Price checkPer seat
FreeFreeCore$19/user/moPro$79/user/mo
See all 4 plans
Quick Answer
Last verified:
High confidence

Canny costs Free to $79 per user/month as of May 2026, with 4 plans available including a free tier. Plans: Free (free), Core at $19/user/month, and Pro at $79/user/month. Enterprise pricing is available on request. Pricing depends on your chosen tier, contract length, and negotiated discounts.

Use the interactive pricing calculator to estimate your exact cost based on team size and requirements.

  • Free tier: Yes

Canny offers 4 pricing tiers: Free, Core, Pro, Business. A free plan is available. Paid plans include Core at $19/per month billed yearly, Pro at $79/per month billed yearly. The Core plan is growing teams that need custom branding, domain, and content translations with moderate feedback volumes.

Compared to other customer feedback software, Canny is positioned at the budget-friendly price point.

  • 8 documented hidden costs beyond list price
Last verified: | Sources: 3 pricing pages and reviews

How much does Canny cost?

Canny offers 4 pricing plans, starting with a free tier and scaling to custom enterprise pricing. Plans include Free (free), Core at $19/user/month, Pro at $79/user/month, Business (custom pricing).

Canny Pricing Overview

Canny has 4 pricing plans, including a free tier. Paid plans range from $0 to $79/user/month. The Free plan is free and is best for small teams or startups getting started with customer feedback collection. The Core plan costs $19/user/month, best for growing teams that need custom branding, domain, and content translations with moderate feedback volumes. The Pro plan costs $79/user/month, best for teams needing advanced pm integrations, automation, user segmentation, and privacy controls. The Business plan requires contacting sales for a custom quote and is designed for enterprise teams requiring sso, crm integrations, advanced security, and high-volume tracked user limits.

There are at least 8 documented hidden costs beyond Canny's list price, including implementation, training, and add-on fees.

This pricing was last verified in April 24, 2026 from 3 independent sources.

Try Canny Free
Canny is a user-friendly product feedback and feature request management platform that helps teams capture, organize, and prioritize customer feedback efficiently. The platform provides public feedback boards, voting systems, roadmaps, and changelog features to keep users informed about product development. In May 2026, Canny switched from charging per admin to a tracked user model, where you're charged based on users who actively engage with feedback through posting, voting, or commenting. This makes costs more aligned with actual usage but can create pricing unpredictability.

How Canny Pricing Compares

Compare Canny pricing against top alternatives in Customer Feedback.

Medallia $0-$0/user/mo Compare → Productboard $5.0-$60.0/user/mo Compare → Qualtrics XM $0-$0/user/mo Compare →

All Canny Plans & Pricing

Plan Monthly Annual Best For
Free trackedUsers: 25 tracked users maximummanagers: 5 managers Free Free Small teams or startups getting started with customer feedback collection
Core trackedUsers: 100+ tracked users (scales with spend limit)managers: 5 managers $19 /per month billed yearly $19 /per year billed yearly Growing teams that need custom branding, domain, and content translations with moderate feedback volumes
Pro trackedUsers: 100+ tracked users (scales with spend limit)managers: 10 managers $79 /per month billed yearly $79 /per year billed yearly Teams needing advanced PM integrations, automation, user segmentation, and privacy controls
Business trackedUsers: 5,000+ tracked users (custom)managers: Custom Contact Sales Contact Sales Enterprise teams requiring SSO, CRM integrations, advanced security, and high-volume tracked user limits
View all features by plan

Free

  • 25 tracked users
  • Unlimited posts
  • Unlimited boards
  • 1 roadmap
  • Automatic feedback capture
  • Autopilot AI (included in all plans)
  • Unlimited contributors
  • 5 managers
  • Base features (status updates, SSO, admin reports, vote-on-behalf, tags, widget, categories, owners)

Core

  • 100+ tracked users
  • All Free features
  • Custom domains
  • Content translations
  • Changelog
  • Private boards
  • Custom statuses
  • 5 managers
  • 1 roadmap
  • Autopilot AI

Pro

  • 100+ tracked users
  • All Core features
  • PM integrations (Jira, ClickUp, Linear, Asana, GitHub, Azure DevOps)
  • Advanced privacy
  • Remove branding
  • Email whitelabel
  • Unlimited roadmaps
  • API & webhooks
  • Internal comments
  • Custom post fields
  • User segmentation
  • Automation rules
  • Custom admin roles
  • 10 managers
  • Advanced portal privacy (private comments, anonymized boards, hide vote counts)

Business

  • 5,000+ tracked users
  • All Pro features
  • SSO integrations (Okta, OIDC, Entra ID, OneLogin)
  • CRM integrations (HubSpot, Salesforce)
  • Custom managers
  • Unlimited roadmaps
  • SOC 2
  • Pay by invoice
  • Security review
  • CCPA, GDPR compliance
Try Canny Free

Compare Canny vs Alternatives

Before committing to Canny, compare pricing with these 3 alternatives in the same category.

