Price checkMonthly
FreeFreePro$99/moBusinessCustom
See all 3 plans

All Canny Plans & Pricing

Plan Monthly Annual Best For
View all features by plan (compare side-by-side)

Free

  • 25 tracked users
  • 5 managers
  • Unlimited contributors
  • Unlimited feedback
  • Unlimited boards
  • Autopilot AI (feedback discovery, deduplication, MCP connectors, comment summaries)
  • Base features (status updates, SSO, admin reports, vote-on-behalf, tags, widget, categories, owners)

Pro

  • 100+ tracked users
  • All Free features
  • 10 managers
  • PM integrations (Jira, ClickUp, Linear, Asana, GitHub, Azure DevOps)
  • Advanced privacy
  • Remove branding
  • Email whitelabel
  • Unlimited roadmaps
  • API & webhooks
  • Internal comments
  • Custom fields
  • User segmentation
  • Automation rules
  • Custom admin roles
  • Changelog
  • Private boards
  • Custom domains
  • Content translations
  • Smart replies
  • Custom statuses
  • Advanced portal privacy

Business

  • 5,000+ tracked users
  • All Pro features
  • Custom managers
  • SSO integrations (Okta, OIDC, Entra ID, OneLogin)
  • CRM integrations (HubSpot, Salesforce)
  • SOC 2
  • Pay by invoice
  • Security review
  • CCPA, GDPR compliance
Pricing Alerts

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At a glance

List price by tier (annualized, per license)

Per-license list price across Canny's plans, annualized. Custom-priced tiers show a hatched bar.

Pro$948/yr
BusinessCustom
Quick Answer
Last verified:
High confidence

Canny has a free plan; Pro costs $99/mo. Business is quote-based. Plans: Free (free), and Pro at $99/month. Custom pricing is available on request. Pricing depends on your chosen tier, contract length, and negotiated discounts.

Use the interactive pricing calculator to estimate your exact cost based on team size and requirements.

  • Free tier: Yes

Canny offers 3 pricing tiers: Free, Pro, Business. A free plan is available. Paid plans include Pro at $99/month. The Pro plan is teams needing advanced pm integrations, automation, user segmentation, and privacy controls.

Compared to other customer feedback software, Canny is positioned at the mid-market price point.

  • 7 documented hidden costs beyond list price
  • Contracts auto-renew
Last verified: | Sources: 4 pricing pages and reviews

How much does Canny cost?

Canny has a free plan; Pro costs $99/mo. Business is quote-based. Plans include Free (free), Pro at $99/month, Business (custom pricing).

Canny Pricing Overview

Canny has 3 pricing plans, including a free tier. Paid plans range from $99 to $99/month. The Free plan is free and is best for small teams getting started with ai-powered feedback capture. The Pro plan costs $99/month, best for teams needing advanced pm integrations, automation, user segmentation, and privacy controls. The Business plan requires contacting sales for a custom quote and is designed for enterprise teams requiring sso, crm integrations, advanced security, and high-volume tracked user limits.

Canny contracts auto-renew.

There are at least 7 documented hidden costs beyond Canny's list price, including implementation, training, and add-on fees.

This pricing was last verified in October 27, 2026 from 4 independent sources.

Try Canny Free
Canny is a user-friendly product feedback and feature request management platform that helps teams capture, organize, and prioritize customer feedback efficiently. The platform provides public feedback boards, voting systems, roadmaps, and changelog features to keep users informed about product development. In May 2026, Canny switched from charging per admin to a tracked user model, where you're charged based on users who actively engage with feedback through posting, voting, or commenting. This makes costs more aligned with actual usage but can create pricing unpredictability.

How Canny Pricing Compares

Compare Canny pricing against top alternatives in Customer Feedback.

Medallia Custom pricing Compare → Productboard $5.0-$60.0/user/mo Compare → Qualtrics XM Custom pricing Compare →

Compare Canny vs Alternatives

Before committing to Canny, compare pricing with these 3 alternatives in the same category.

VSMedallia
Custom

Large enterprises requiring comprehensive experience management across multiple channels with advanced analytics and predictive capabilities

Full comparison
VSProductboard
From $5.0/user/mo

Small teams or individuals exploring product management tools and building initial feedback processes

Full comparison
VSQualtrics XM
Custom

Organizations focused on customer experience management with multi-channel feedback needs and advanced analytics requirements

Full comparison

All Canny alternatives & migration guides

What Companies Actually Pay for Canny

Review scores
Third-party review aggregates, as of Feb 2026
Top pricing complaints
Expensive pricing compared to alternativesLimited features in free tierFewer features than competitors at similar price points

How Canny Pricing Compares

Software Starting Price Top Price
Canny Free $99/month
Medallia Custom Custom
Productboard Custom Custom
Qualtrics XM Custom Custom
UserVoice $1200/month $2200/month
Typeform $39/month $379/month

Detailed pricing comparisons:

Browse all Customer Feedback pricing →

7 Canny Hidden Costs Beyond the List Price

Beyond the listed price, Canny has at least 7 documented hidden costs that can significantly increase total cost of ownership.

Watch for 7 hidden costs
  • Unpredictable costs due to viral posts - one popular feature request can add dozens of tracked users
  • Integration costs if connecting to premium tools (Salesforce, Jira, etc.)
  • For B2B SaaS, typically 1-5% of total users become tracked users, but this varies widely
  • User engagement spikes during product launches or controversies can temporarily inflate costs
  • Autopilot AI features may increase tracked user counts by automatically engaging users
  • No ability to control which users get tracked - any engagement (vote, comment, post) triggers tracking
  • Annual commitment required for discounted pricing on higher tiers
Tip

Ask your Canny sales rep about these costs upfront. Getting them in writing before signing can save you from surprise charges later.

Full hidden costs breakdown →

Intelligence sourced from 2 independent sources
grounded summary Reddit User discussions
Key claims include inline source attribution. Data verified against multiple independent sources. 3 source citations total.

Canny Contract Terms

Canny contracts auto-renew. Changes require advance notice. These terms are sourced from verified buyer experiences.

Contract Terms
Auto-Renewal Yes
Minimum Commitment Annual commitment is required for the Business plan; self-serve plans (Free and Pro) offer both month-to-month and annual billing options.
Based on 2 verified sources

How to Negotiate Canny Pricing

Canny contracts are negotiable. These 1 tactics are sourced from real buyer experiences and procurement specialists.

Negotiation Playbook 1 tactics
Apply for startup discount high success

Canny offers discounts for early-stage companies: 75% off the Growth plan for your first year, 50% off for your second year. Contact them directly to see if you qualify.

Reddit comment from Canny representative
High success Medium Low / difficult

Full negotiation guide →

Canny Price History

Pricing changes CostBench has tracked for Canny, verified across 2 snapshots going back to 2026Q1.

  1. Canny price decrease

    Highest tier decreased from $359 to $79/month

    -77.99%

  2. Canny tier restructure

    Changed from 4 to 3 pricing tiers

View Canny's full price history →

Canny Pricing FAQ

01 How much does Canny cost?

Pricing varies by plan. Check the official pricing page for current rates.

02 Does Canny have a free tier?

Check the pricing section above for free tier availability.

03 What are the main features of Canny?

Key features include the items listed in the pricing tiers above.

04 Is Canny worth the price?

Value depends on your specific needs and use case. Compare features across plans.

05 Does Canny offer discounts for startups?

Yes, Canny offers a startup discount program: 75% off the Growth plan for your first year and 50% off for your second year. You need to contact them directly to see if you qualify for this discount.

Is this pricing incorrect? — we'll verify and update it.