter) or $0.90/user (growth) beyond plan limits, unpredictable costs due to viral posts - one popular feature request can add dozens of tracked users, integration costs if connecting to premium tools (salesforce, jira, etc.). Verified from 3 sources by CostBench.
Example: True Cost for 25 Users
| License (25 × $39.5 × 12) | $11,850/yr |
| Implementation (one-time) | +$15,000–$50,000 |
| Premium Support (20%) | +$2,370/yr |
| Training (25 × $500) | +$12,500 |
| Admin (part-time) | +$15,000–$25,000/yr |
| Estimated Year 1 Total | ~$20,145 |