VSMedallia
Free

Large enterprises requiring comprehensive experience management across multiple channels with advanced analytics and predictive capabilities

Full comparison
VSProductboard
From $5.0/user/mo

Small teams or individuals exploring product management tools and building initial feedback processes

Full comparison
VSQualtrics XM
Free

Organizations focused on customer experience management with multi-channel feedback needs and advanced analytics requirements

Full comparison

All Canny alternatives & migration guides

What Companies Actually Pay for Canny

Review scores
Top pricing complaints
Expensive pricing compared to alternativesLimited features in free tierFewer features than competitors at similar price points

How Canny Pricing Compares

Software Starting Price Top Price
Canny Free $79/user/month
Medallia Custom Custom
Productboard Free $75/user/month
Qualtrics XM $125/user/month $417/user/month
UserVoice $999/user/month $2000/user/month

Detailed pricing comparisons:

Browse all Customer Feedback pricing →

8 Canny Hidden Costs Beyond the List Price

Beyond the listed price, Canny has at least 8 documented hidden costs that can significantly increase total cost of ownership.

Watch for 8 hidden costs
  • Tracked user overage costs: $0.79/user (Starter) or $0.90/user (Growth) beyond plan limits
  • Unpredictable costs due to viral posts - one popular feature request can add dozens of tracked users
  • Integration costs if connecting to premium tools (Salesforce, Jira, etc.)
  • For B2B SaaS, typically 1-5% of total users become tracked users, but this varies widely
  • User engagement spikes during product launches or controversies can temporarily inflate costs
  • Autopilot AI features may increase tracked user counts by automatically engaging users
  • No ability to control which users get tracked - any engagement (vote, comment, post) triggers tracking
  • Annual commitment required for discounted pricing on higher tiers
Tip

Ask your Canny sales rep about these costs upfront. Getting them in writing before signing can save you from surprise charges later.

Full hidden costs breakdown →

Intelligence sourced from 1 independent sources
Reddit User discussions
Key claims include inline source attribution. Data verified against multiple independent sources. 1 source citations total.

How to Negotiate Canny Pricing

Canny contracts are negotiable. These 1 tactics are sourced from real buyer experiences and procurement specialists.

Negotiation Playbook 1 tactics
Apply for startup discount high success

Canny offers discounts for early-stage companies: 75% off the Growth plan for your first year, 50% off for your second year. Contact them directly to see if you qualify.

Reddit comment from Canny representative
High success Medium Low / difficult

Full negotiation guide →

Canny Pricing FAQ

01 How much does Canny cost?

Pricing varies by plan. Check the official pricing page for current rates.

02 Does Canny have a free tier?

Check the pricing section above for free tier availability.

03 What are the main features of Canny?

Key features include the items listed in the pricing tiers above.

04 Is Canny worth the price?

Value depends on your specific needs and use case. Compare features across plans.

05 How does Canny's pricing compare to alternatives?

Canny's paid plans start at $79/month (previously $99/month based on older sources), with the Growth plan at $359/month. Multiple users note this is expensive compared to alternatives like Korrect, Supahub, and FeatureBase. For example, one comparison noted that Canny costs $400+ while competitors offer similar features starting at $17-$49/month.

06 What are the limitations of Canny's free plan?

The Free plan caps usage at 25 tracked users, 5 managers, and 1 roadmap, with unlimited boards. It works for small teams testing Canny, but growing teams typically need the Core ($19/mo) or Pro ($79/mo) plans to scale tracked users and unlock advanced features.

07 Does Canny offer discounts for startups?

Yes, Canny offers a startup discount program: 75% off the Growth plan for your first year and 50% off for your second year. You need to contact them directly to see if you qualify for this discount.

Is this pricing incorrect? — we'll verify and update it.